Job Reference: 893
Job Type: Full Time
Salary: £100,858 per annum
Interview Date: Week commencing Monday 27th July
Closing Date: Monday 20 July 2026
About the role
As Assistant Director of Property Operations, you will provide strategic and operational leadership across our repairs, voids, disrepair and home safety services. You will ensure services are delivered safely, effectively and in line with regulatory requirements, while also improving the customer experience and delivering value for money.
You will be responsible for strengthening performance, managing significant revenue and capital budgets, overseeing key contractor relationships and ensuring robust governance, risk management and assurance across the service area.
You will also play a critical role in embedding a culture of ownership, accountability and continuous improvement, ensuring colleagues are equipped and motivated to deliver consistently high standards for our tenants.
What you will be doing
Leading responsive repairs, void turnaround, disrepair resolution, damp and mould services, and landlord compliance
Ensuring statutory compliance across key areas including fire, gas, asbestos, Legionella, electrical and lift safety
Using data, insight and performance reporting to improve service delivery, customer outcomes and operational control
Managing significant budgets and resources, ensuring strong financial control and value for money
Building effective relationships with contractors and partners, holding them to account for quality, performance and customer experience
Working collaboratively across housing, customer services, safeguarding and asset strategy to deliver joined-up services
Leading, developing and motivating teams through change, challenge and scrutiny.
About you
We are looking for a credible, resilient and tenant-focused leader with significant experience in property operations within the social housing or property sector. You will bring strong technical knowledge, commercial awareness and the ability to lead services that are both compliant and responsive to tenant needs.
You will have experience of managing repairs, voids, contractor relationships and complex operational services, alongside a strong understanding of landlord compliance, health and safety, disrepair, damp and mould, and the expectations of the Housing Ombudsman and Regulator of Social Housing.
You will be confident operating at senior level, able to translate strategy into action, make evidence-based decisions and support teams to deliver high-quality outcomes in a fast-paced environment.
We are looking for someone who can bring:
Senior leadership experience in social housing, property maintenance or a related environment
Strong knowledge of responsive repairs, voids, landlord compliance and relevant housing legislation
Experience of managing budgets, performance, risk and contractor delivery
A track record of improving services through data, insight, customer feedback and continuous improvement
The ability to lead teams through change while building accountability, capability and engagement
A values-led approach, with a strong commitment to equity, diversity, inclusion and excellent tenant outcomes
A relevant technical qualification, such as Higher National Certificate in construction or building services, with Chartered Institute of Housing Level 5 or equivalent professional standing desirable.
Why join us?
This is an opportunity to make a tangible difference to the quality, safety and reliability of homes and services for our tenants. You will join an organisation that values collaboration, accountability and continuous improvement, and where your leadership will help shape the future of property operations.
If you are passionate about delivering excellent property services, improving customer outcomes and leading teams to perform at their best, we would love to hear from you.
How to apply
Have look at the job description and if you're as excited about this fantastic opportunity as we are, please complete the Application Form below.
Or if you want to find out more, email us and we will arrange for you to talk to the recruiting manager about the role.
If you require a printed copy of this job advertisement, the job description, and/or our application form, please contact us.
Application Form
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Applicant details
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Role information
Where did you hear about this role? * (required)
company website
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Were you referred by a Red Kite employee?
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Declarations and eligibility
Please confirm you have the right to work in the UK without sponsorship? (required) * (required)
Please confirm you are able to work from our offices in High Wycombe, Buckinghamshire at least twice a week as per our hybrid working policy? (required) * (required)
As far as you are aware, are you related to, or do you live with or have a relationship with any current Red Kite employee, tenant, leaseholder, or board member? * (required)
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Please give details of your relationship with Red Kite * (required)
Some of our roles require you to hold a full UK driving licence and have access to a vehicle, can you confirm that you have a driving licence and access to a vehicle? * (required)
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We may need to confirm your identity if this application continues, please indicate which of these documents you will be able to provide: * (required)
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Some of our roles require DBS checks, please tick this box to consent to a DBS check (if required) should you be appointed to this role.
Criminal convictions declaration
Do you have any unspent criminal convictions, cautions, reprimands, final warnings, or are you currently subject to any police investigations, pending prosecutions, or outstanding charges in the UK or overseas? * (required)
Yes
No
Please give details including dates and sentences, if applicable You only need to declare spent convictions or cautions if you are applying for a post involving direct provision or management of services to our vulnerable clients. (If you wish, you can mark YES above and send the details in a Private & Confidential email direct to
[email protected]. If you do this, please indicate below that you have sent details direct to HR)
Equality and diversity
Red Kite Community Housing Limited wants to meet the aims and commitments set out in our Equality, diversity and inclusion policy. This includes not discriminating under the Equality Act 2010. Please complete this form to help us understand the diversity of our job applicants. Completing this form is voluntary. The information provided will be kept confidential and will be used to help us understand the diversity of our organisation.
Completing our Equality and Diversity Monitoring Form is optional. It will open in a new browser tab, and you can close the tab at any time to return to this form.
Application content
Personal statement * (required) Please provide your personal statement as to why you are a suitable candidate for this role
Upload your CV * (required) Please upload your CV in .pdf file format
Final declaration
The details given on this application are true and accurate. I understand that my application may be rejected for withholding relevant details or giving false, misleading or inaccurate information. In addition, I may also be subject to disciplinary proceedings which could amount to my dismissal, and/or action being taken, against me in the civil and criminal courts for offences identified under the Fraud Act 2006. By signing and returning this application form, I consent to the employer using and keeping information about me provided by me or by third parties such as referees relating to my application or future employment. Such information includes details relating to my health and to any criminal record.
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I understand that by submitting this application form, I am electronically signing the form and agreeing to the terms stated above.
