Support Officer - Temporary Accommodation
Permanent
Grade B - £28,598 - £34,434
Consultation grade - subject to formal evaluation under the Equal Pay Programme
Working hours per week - 36.5
We are seeking a proactive and organised PSL Support Officer to play a key role in the management of the Council’s Private Sector Leasing (PSL) property portfolio within Temporary Accommodation.
The post holder will be responsible for managing day-to-day relationships with landlords and managing agents, ensuring properties remain compliant with contractual and health & safety requirements, and maintaining accurate and up-to-date property and tenancy data. The role supports the effective delivery of temporary accommodation, ensuring properties are safe, suitable, and available to meet statutory homelessness duties.
Key Responsibilities
- Manage and monitor a portfolio of PSL properties, ensuring they remain compliant with contractual, health & safety, and legislative requirements.
- Act as a key point of contact for landlords and managing agents, building effective working relationships.
- Ensure all compliance documentation (e.g. gas, electrical, fire safety, EPC, HMO where applicable) is obtained, recorded, monitored, and kept up to date.
- Support the letting team, withdrawal, replacement, and return of PSL properties in line with contractual terms and service processes.
- Accurately maintain and update property, and compliance data on housing management systems, ensuring records are complete, timely, and auditable.
- Monitor repairs and maintenance performance, escalating concerns where works are not completed within agreed timescales.
- Support service improvements, audits and reviews relating to PSL properties.
- Ensure safeguarding and health & safety concerns are identified, reported, and managed in line with council procedures.
About You
You will have experience of working within housing, temporary accommodation, or private sector leasing, with a strong understanding of compliance, landlord liaison, and property management. You will be highly organised, confident in dealing with external providers, and comfortable managing data and systems.
You will also demonstrate:
- Strong attention to detail and a clear understanding of property compliance requirements
- The ability to manage competing priorities in a fast‑paced environment
- Confident communication skills with landlords, agents, colleagues, and partner agencies
- A commitment to safeguarding and delivering safe, suitable accommodation
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Job Description and Person Specification
