Service desk team leader Work, Jobs in Berkeley, Gls (with Salaries)

Service Desk Support Engineer
Fujitsu —Chippenham
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
3d
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
SME - Desk Side Services
HCLTech —Filton
- £24,420.00 - £46,880.68 a year
- Full-time
- Management
- English
- Organisational skills
Quick apply
2d
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
8d
Service Delivery Manager
Unite Students —Bristol
- Analysis skills
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme

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service desk team leader jobs near berkeley, gls

Service Desk Support Engineer

Fujitsu -
Chippenham

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Job details

Full-time
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Communication skills

Full job description

Service Desk Support

Location: Chippenham

We are looking to grow our team with committed people to provide excellent customer support for our customers across the region.

The role
We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application related issues, and ensuring seamless IT service delivery. This role requires a strong problem solving mindset, excellent communication skills, and a passion for customer satisfaction. They will be res ponsible for incoming issues and service requests, categorizing and managing their workload .

This role is Monday Friday, with core hours of 9:00 17:30. There may be a requirement to work the occasional
weekend.

Transferable Skills and Experience

Process orientated
Comfortable with working towards SLAs and KPIs
Establishes working relationships with customers to deliver and enhance the service.
Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known)
Escalates or gains support where appropriate.
Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service.
Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.
Strong attention to detail

Benefits

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme/ virtual GP

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

#LifeAtFujitsu

Apply Now

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service desk team leader jobs in berkeley, gls

Service Desk Support Engineer

General Support

SME - Desk Side Services

1st Line Technical Analyst

Service Delivery Manager

Other jobs to consider

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