1st line service desk analyst Work, Jobs in Bentley, Wmd (with Salaries)

1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply

Check out these similar jobs

Based on your search for 1st line service desk analyst jobs.

1st Line Service Desk Analyst
SDI —Birmingham
Logging all calls via ServiceNow and resolving or triaging appropriately. If you have basic IT knowledge with a strong customer service attitude but are…
£16.75 - £17.25 an hour
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global —Warwick
Confident communicating with non-technical users in a clear and professional manner. We ensure that we have a range of policies and procedures in place which…
£25,000 - £30,000 a year
Quick apply
2d

I want to receive the latest job alerts for 1st line service desk analyst in bentley, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line service desk analyst jobs near bentley, wmd

Service Desk Analyst jobs in Birmingham

Crime Analyst jobs in London

Amazon Customer Service jobs in London

Customer Service jobs in Northampton

Service Desk Analyst jobs in London

Service Desk Analyst jobs in Huddersfield

Service Desk Analyst jobs in Maida Vale W9

No Experience Civil Service jobs in Birmingham

Service Desk Analyst jobs in Edinburgh

1st Line Service Desk Analyst

SDI -
Birmingham

Quick apply

Job details

Full-time
£16.75 - £17.25 an hour

Benefits

Company pension
On-site parking

Qualifications

Customer service
Windows
Microsoft Office
IT support
Mac OS
ServiceNow
IT
Communication skills
Help desk

Full job description

1st Line Service Desk Analyst – 4-month contract – Birmingham location (UK) - £17.25 per hour (Inside IR35) - Start July 2026.

This is a customer-facing 1st Line Service Desk Analyst role, working on-site at my client’s location in Birmingham, serving as the first point of contact for their diverse user base.

I am looking for an engaging and customer-friendly candidate with a combination of excellent interpersonal and communication skills, a keen interest in IT and a willingness to learn to join an existing support team and help resolve a range of outstanding support issues whilst delivering a customer experience to be proud of.

The team has a great reputation for customer service, so someone friendly, approachable and helpful, whilst being able to perform under pressure, is important.

If you have basic IT knowledge with a strong customer service attitude but are enthusiastic, eager and able to pick things up easily, that would be an ideal starting point.

Any experience in supporting Windows 10/11 / O365 / MS Teams / MacOS / tablets or SmartPhones would be beneficial.

An example of tasks would be:

Wi-Fi and password setup

Help with printing issues

Searching for answers to queries in the knowledge base and wider resources.

Logging all calls via ServiceNow and resolving or triaging appropriately.

Key Skills/Experience:

A keen interest in IT and any previous experience in a Customer Service / Helpdesk / IT support environment will be beneficial

Knowledge of Microsoft Windows and Office 365

Excellent interpersonal and communication skills

The role is to start in July 2026 and run through to November, and we are screening candidates right now.

The site is easily accessible by bus and train, and on-site parking is also available (for a small daily charge).

If this role is of interest to you, or you may know someone who could be interested, please get in touch or forward a copy of your CV at the earliest opportunity.

Candidates must be eligible to live and work in the UK to be considered for this opportunity.

Job Type: Full-time

Pay: £16.75-£17.25 per hour

Benefits:

Company pension
On-site parking

Application question(s):

Do you have previous experience working on an IT Service Desk?
Will you be able to reliably commute (up to 1 hour) to Birmingham B15 for this job?

Work Location: In person

Quick apply

Refine Your Search

1st line service desk analyst jobs in bentley, wmd

1st Line Service Desk Analyst

Check out these similar jobs

I want to receive the latest job alerts for 1st line service desk analyst in bentley, wmd

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected