engineers & analysts Work, Jobs in belfast, nir (with Salaries)

Service Desk Analyst
Netrio —Belfast
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Engineering
- Windows
- Work from home
- Life insurance
Quick apply
7d
Technical Business Analyst
PA Consulting —Belfast
- Full-time
- Hybrid work
- Mentoring
- Annual leave
Renewable & Data Analyst
SONI —Antrim
- Communication skills
- School
- Python
- Free parking
- Work from home
Quick apply
3d
UI Developer (.NET/React) (AVP)
Citi —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- JavaScript
- No degree
- Annual leave
- Employee assistance programme
Junior IT Analyst
Belfast International Airport —Belfast
- £25,000 - £30,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- IT
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Data/AI Engineer, Engineering AI & Data, AI & Data Solutions
Deloitte —Belfast
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Production Support Engineer - Execution Services - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
- Annual leave
- Employee assistance programme
User Experience Lead Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Fixed Income Technical Lead - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Full Stack Engineer (C#/WPF UI) – VP
Citi —Belfast
- Full-time
- Hybrid work
- Computer Science
- Java
- SQL
- Annual leave
- Employee assistance programme
Information Security Analyst
Peak6 —Belfast
- Java
- Bachelor's degree
- Scripting
- Annual leave
- Flexible schedule
Data Scientist - Credit Eligibility
M-KOPA —Belfast
- Full-time
- Remote
- SQL
- Financial services
- Communication skills
Senior Business Analyst - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
User Experience Senior Analyst
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Spread Products - Applications Support Senior Analyst - Assistant Vice President
Citi —Belfast
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Scripting
- Annual leave
- Employee assistance programme
Senior Data Governance Specialist
DailyPay —Belfast
- £79,000 - £106,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- SQL
2d
User Experience Designer - Enterprise
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Information Security Sr Analyst
Peak6 —Belfast
- Java
- Analysis skills
- Bachelor's degree
- Annual leave
- Flexible schedule
Senior Product Designer (DevEx), VP
Citi —Belfast
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Senior Consultant, Data Engineer, AI&Data, UKI
EY —Belfast
- Azure
- Computer Science
- SQL

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engineers & analysts jobs near belfast, nir

Service Desk Analyst

Netrio -
Belfast

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
7 days ago

Benefits

Private dental insurance
Unlimited paid holidays
Company pension
Work from home
Company events
Private medical insurance
Enhanced maternity leave
Life insurance
Sick pay

Qualifications

Customer service
Engineering
Windows
IT support
Computer networking
IT
Network engineering
Communication skills
Time management

Full job description

About the role

The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction. This role will require broad knowledge of our standard network engineering practices as well as learning specific knowledge for our clients to better help to serve each of them when the need arises. Customer service will be an important feature of this position as the Service Desk will typically be the first interaction a user may have with our company. Communication skills as well as technical skills will be the key components of this position.

What you'll do

KEY RESPONSIBILITIES

Answer calls and tickets submitted from clients through our various communication channels, including via phone, and email.
Provide initial support for all calls and tickets received. If the issue requires additional support the Service Desk is unable to provide, it is their duty to escalate the problem accordingly.
Collaborate with team members and escalate issues appropriately.
Update/create tickets detailing any troubleshooting steps you took to ensure the problem can be picked up and put down by the other team members if necessary.
Follow up on older tickets to ensure problems are fully resolved and that the customer is satisfied with the outcome.
Document client specific information as needed to enable secured but easy access for future, related issues.
Intake of packages and deliveries received to the office. Enter the information for each delivery into ConnectWise under the relevant client and mark that package for pickup by the engineer.
May also be used to support the Project Team or Network Engineers in the initial preparation of the new client equipment, especially new workstations, when needed.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

Qualifications

Required

Associates or Technical degree in Computer Engineering or equivalent work experience.
3-5 years of experience in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS and Office365.
Experience in a customer service environment.
Ability to use deductive reasoning to troubleshoot problems and resolve the issues using IT knowledge.
Ability to learn and track down information needed to resolve new problem as they occur.
Strong written and verbal communication skills.
Time management skills, and the ability to prioritize multiple concurrent issues.
The ability to work independently but also be a team player.
Thriving in a fast-paced environment. Performing well under pressure.
Being a fast learner, who can keep up with changing trends in a rapidly evolving industry.

About Netrio

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Enhanced maternity leave
Life insurance
Private dental insurance
Private medical insurance
Sick pay
Unlimited paid holidays
Work from home

Work Location: Hybrid remote in Belfast BT1 6DE

Quick apply

Refine Your Search

engineers & analysts jobs in belfast, nir

Service Desk Analyst

Technical Business Analyst

Renewable & Data Analyst

UI Developer (.NET/React) (AVP)

Junior IT Analyst

Data/AI Engineer, Engineering AI & Data, AI & Data Solutions

Production Support Engineer - Execution Services - Assistant Vice President

User Experience Lead Analyst

Fixed Income Technical Lead - Vice President

Full Stack Engineer (C#/WPF UI) – VP

Information Security Analyst

Data Scientist - Credit Eligibility

Senior Business Analyst - Assistant Vice President

User Experience Senior Analyst

Spread Products - Applications Support Senior Analyst - Assistant Vice President

Senior Data Governance Specialist

User Experience Designer - Enterprise

Information Security Sr Analyst

Senior Product Designer (DevEx), VP

Senior Consultant, Data Engineer, AI&Data, UKI

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