Complaints manager Work, Jobs in Berkhamsted, Hrt (with Salaries)

Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
11d
Complex Case Manager
Central London Community Healthcare NHS Trust —Harpenden
- £51,657 - £58,785 a year
- Part-time
- Rehabilitation centre
7d
Retail Charity Shop Manager
Essex & Herts Air Ambulance —Hemel Hempstead
- £26,000 a year
- Full-time
- Team management
- IT
- In-person
- Sick pay
Quick apply
3d
Multi-site Clinic Manager
EuroEyes Laser Eye Clinic —London
- £60,000 - £70,000 a year
- Full-time
- Management
- Project management
- Human resources
- Annual leave
- Employee discount
Quick apply
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
11d
Compliance & Training Manager (Part Time/Job Share)
The Professional Fundraiser —Astwick
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Employee assistance programme
Quick apply
1d
Housing Officer
Gateside Housing —Hatfield
- £30,000 - £36,000 a year
- Full-time
- Administrative experience
- Bachelor's degree
- In-person
- Free parking
- Sick pay
Quick apply
6d
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
4d
Assistant Manager
Five Guys UK —Hemel Hempstead
- Up to £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
4d
Operations Support Manager
Medivet Group Ltd —Watford
- £38,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Computer networking
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
23h
National Sales Manager - Direct
Kinetico UK Ltd —Staines-upon-Thames
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Track Marshal
Daytona Motorsport —Milton Keynes
- £8.05 - £12.75 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
11d
Resourcing Partner
Central and North West London NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
1d
Housing and Partnership Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
8d
Regional Fire and Security Service Manager
ABCA Group Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Contracts
Quick apply
8d

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Front of House Manager / Customer Relations & Complaints Handler

Shopforcars
Luton

Quick apply

Job details

Full-time
From £20,000 a year
11 days ago

Benefits

Free parking
Canteen
Employee discount
On-site parking

Qualifications

Driving Licence
Sales
Sales management
Upselling
Complaint handling
Administrative experience
Phone etiquette
Communication skills

Full job description

Job Title: Front of House Manager / Customer Relations & Complaints Handler

Location: [Luton Town Centre/Hitchin ]

Company: Shopforcars

About Us:

We are an established and growing used car dealership based in Luton, Bedfordshire. With continued expansion, including the opening of a new site in Hitchin, and a strong reputation for customer service, we are looking for a confident, organised individual to take ownership of our front-of-house operations and customer journey.

This is a key role within the business, acting as the first point of contact for all customer enquiries while also managing aftersales queries and complaints.

Role Overview:

To manage all incoming customer enquiries, sales leads, appointments and aftersales communication while delivering an exceptional customer experience from first contact through to post-sale support. You will act as the primary point of contact for customers, helping convert enquiries into sales, managing showroom appointments, handling complaints and aftersales issues, and supporting stock acquisition activities.

Key Responsibilities:

Act as the first point of contact for all inbound calls, emails, website enquiries and walk-in customers.
Manage appointment schedules and customer diaries. Booking customers in for viewings
Answer customer questions regarding vehicle specifications, service history, maintenance records, pricing, availability and ownership history.
Handle part exchange enquiries and assist with providing vehicle valuations.
Explain finance options, warranty products and vehicle purchasing processes.
Use effective sales techniques to convert enquiries into showroom appointments and vehicle sales.
Proactively follow up leads and customer enquiries to maximise conversion rates.
Build rapport with customers and maintain consistent communication throughout the sales process.
Welcome customers attending pre-booked appointments and provide a professional showroom experience.
Conduct vehicle viewings and presentations, highlighting key features and benefits of each vehicle.
Assist customers throughout the purchasing process and help close sales opportunities.
Promote and sell additional products and services including warranties and other dealer-added products.
Handle walk-in enquiries and maximise all sales opportunities.
Maintain accurate records of all customer interactions within company systems.
Collaborate with the marketing team to promote inventory, including on our social media accounts.
Perform other ad-hoc hands-on tasks on-site and in the office as needed.

Complaints & Customer Relations:

Take ownership of customer issues and complaints following vehicle purchase.
Listen carefully to customer concerns and gather all relevant information.
Guide customers through the appropriate next steps, including obtaining supporting information and documentation where required.
Work closely with customers to achieve fair and commercially viable resolutions.
Negotiate outcomes that protect customer satisfaction while safeguarding dealership profitability.
Liaise with internal departments, repairers and third parties to resolve issues efficiently.
Maintain accurate records of all complaint cases and correspondence.
Help protect and enhance the dealership's reputation through professional complaint handling and customer care.

Qualifications:

Minimum age of 24 due to insurance requirements.
Has previous motor trade experience or strong managerial experience.
Confident, customer-focused, and driven to achieve targets.
Ability to guide customers through the sales process with outstanding service.
Comfortable using social media to market vehicles and interact with customers.
Must be available to work weekends.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
A full, valid UK driver’s license with a clean driving record.

Who This Role Suits:

This role would suit someone who:

Is confident, professional, and personable when dealing with customers both over the phone and face-to-face.
Can confidently manage customer enquiries from initial contact through to aftersales support.
Remains calm, professional, and solution-focused when handling complaints and challenging situations.
Has strong commercial awareness and understands the importance of balancing customer satisfaction with business profitability.
Is highly organised, able to prioritise tasks, and comfortable managing multiple responsibilities simultaneously.
Enjoys working in a fast-paced environment where no two days are the same.
Is proactive, self-motivated, and capable of taking ownership of customer relationships and dealership operations.
Has a positive attitude and is willing to get involved in all aspects of the business, from sales and customer service to administration and vehicle sourcing.

Job Type: Full-time

The Package

Salary: Up to £20,000 Basic + OTE of £50,000 in the first year. If you are passionate about cars and have a keen eye for detail, we would love to hear from you! Apply now with your CV and a brief summary of your experience.

Job Type: Full-time

Pay: From £20,000.00 per year

Benefits:

Canteen
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in berkhamsted, hrt

Front of House Manager / Customer Relations & Complaints Handler

Complex Case Manager

Retail Charity Shop Manager

Multi-site Clinic Manager

Senior Admin Lead

Customer Service Supervisor - Bank

Property Operations Manager

Compliance & Training Manager (Part Time/Job Share)

Housing Officer

Responsible Individual

Assistant Manager

Operations and Complaints Manager

Operations Support Manager

Independent Living Advisor

National Sales Manager - Direct

Track Marshal

Resourcing Partner

Housing and Partnership Manager

Sales Manager

Regional Fire and Security Service Manager

I want to receive the latest job alerts for complaints manager in berkhamsted, hrt

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