Reservations Assistant Margot Belfast
Margot & Rudi, Belfast
Margot is Clover Groups latest hospitality opening - A stunning venue in the heart of Belfast, known for exceptional service, beautiful surroundings, and memorable guest experiences.
We are currently seeking an organised, personable, and commercially minded Reservations Assistant to join our team.
This is a key front-facing role, responsible for managing all aspects of bookings, enquiries, and client relationships while maximising occupancy and revenue.
Key Responsibilities
- Manage and oversee all booking channels, including email enquiries, phone enquiries, walk-ins, and booking software alongside the Reservations Manager.
- Ensure all enquiries are handled promptly, professionally, and in line with Margot’s service standards.
- Manage bookings to maximise venue occupancy and revenue.
- Process and manage deposits, pre-orders, special requests, confirmations, and amendments.
- Host the front door and guest arrival at busy periods.
- Support the Reservations Manager on a day to day basis.
- Liaise closely with senior management to place bookings and resolve any booking-related queries.
- Coordinate with the management team and kitchen regarding food and drink requirements for bookings and events.
- Oversee busy booking periods and support event setup where required.
- Meet with potential customers and corporate clients to showcase the venue and its facilities.
- Build and maintain strong relationships with corporate clients and large booking customers.
- Follow up on all non-guaranteed enquiries to convert interest into confirmed bookings.
- Proactively follow up with past clients to encourage repeat bookings.
- Handle customer complaints and feedback relating to bookings in a professional and solutions-focused manner.
- Oversee and support other team members involved in booking management when required.
- Maintain accurate and detailed booking records to support forecasting and planning.
- Ensure booking systems are kept up to date and meet quality standards through regular checks and clear communication with the General Manager and Head Office.
- Work closely with the marketing team to promote bookings, events, and venue offerings.
- Negotiate and agree pricing where appropriate to maximise revenue.
- Issue invoices and pro-forma invoices as required.
The candidate should be:
- Highly organised with strong attention to detail
- Confident communicator with excellent customer service skills
- Commercially aware with the ability to maximise revenue opportunities
- Comfortable managing multiple priorities in a fast-paced hospitality environment
- Experience in bookings, events, hospitality administration, or a similar role is desirable
What We Offer
- A permanent role within a well-established Belfast hospitality business
- A supportive and professional management team
- The opportunity to play a key role in the success and growth of Margot’s bookings and events
- Staff discount across The Clover Group.
Pay: From £13.50 per hour
Benefits:
- Casual dress
- Company pension
- Discounted or free food
Experience:
- Hospitality: 2 years (preferred)
Work Location: In person
