Customer operations manager Work, Jobs in Bere Regis, Dor (with Salaries)

Operations Support Team Manager
SNG (Sovereign Network Group) —Blandford Forum
- £34,000 - £42,000 a year
- Full-time
- Communication skills
6d
Customer Operations Manager
Royal Mail Group —New Milton
- Full-time
- Management
- Travel
- Leadership
- Annual leave
- Sick pay
11d
Customer Service & Operations Administrator
Forest Whole Foods —Christchurch
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Casual Customer Operations Manager
BH Live —Bournemouth
- £14.53 an hour
- Part-time
- English
- Communication skills
- Gym membership
Retail Sales & Operations Manager
apetito —Christchurch
- Full-time
- Hospitality
- Sales
- Driving
- Employee discount

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Operations Support Team Manager
SNG (Sovereign Network Group) —Blandford Forum
Manage performance against an agreed performance targets to ensure the best outcome for our customers. 3 additional wellbeing days and 2 paid volunteering days.
£34,000 - £42,000 a year
6d

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customer operations manager jobs near bere regis, dor

Operations Support Team Manager

SNG (Sovereign Network Group) -
Blandford Forum

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Job details

Full-time
£34,000 - £42,000 a year
6 days ago

Benefits

Private dental insurance
Company pension
Discounted gym membership
Private medical insurance
Paid volunteer time

Qualifications

Communication skills

Full job description

Salary:

£34,000.00 - £42,000.00 Per year ‌

We have a great opportunity for an Operations Support Team Manager to join our team working from either Blandford or our Exeter Office on a Permanent, full time basis.

About Sovereign Network Group (SNG)

SNG provides over 85,000 homes and invest in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.

The role

Through inspirational and visible leadership, the role will lead the Operational Support Team and have ownership of all aspects of support required for the area of the business including scheduling, administration and compliance

coordination. Responsible for the coordination of all customer appointments for planned, responsive and compliance through to completion ensuring regulatory obligations are met and customer experience is optimised.

The role will provide direction, leadership and delivery of the Operational Support team, combined with the delivery of both our operational and financial goals.

Key Responsibilities

Manage the Operations Support Team with a focus on articulating a clear vision, providing direction, and fostering a culture of accountability, high performance, and continuous improvement
Establish and maintain effectiveness by developing working relationships with all stakeholders, whilst observing SNG's policies, procedures, and ways of working
Ensure compliance processes and procedures are being followed accurately and ensuring a high level of understanding throughout the teams
Work collaboratively with senior leaders and their teams
Ensure compliance and consistency in delivery to support budget delivery and appropriate monitoring of expenditure and compliance support
Manage performance against an agreed performance targets to ensure the best outcome for our customers
Promote a positive collaborative culture of building safety and compliance. Take personal responsibility for escalating any concerns to the Building Safety & Compliance team for consideration and/or investigation

What we need from you

Excellent communication and interpersonal skills
Ability to interpret and use complex data and create insightful reporting support business performance and regulatory compliance
Stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
Ability to inspire, support and develop others to optimise their performance
Significant experience of operating within a large fast paced service environment handling a blended operation of both planned reactive and compliance service demand
Knowledge and application of customer management systems
Evidence of excellent customer service achievements in a complex delivery environment
Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work

Job Description

We have some great benefits at SNG, including:

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
3 additional wellbeing days and 2 paid volunteering days
Generous matched pension scheme up to 12% and Life cover at 4x salary
Enhanced maternity/paternity/adoption pay
Options for private medical insurance, dental insurance and critical illness cover
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Apply Now

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Operations Support Team Manager