Head of customer success Work, Jobs in Belfast, Nir (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
7d
Head of Sales
Volaris Group Inc. —Belfast
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- IT
Head of IT Service Management - IT Operations
National Crime Agency —Belfast
- £82,317 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
11d
Customer Growth Team Leader - Belfast
Achilles Group Limited —Belfast
- CRM software
- Microsoft Excel
- Sales
- Annual leave
10d
Sr. Director & Head of Architecture
G-P —Belfast
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
Performance Marketing & CRM Manager
Bathshack —Belfast
- £35,000 - £40,000 a year
- Full-time
- Management
- Social media management
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
11d
Account Executive EU | UK
Kadence —Belfast
- Hybrid work
- Sales
- Communication skills
AI Enablement Manager
Foods Connected —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
- Health & wellbeing programme
Quick apply
6d
Administrative Assistant (Temporary) - Retail Operations
Henderson Group —Newtownabbey
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee assistance programme
- Employee discount
4d
Cleaning - Deputy Operations Manager
BidvestNoonan —Belfast
- £38,000 a year
- Full-time
Quick apply
2d
Service Colleague
ASDA —Belfast
- £12.71 - £15.25 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Front Office Manager
The Malone Hotel —Belfast
- Weekend availability
- Customer service
- English
- Hotel
- Free parking
- Annual leave
Quick apply
2d
Twilight Manager
ASDA —Belfast
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
2d
Senior Marketing Manager
Stora —Belfast
- Full-time
- Hybrid work
- Marketing
- Annual leave
- Work from home
Mortgage Underwriter
Progressive Building Society —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
6d
Store Manager - 40 Hours - Sweaty Betty Belfast, Northern Ireland
Wolverine Worldwide —Belfast
- Weekend availability
- Sales
- Customer service
- Team management
- Flexible schedule
- Referral programme
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Bar Duty Manager - Dundonald
Lidl —Belfast
- £13.30 - £22.20 an hour
- Overtime
- Bar
- Employee assistance programme
4d
Relief Driver
Hovis Bakery —Belfast
- 10 hour shift
- Bakery
- Driving
- Communication skills
- Free parking
- Annual leave
Finance Implementation Specialist
AccountsIQ —Belfast
- £45,000 - £50,000 a year
- Hybrid work
- Accounting
- Communication skills
- Annual leave
Quick apply
2d

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
7 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of customer success jobs in belfast, nir

Head of Customer Success

Head of Sales

Head of IT Service Management - IT Operations

Customer Growth Team Leader - Belfast

Sr. Director & Head of Architecture

Performance Marketing & CRM Manager

Account Executive EU | UK

AI Enablement Manager

Administrative Assistant (Temporary) - Retail Operations

Cleaning - Deputy Operations Manager

Service Colleague

Front Office Manager

Twilight Manager

Senior Marketing Manager

Mortgage Underwriter

Store Manager - 40 Hours - Sweaty Betty Belfast, Northern Ireland

Senior Major Incident Manager

Bar Duty Manager - Dundonald

Relief Driver

Finance Implementation Specialist

I want to receive the latest job alerts for head of customer success in belfast, nir

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