Senior Duty Manager
Location: Water Meadows Leisure Complex, NG18 1BA
Salary: £34,000 - 36,000 per annum dependant on experience
Schedule: Perm/FT/37 hours
Ready to impact a better future?
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Senior Deputy Manager to join our Team
What you’ll do as a Senior Duty Manager
You’ll be entrusted to:
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Lead the facility on a day-to-day basis, ensuring safety is always the first priority
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Manage and motivate the operational team to deliver high standards of service, cleanliness and presentation
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Oversee staffing, rotas and cost control, supporting financial targets and budget management
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Take control during incidents and emergencies, leading responses and follow-up investigations where required
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Ensure compliance with health and safety, safeguarding and statutory requirements across the site
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Maintain a visible leadership presence, responding positively to customer feedback and operational challenges
Does this sound like you?
You’ll be a great fit for this role if you have:
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Experience managing or supervising operations within a leisure or similar customer-focused environment
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Strong knowledge of health and safety legislation and its practical application
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Confidence leading teams, managing performance and supporting colleague development
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Excellent customer care and communication skills, with a calm approach under pressure
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The ability to balance operational detail with a big-picture focus on service quality and community impact
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The Senior Duty Manager will possess a Royal Lifesaving Society National Pool Lifeguard Qualification and a First Aid at Work Certificate.
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A Pool Plant Operators Certificate is essential; training will be available.
An NPLQ Trainer Assessor qualification is desirable. -
A Level 4 Qualification in a relevant discipline is also desirable.
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 21 days plus bank holidays
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Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
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Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
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Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
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Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
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Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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