About The Role
Location: Belfast
Department: Team Member
Salary/Rate: Up to £12.71 per hour
Hours: full time
Closing Date: 01 July 2026
GUEST EXPERIENCE LEADWELCOME TO KFC. HOME OF THE REAL ONES.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea offinger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Sounds good? Great. Here’s more about the job.
ABOUT THE ROLE
You’ll be the friendly face that makes guests feel instantly welcome—answering questions, keeping things running smoothly, and helping folks with digital orders so nothing slows them down. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great service every day.
WHAT WILL YOU SPEND YOUR TIME DOING?
Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.
WHAT WE'D LOVE FROM YOU
Talk the talk. Great communication — friendly, clear, and confident with everyone.
Think fast. You don’t freeze when stuff goes wrong — you fix it.
Tech savvy. You know your way around digital ordering and can show guests how it works without stress.
KEEPING IT REAL
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.
See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT'S IN IT FOR YOU: We offer benefits that make your life that little bit easier, because we know the juggle is real.
Pay rate: Up to £12.21
Take the first step toward a rewarding leadership career.
Free food and drink on shift
25% staff discount
KFC FOR EVERYONEWhoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you.
READY?We hope so. If you’re ready to be part of our community, now’s the time to apply.
Worried, you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
Apply now
Welcome to KFC.
Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Job Location Details
495, Saintfield Road, Belfast, United Kingdom, BT8 8ER
Get directions
We can make your future happen
We don't just look after customers. We look after our people, too. Whatever future you're building, we're here to make it happen.
When life gets real, we know that support, care, and flexible shifts at work are what keep us all moving. And that’s exactly what you’ll find in our restaurants. Studying on the side? We'll make it work. Got kids? They're part of the family, right. Training to be the next Marcus Rashford? Yep, we believe in big dreams, too. Or are you looking for a career path that could lead you to a role in our Restaurant Support Centre? Don’t worry - we’ve got you.
Find out more
Discover our business
Championing Potential at KFC.
At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.
Find out more
Buckets of opportunity.
Think we’re just a chicken shop. Think again. At KFC we’re serious about helping you discover your potential. We don’t hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.
Find out more
Championing Potential at KFC.
At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.
Find out more
Buckets of opportunity.
Think we’re just a chicken shop. Think again. At KFC we’re serious about helping you discover your potential. We don’t hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.
Find out more
Championing Potential at KFC.
At KFC, we are the originals. Real ones bringing their authentic selves to work every day. No matter who you are, where you're from, or what makes you unique - there's a place for you at the Colonel's table.
Find out more
Buckets of opportunity.
Think we’re just a chicken shop. Think again. At KFC we’re serious about helping you discover your potential. We don’t hire staff. We hire Team Members. Real people, building real careers, in a real community. And it begins right here.
Find out more
Perks, rewards and benefits.
We do things our own way here. And that includes the way we reward you for bringing the graft. And the laughs, too.
Some of our restaurants are part of our Equity business and others are owned by our Franchise partners. That means the perks we offer might look a little different from one location to another.
Here’s what the real deal could look like for you.
Discover our full range of benefits
Onsi app and benefits
Get exclusive rates on accident and life insurance, plus retail discounts, savings accounts, mental health support and loads more.
Pension Scheme
We'll auto-enroll you in our pension scheme so your future’s sorted from day one.
25% KFC discount
Big discounts on your finger lickin' favorites.
Discounted gym membership
Stay strong with up to 25% off gym membership, up to 50% off home workouts and up to 70% off home and lifestyle purchases.
Full employee assistance programme
Lots of well supported wellbeing services including mental health support, legal advice and more for you and your family.
Free mortgage advice
We can help you get on - or climb up - the property ladder.
