Market leader Work, Jobs in Bentley, Wmd (with Salaries)

Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
5d
Group Health and Safety Manager
HERMEQ —West Bromwich
- £50,000 - £55,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
14d
Personal Assistant - VP & Senior Leadership Team M-F
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Organisational skills
5d
Senior Operations Manager QSR
Ballantine Recruitment —Birmingham
- £60,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
2d
Hospitality Manager- Birmingham City FC
Levy —Birmingham
- £36,000 a year
- Weekend availability
- Hospitality
- English
Director Of Sales - Yarnfield Park - The Venues Collection
Levy —Stone
- Hybrid work
- Sales
- In-person
- Employee assistance programme
- Employee discount
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Production Manager
Sharps —Bilston
- £43,000 a year
- Monday to Friday
- Organisational skills
- IT
- Leadership
- Life insurance
2d
Sales - Sales Advisor - UK
New Look —Merry Hill
- Part-time
- Microsoft Word
11d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
10d
Team Member
NEXT —Cannock
- £8.28 - £14.53 an hour
- Part-time
- Employee discount
8d
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Buyer
Hired-Online —Monmore Green
- Up to £40,000 a year
- Monday to Friday
- Negotiation
9d
Debt Collection Agent
Automoney Trust Limited —Redditch
- £28,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
Change Lead - Oldbury
DPD Group UK —Oldbury
- £80,000 a year
- Full-time
- Free parking
Quick apply
13d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Senior Change Manager
BBC —Birmingham
- Up to £60,000 a year
- Full-time
- Communication skills
6d
Project Manager
Equans —Birmingham
- Full-time
- Engineering
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Shift Manager
Loomis UK —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme

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Customer Service Team Leader

WDC Automotive Ltd t/a wedelivercars.co.uk -
Walsall Wood

Quick apply

Job details

Permanent | Full-time
£32,500 - £35,000 a year
5 days ago

Benefits

Casual dress
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

We are looking for an experienced Customer Service Team Leader to lead a newly formed team within an established and growing operation.

This is an exciting opportunity for someone who has a proven background in building, developing, and leading customer service teams. You will play a key role in driving service excellence, supporting the wider business, and ensuring our customers continue to receive the brilliant, market-leading service that sits at the heart of our brand.

As Customer Service Team Leader, you will be responsible for leading the day-to-day performance of the team, upholding proven processes, and identifying opportunities to implement new and improved ways of working where required. You will also work closely with the Head of Business to support overall customer contract management, with a strong focus on Service Level Agreements, KPIs, and maintaining high standards across the customer journey.

Key Responsibilities

Lead, coach, and develop a newly formed customer service team.
Drive a culture of service excellence, accountability, and continuous improvement.
Ensure the team delivers against agreed Service Level Agreements and key performance indicators.
Monitor team performance and provide clear support, feedback, and guidance.
Support the Head of Business with customer contract management and operational requirements.
Act as an escalation point for customer queries, complaints, and service challenges.
Maintain strong working relationships with customers, internal teams, and key stakeholders.
Review existing processes and support the implementation of new processes where required.
Ensure all communication, both written and verbal, reflects the high standards of the business.
Promote a professional, customer-focused approach across the team.

About You

We are looking for someone who is confident, proactive, and passionate about delivering outstanding customer service. You will need to be comfortable leading from the front, setting clear expectations, and supporting your team to perform at their best.

The successful candidate will have:

A proven track record of building and leading customer service teams for a minimum of 2 years.
Experience managing team performance against SLAs, KPIs, or similar service targets.
Excellent written and verbal communication skills.
Strong people management skills, with the ability to motivate and develop others.
The confidence to deal directly with end customers and internal stakeholders.
A process-driven mindset, with the ability to identify improvements where needed.
A calm, professional approach when handling escalations or challenging customer situations.
A genuine interest in delivering brilliant service and representing the brand to a high standard.

What We Offer

Salary of £32,500 – £35,000 depending on experience.
Monday to Friday working pattern.
Opportunity to lead and shape a newly formed team.
A key role within an established operation.
The chance to make a real impact on customer service delivery, processes, and performance.
Supportive working environment with clear expectations and room to grow.

Pay: £32,500.00-£35,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

Refine Your Search

market leader jobs in bentley, wmd

Customer Service Team Leader

Group Health and Safety Manager

Personal Assistant - VP & Senior Leadership Team M-F

Senior Operations Manager QSR

Hospitality Manager- Birmingham City FC

Director Of Sales - Yarnfield Park - The Venues Collection

Store Manager

Production Manager

Sales - Sales Advisor - UK

Social Value Officer

Team Member

Partner Manager

Head of Field Sales (UK & Ireland)

Buyer

Debt Collection Agent

Change Lead - Oldbury

Manager of Dedicated Implementations - EMEA

Senior Change Manager

Project Manager

Shift Manager

I want to receive the latest job alerts for market leader in bentley, wmd

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