Systems administrator Work, Jobs in Belvedere, Gtl (with Salaries)

Administrator - Program & Project Management
HCLTech —London
- PMP
- Analysis skills
- Communication skills
5d
Senior Administrator - MS System Center Configuration Manager (SCCM)
HCLTech —London
- Customer service
- Training & development
- Communication skills
9d
Receptionist / Office Administrator / Payroll Clerk
KMP Associates —Hornchurch
- £15.00 - £16.50 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
Operations Support Administrator
IPSUM —Sidcup
- Full-time
- Microsoft Office
- Hotel
- Data entry
- Annual leave
Quick apply
Business Systems Support Administrator
Rydon —Dartford
- Full-time
- Hybrid work
- Administrative experience
- Annual leave
- Employee assistance programme
Recruitment & HR Administrator
Uniserve (U K) Ltd —Upminster
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Referral programme
Quick apply
Resident Services & Scheduling Coordinator
NSM Services Limited —South Ockendon
- £32,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Contracts
- Free parking
- Annual leave
Quick apply
3d
HR and Recruitment Administrator
AutoProtect Group —Harlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
HR Administrator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Work from home
Quick apply
Kent Advice Hub Meet & Greet / Administrator
Citizens Advice —Gravesend
- £19,233.50 a year
- Administrative experience
- Organisational skills
- Front desk
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
9d
Payables and Expenses Administrator (3-6 Month FTC)
Songtradr —London
- Remote
- Organisational skills
- Communication skills
Quick apply
3d
Weighbridge Operator / Administrator
Spartan Metal Recycling —Gravesend
- £32,715.54 a year
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
Quick apply
9d
Senior Administration Officer - Harlow - North Essex - East of England
HM Prison & Probation Service —Harlow
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Management
- Databases
- Presentation skills
- Annual leave
- Employee discount
2d
Breakdown Recovery Controller / Administrator
Angel Moves Anything Ltd —Whitechapel
- £12.80 - £14.60 an hour
- Overtime
- Computer literacy
- English
- Analysis skills
- Employee discount
Quick apply
13d
HR Administrator
Support When It Matters —Hackney
- £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Administrator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
Quick apply
2d
Billing Administrator Brentwood
Nationwide Vehicle Assistance —Brentwood
- £27,271 - £30,985 a year
- Full-time
- Computer literacy
- Analysis skills
- Data entry
- Free parking
- Store discount
Quick apply
MAPPA Administrator - Public Protection - East of England.
HM Prison & Probation Service —Basildon
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Databases
- Presentation skills
- Annual leave
- Employee discount
Receptionist/Office Administrator
better lettings —Gants Hill Station
- £12.71 - £13.00 an hour
- Temporary
- Computer literacy
- English
- Administrative experience
Quick apply
13d

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Administrator - Program & Project Management

HCLTech -
London

Apply Now

Job details

5 days ago

Qualifications

ITIL Certification
Resource allocation planning
PMP
Procurement
Mentoring junior staff
IT service management
Ticket management
Microsoft Office Suite
Technical support
Analysis skills
Quality assurance
Supply chain management
Ticket management systems
Project management methodology
Customer support
Customer interaction
Root cause analysis
Communication skills
Internal quality assurance

Full job description

City Of London, England
Job Summary
The Project Executive in Support & Operations plays a critical role in ensuring exceptional customer service and operational efficiency. This position is responsible for independently resolving service tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction while adhering to quality standards and regulatory requirements.
Key Responsibilities
1. Ensure adherence to quality standards, regulatory requirements, and company policies while managing support operations and project execution.
2. Provide effective on-call support for escalated issues, conducting thorough root cause analyses to identify and resolve underlying problems.
3. Manage knowledge base updates and contribute to value-adding activities, including training new team members and coaching analysts to improve team performance.
4. Independently resolve service tickets within the agreed Service Level Agreements (SLA) for ticket volume and response time, ensuring timely resolutions.
5. Foster a positive customer experience by aiming for First Call Resolution and minimizing rejected resolutions or reopened cases, thereby enhancing overall customer satisfaction (CSAT).
6. Strong understanding of project management principles and methodologies in a support context.
7. Proficiency in DMO tools and technologies for effective ticket management and operational support.
8. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
9. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
10. Involve in customer financial deliverables & operational hygiene including onboarding & Offboarding, Life cycle management of Projects/Customer.
11. Enabling Internal and external financial audits conducted on the module including historical cases.
Skill Requirements
1. Strong understanding of project management principles and methodologies in a support context.
2. Proficiency in DMO tools and technologies for effective ticket management and operational support.
3. Excellent analytical and problem-solving skills to conduct root cause analysis and drive continuous improvement.
4. Familiarity with customer service best practices and a commitment to delivering an exceptional customer experience.
5. Resource Management System to perform allocation & Delimitation of resources.
6. Recruitment Requisition tools & Process.
7. Proficiency Required in Procurement process such as Lifecycle management of a Project, Customer Onboarding & Offboarding, Billing management Systems & process, Customer service best practices and commitment to exceptional delivery.
8. Basic is needed in MIS reporting, Audit & quality management, Stakeholder & SLA Management.
9. Understand the contracting terminology for Field Services in the IT Infra domain.

Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation, Or Similar.
2. MS Office knowledge
3. Excellent Communication Skill & Analytical skills
4. Understanding of current IT Project Methodologies
5. Supply Chain management function for an IT Infrastructure services Provider Company
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Refine Your Search

systems administrator jobs in belvedere, gtl

Administrator - Program & Project Management

Senior Administrator - MS System Center Configuration Manager (SCCM)

Receptionist / Office Administrator / Payroll Clerk

Operations Support Administrator

Business Systems Support Administrator

Recruitment & HR Administrator

Resident Services & Scheduling Coordinator

HR and Recruitment Administrator

HR Administrator

Kent Advice Hub Meet & Greet / Administrator

Project Aconex Administrator

Payables and Expenses Administrator (3-6 Month FTC)

Weighbridge Operator / Administrator

Senior Administration Officer - Harlow - North Essex - East of England

Breakdown Recovery Controller / Administrator

HR Administrator

Service Delivery Administrator

Billing Administrator Brentwood

MAPPA Administrator - Public Protection - East of England.

Receptionist/Office Administrator

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