Apply before
22/06/2026, 23:55
/*generated inline style */
Reference number
976
/*generated inline style */
Salary
£45,326
/*generated inline style */
London weighting allowance (Per Annum)
£4,218
/*generated inline style */
South East weighting allowance (Per Annum)
£3,375
/*generated inline style */
Role grade
G4
/*generated inline style */
Contract type
Permanent, Loan, Secondment
/*generated inline style */
Length of employment
24 months
/*generated inline style */
Please note that the Length of Employment does not include those hired on Permanent contracts.
/*generated inline style */
Command
Across Commands
/*generated inline style */
Business Area
Across Business Areas
/*generated inline style */
Type of role
Administration / Corporate Support
/*generated inline style */
Working pattern
Full time, Part time, Flexible Working, Job share
/*generated inline style */
Number of roles available
5
/*generated inline style */
/*generated inline style */
/*generated inline style */
/*generated inline style */
Senior Business Support Officer
/*generated inline style */
Location(s)
/*generated inline style */
Belfast, Birmingham, Bridgend, Bristol, Chelmsford, Crawley, Dover, Exeter, Felixstowe, Folkestone, Gartcosh, Gatwick Airport, Gillingham, Hambleton, Heathrow Airport, London, Normanton (Calder), Nottingham, Portsmouth, Slough, Solent, St Neots, Stevenage, Sunderland, Tolworth, Warrington
/*generated inline style */
About the Role
/*generated inline style */
Information about the Command
The National Crime Agency’s Mission is to protect the public from serious and organised crime by targeting and pursuing those criminals who pose the greatest risk to the UK.
The NCA has a wide remit and we are looking for committed individuals to join us and to provide vital professional expertise across the NCA. There are roles within our operational and capabilities functions.
Our constantly evolving and expanding capabilities means that we need people with experience of project management to policing, crime analysis to commercial procurement.
/*generated inline style */
Information about the Business Area
Placement in a business area will be dependant upon the command chosen.
Please view our Home page to see more detailed information on our various commands and business areas.
/*generated inline style */
Role Summary
Serious and organised crime may feel far removed from our everyday lives, but it kills more people than all other national security threats combined. The NCA sits at the heart of the UK's response. We tackle those that pose the greatest risk to our safety and security. We operate proactively at the high end of high risk, undertaking investigations to bring offenders to justice.
The NCA has a wide remit and we are looking for committed individuals to join us in a Business Support capacity, to provide vital administrative and professional expertise across all departments in the NCA.
This role is an exciting opportunity to become a vital member of one of our teams you will gain vast knowledge and experience with no two days being the same.
*** Please note candidates will be posted to different commands within the agency and some may be exposed to child sexual abuse and exploitation material. Business areas candidates will be posted to are : International, Intelligence, Strategy, Investigations, UK Financial Intelligence Unit, National Economic Crime Centre, Joint International Crime Centre, Corporate Business Services, Integrated protective Security, Human Resources and Threat Leadership. For further information on each team please refer to the attached document at the bottom of the advert ***
/*generated inline style */
Role Description
You will manage a team responsible for providing business support and governance to operations, corporate and central service functions and contribute towards the achievement of the strategic objectives of the National Crime Agency (NCA). To develop, implement and improve core delivery functions and support services. Along with supporting the development and implementation of strategy and policy.
There are business support roles within our operational and capabilities(non-operational) functions. The Business Support role is a great way to explore an area of business you are most interested in and acting as a Single Point of Contact for them, becoming an expert within the designated business. We appreciate candidates will have preferences in different business areas and will be considered in the broadest sense across the agency. The location and preferences available are clearly set out in the Application Process section should you choose to specify.
Please Note: Security Vetting requirements - To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and for some roles achieve DV clearance within the first 12 months in post. In some cases DV may be required on entry.
/*generated inline style */
Duties and Responsibilities
Duties & Responsibilities Overview
Manage a Team Manage a team supporting the business through policy development, planning, performance, service delivery and governance.
Manage Resources Manage and direct resources to ensure work is completed within agreed timescales/financial constraints and quality standards, in line with Agency policy.
Supervise Administration Supervise the research, development, collation, co-ordination and dissemination of management information including policy, reports, briefings, business plans risk registers, presentations and web based communications as appropriate.
Manage Case Management Manage/supervise case management, planning activity or campaigns (as appropriate).
Develop and Manage Processes Develop policy, reports, procedures and manage/monitor data systems across business areas.
Provide Advice and Support Provide managers and officers with advice, guidance and support as and when needed.
Manage Data Governance Supervise the quality, secure handling and dissemination of data/information, maintaining confidentiality, sensitivity and a duty of care in line with Agency policy.
Work with external and internal stakeholders Work with government departments, statutory bodies, private organisations, academia and industry (as appropriate) and attend working groups, government committees / meetings (as required).
Conduct PDS Set SMART objectives, have regular 1-1's with officers and complete PDS process in line with NCA Policy and deadlines.
Training Induction training and informal coaching as required, depending on the experience level of the team. Facilitating opportunities for continuous development.
Performance Management Manage issues relating to the performance and conduct of officers in line with Agency values/policy.
/*generated inline style */
Person Specification
Skills, Knowledge & Experience Description
Manage People Performance Set clear expectations for the team(s), using feedback and coaching techniques as part of regular performance conversations, recognising good performance and promptly addressing both poor performance and poor behaviours.
Prioritising personal and professional development Ensure regular development discussions happen within the team(s), empowering everyone to own their personal development plan and access formal and informal learning opportunities to maximise individual effectiveness.
Managing challenging and sensitive communications Recognise situations that are likely to lead to conflict or tension within the team(s), confidently approaching these sensitively and with compassion to identify early resolutions.
Purposeful Thinks and works strategically and systematically, leading and supporting as required, respecting the drivers of culture and team values - creating the connection between work and citizen outcomes.
Business and Risk Balances priorities across managing operations, finances, risks, experimentation and resources.
Transformation Drives and leads change through people, by balancing what is known and controllable, embracing uncertainty with positivity and a growth mindset. Anticipates, adapts and reacts to new and changing dynamics - looking externally to bringing in new ways of thinking to deliver positive citizen outcomes.
Coaches Others Listens and questions others effectively, to help them visualise and consider how they can best achieve their objectives.
Provides Mentorship Acts as a role model - encouraging growth in others by sharing knowledge and experience.
Manages Resources Effectively manages demand on a service or team by planning and allocating the resource to deliver a high level of service and value for money and meet changing business and environmental needs.
Focus on the right outcomes Understands the wider business, its remit and goals and remains focused on the right outcome for the business, rather than individual needs or goals.
Information Management A good understanding of information management
Legislation Awareness of legislation affecting NCA activity
Data Analysis Experience of analysing data, information and statistics from a range of sources.
/*generated inline style */
Essential Criteria
/*generated inline style */
You must meet the essential criteria and evidence this within your application to be considered for the role.
/*generated inline style */
Entry Requirements
As part of the application process, you will be required to complete an online situational judgement test. This test will assess the following criteria:
1. Experience of developing and maintaining stakeholder relationships to achieve joint goals.
2. A good understanding of how to handle sensitive data and information or intelligence, including relevant data protection considerations.
3. Experience of prioritising and managing competing demands in a fast-paced environment with responsibility for team outcomes.
You will be expected to achieve a minimum of 80% in order to meet the eligibility for the role. Candidates who do not complete the test or achieve the pass rate will be rejected and the rest of the application will not be assessed.
Candidates will receive a link to a timed online test and instructions once they have submitted an application and the advert has closed. The test link will be sent to the email address registered on your account. Please note: You will be permitted to complete the test once; any duplicate attempts will not be assessed and your first attempt will be considered.
For Guidance please see the document attached at the bottom of this advert.
/*generated inline style */
Any applications from candidates not meeting this eligibility criteria will not progress.
/*generated inline style */
Salary
/*generated inline style */
Allowances are reviewed annually and may be increased, decreased or removed.
/*generated inline style */
All salary offers will be made in line with Remuneration Policy.
/*generated inline style */
Roles based in London will receive an additional London Weighting (Per Annum) of £4,218
/*generated inline style */
Roles based in the South-East will receive an additional South-East Allowance (Per Annum) of £3,375
/*generated inline style */
Benefits
/*generated inline style */
All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £13,130. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
/*generated inline style */
Selection Process Details
/*generated inline style */
This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience, Technical Skills
/*generated inline style */
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
/*generated inline style */
How we will assess you
/*generated inline style */
Your application will be assessed against the following:
/*generated inline style */
Technical - this will be assessed by 250 word examples on:
/*generated inline style */
Analysing information from different sources and presenting to stakeholders from different backgrounds
/*generated inline style */
Building and maintaining effective stakeholder relationships
/*generated inline style */
Experience - This will be assessed:
/*generated inline style */
Experience Criteria - will be assessed by 250 word examples on:
/*generated inline style */
Experience of leading and managing a team to deliver company objectives.
/*generated inline style */
Experience of identifying and managing risk.
/*generated inline style */
A panel will assess how well your application demonstrates the requirements outlined above.
/*generated inline style */
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Analysing information from different sources and presenting to stakeholders from different backgrounds .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
/*generated inline style */
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
/*generated inline style */
For guidance on the application process, visit:
NCA Applying and Onboarding
/*generated inline style */
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
/*generated inline style */
Success Profiles at Assessment
/*generated inline style */
Behaviours
/*generated inline style */
Delivering at Pace
/*generated inline style */
Making Effective Decisions
/*generated inline style */
Technical
/*generated inline style */
Analysing information from different sources and presenting to stakeholders from different backgrounds
/*generated inline style */
Building and maintaining effective stakeholder relationships
/*generated inline style */
Experience
/*generated inline style */
Experience of leading and managing a team to deliver company objectives.
/*generated inline style */
Experience of identifying and managing risk.
/*generated inline style */
Assessment Outcome
/*generated inline style */
Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
/*generated inline style */
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Lead criteria (behaviours/technical/experience)
If still tied, desirable criteria will be assessed (if advertised)
If still tied, application sift scores will be used
/*generated inline style */
Feedback is provided only to those who attend an assessment.
/*generated inline style */
You will be subject to vetting and pre-employment checks before appointment.
/*generated inline style */
Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
/*generated inline style */
We encourage all candidates to visit the NCA Careers Page for more information.
/*generated inline style */
Eligibility, Pre-Employment Check and Vetting
/*generated inline style */
Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.
/*generated inline style */
If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.
/*generated inline style */
Nationality Requirements
/*generated inline style */
This role is broadly open to the following groups:
/*generated inline style */
- UK nationals or dual nationals, where one component is British
/*generated inline style */
- Nationals of the Republic of Ireland
/*generated inline style */
- Nationals of Commonwealth countries who have the right to work in the UK
/*generated inline style */
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
/*generated inline style */
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)
/*generated inline style */
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
/*generated inline style */
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
/*generated inline style */
Further information on nationality requirements
/*generated inline style */
You will be required to participate in digital right to work and address checks as part of the recruitment process.
/*generated inline style */
Security and Vetting
/*generated inline style */
People working with government assets must complete baseline personnel security standard checks.
/*generated inline style */
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.
/*generated inline style */
For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.
/*generated inline style */
Vetting requirements - SC Enhanced
/*generated inline style */
Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve DV Enhanced clearance within the first 12 months in post.
/*generated inline style */
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
/*generated inline style */
The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.
/*generated inline style */
Failure to meet the residency requirements will result in your security clearance application being rejected.
/*generated inline style */
If you fail to obtain the increased clearance within 12 months of starting, your contract of employment is at risk of termination.
/*generated inline style */
For further information on National Security Vetting checks please visit the following page Demystifying Vetting
/*generated inline style */
Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
/*generated inline style */
Occupational Health
/*generated inline style */
Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
/*generated inline style */
Things you need to know
/*generated inline style */
Operational Roles
/*generated inline style */
The National Crime Agency is a law enforcement agency and as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:
Any criminal conviction (including Court Martial), or caution or fixed penalty notice for disorder or theft;
Any adverse judicial findings;
Any charges or summonses where the proceedings are not complete;
Any misconduct or gross misconduct findings or where proceedings are not complete.
You will be asked to complete a declaration covering the above if offered a role with the NCA.
Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.
/*generated inline style */
Multi Location
/*generated inline style */
Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
/*generated inline style */
Near Miss
/*generated inline style */
If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
/*generated inline style */
Hybrid Working
/*generated inline style */
The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.
/*generated inline style */
Reasonable Adjustments
/*generated inline style */
We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at
[email protected] before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
/*generated inline style */
Inclusion
/*generated inline style */
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
/*generated inline style */
This vacancy is part of the Great Place to Work for Veterans initiative.
/*generated inline style */
Working for the Civil Service
/*generated inline style */
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email:
[email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
/*generated inline style */
Working for the NCA
/*generated inline style */
The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
/*generated inline style */
If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
/*generated inline style */
If you have any specific queries about the role that are not covered by the advert, please contact:
Name : Central Recruitment Team
Email : [email protected]
/*generated inline style */
