service desk support Work, Jobs in belfast, nir (with Salaries)

Service Desk Analyst
Netrio —Belfast
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Engineering
- Windows
- Work from home
- Life insurance
Quick apply
9d
Service Desk Agent
Fujitsu —Belfast
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Junior Service Desk Analyst
System C —Belfast
- Full-time
- Customer service
- Communication skills
- Time management
Compliance Monitoring Associate (Entry Level Role)
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Workplace Assistant
Pinsent Masons —Belfast
- Overtime
- Customer service
- Communication skills
- Office experience
- Gym membership
Middle Office Analyst (Entry Level)
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Receptionist
Aloft and Residence Inn by Marriott Belfast —Belfast
- Full-time
- Customer service
- Hotel
- Accounting
- Employee discount
Quick apply
6d
Senior IT Service Desk Analyst
Fieldfisher —Belfast
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Work from home
IT Support Engineer
Barclay Communications —Belfast
- From £30,000 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Employee discount
- Referral programme
Quick apply
Cash Desk Volunteer
British Heart Foundation —Belfast
- Employee discount
Workplace Support Co-ordinator - Tier 1 sites
Emcor —Belfast
- £26,298 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
IT Technical Support Specialist
Omexom UK —Belfast
- Communication skills
Service Desk Analyst
Pilgrim's Europe —Craigavon
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
Project Support Coordinator
EOS —Banbridge
- Customer service
- English
Quick apply
1d
Service Desk L1/L2 Analyst
Version 1 —Belfast
- 12 hour shift
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Work from home
- Life insurance
Quick apply
IT Technician
Celtic Core Systems —Belfast
- £24,420.00 - £45,706.43 a year
- Part-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Flexitime
Quick apply
Accounts Assistant
Hilton Belfast —Belfast
- £16,635 a year
- Part-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
12d
End User Support Site Lead
TP ICAP —Belfast
- Weekend availability
- Customer service
- IT
- Financial services
Receptionist
AC Marriott Belfast —Belfast
- £12.96 an hour
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
2d
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Employee assistance programme
- Employee discount
Quick apply

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service desk support jobs near belfast, nir

Service Desk Analyst

Netrio -
Belfast

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
9 days ago

Benefits

Private dental insurance
Unlimited paid holidays
Company pension
Work from home
Company events
Private medical insurance
Enhanced maternity leave
Life insurance
Sick pay

Qualifications

Customer service
Engineering
Windows
IT support
Computer networking
IT
Network engineering
Communication skills
Time management

Full job description

About the role

The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for creating, updating and resolving technical service requests from customers and with speed and precision. This role is on the front line for reactive client requests, handling with a high level of accuracy and customer satisfaction. This role will require broad knowledge of our standard network engineering practices as well as learning specific knowledge for our clients to better help to serve each of them when the need arises. Customer service will be an important feature of this position as the Service Desk will typically be the first interaction a user may have with our company. Communication skills as well as technical skills will be the key components of this position.

What you'll do

KEY RESPONSIBILITIES

Answer calls and tickets submitted from clients through our various communication channels, including via phone, and email.
Provide initial support for all calls and tickets received. If the issue requires additional support the Service Desk is unable to provide, it is their duty to escalate the problem accordingly.
Collaborate with team members and escalate issues appropriately.
Update/create tickets detailing any troubleshooting steps you took to ensure the problem can be picked up and put down by the other team members if necessary.
Follow up on older tickets to ensure problems are fully resolved and that the customer is satisfied with the outcome.
Document client specific information as needed to enable secured but easy access for future, related issues.
Intake of packages and deliveries received to the office. Enter the information for each delivery into ConnectWise under the relevant client and mark that package for pickup by the engineer.
May also be used to support the Project Team or Network Engineers in the initial preparation of the new client equipment, especially new workstations, when needed.

KEY COMPETENCIES

Customer Focus

Provide clear communication and resolution regarding service requests to ensure customer satisfaction.

Collaboration

Work effectively with peers and technical teams to ensure smooth workflow and issue resolution.

Continuous Improvement

Identify gaps in documentation and processes to enhance efficiency and service delivery.

Attention to Detail

Accurately manage and document service requests, ensuring proper tracking and resolution.

Time Management

Efficiently manage multiple service requests while ensuring timely resolutions and meeting performance metrics.

Qualifications

Required

Associates or Technical degree in Computer Engineering or equivalent work experience.
3-5 years of experience in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS and Office365.
Experience in a customer service environment.
Ability to use deductive reasoning to troubleshoot problems and resolve the issues using IT knowledge.
Ability to learn and track down information needed to resolve new problem as they occur.
Strong written and verbal communication skills.
Time management skills, and the ability to prioritize multiple concurrent issues.
The ability to work independently but also be a team player.
Thriving in a fast-paced environment. Performing well under pressure.
Being a fast learner, who can keep up with changing trends in a rapidly evolving industry.

About Netrio

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company events
Company pension
Enhanced maternity leave
Life insurance
Private dental insurance
Private medical insurance
Sick pay
Unlimited paid holidays
Work from home

Work Location: Hybrid remote in Belfast BT1 6DE

Quick apply

Refine Your Search

service desk support jobs in belfast, nir

Service Desk Analyst

Service Desk Agent

Junior Service Desk Analyst

Compliance Monitoring Associate (Entry Level Role)

Workplace Assistant

Middle Office Analyst (Entry Level)

Receptionist

Senior IT Service Desk Analyst

IT Support Engineer

Cash Desk Volunteer

Workplace Support Co-ordinator - Tier 1 sites

IT Technical Support Specialist

Service Desk Analyst

Project Support Coordinator

Service Desk L1/L2 Analyst

IT Technician

Accounts Assistant

End User Support Site Lead

Receptionist

ASPIRE Global Service Centre – Support Analyst

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