Head of customer experience Work, Jobs in Berkhamsted, Hrt (with Salaries)

Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Early Years Quality Manager
Monkey Puzzle Day Nurseries —Berkhamsted
- £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
12d
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
New Homes Sales Consultant
Dandara —Milton Keynes
- Weekend availability
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
14d
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Flexible schedule
Senior People & Culture Business Partner - Maternity Cover (12 Months)
HCL – Hertfordshire Catering Limited —Welwyn Garden City
- Up to £51,848 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Free parking
Quick apply
Area Manager / Contracts Manager - Commercial Cleaning
RAPID CLEAN —Milton Keynes
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Annual leave
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Long Crendon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Management
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
8d
Business Account Manager - Discounters
KP Snacks —Slough
- Full-time
- Hybrid work
- Flexitime
- Employee discount
Quick apply
Milton Keynes, Guest Service, Front of House, Brand Ambassador STARS
Securitas UK —Milton Keynes
- £14 an hour
- Part-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
Visiting Property Manager
ELM Group —St Albans
- £20,592 a year
- Part-time
- Customer service
- Maintenance
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Service Colleague (Food Services)
ASDA —Berkhamsted
- £13.10 an hour
- Weekend availability
- Food service experience
- Communication skills
- Employee assistance programme
- Employee discount
8d
Support Centre L&D - Senior Support Centre L&D Manager
Whitbread —Dunstable
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Human resources
- AI
Quick apply
2d
Customer Account Advisor
Trinity Estates —Hemel Hempstead
- £24,000 - £25,000 a year
- Monday to Friday
- Microsoft Excel
- Negotiation
- Employee discount
- Referral programme
Head of Retention
Higher Ed Partners —St Albans
- £65,000 - £70,000 a year
- Hybrid work
- CRM software
- AI
- Employee discount
- Referral programme
Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
Accounts Assistant - 12 Month FTC
Trinity Estates —Hemel Hempstead
- Monday to Friday
- Employee discount
- Referral programme
Deputy Head of Campus Experience
Oaklands College —Welwyn Garden City
- £34,640 - £37,860 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
14d

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Head of Retention

Higher Ed Partners (UK) LTD -
St Albans

Quick apply

Job details

Permanent | Full-time
£65,000 - £70,000 a year

Benefits

Health & wellbeing programme
Free flu jabs
Company pension
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Social media management
Salesforce
Analysis skills
SEO
B2B
Marketing
Copywriting

Full job description

Head of Retention | £65,000 – £70,000 DOE

Location: Hybrid 3 days on site in either Brighton or St Albans depending on your location

Ready to make an impact? We'd love to hear from you.
To be considered for this opportunity, please submit your CV via the application link below. Only applications submitted through the online application process will be considered.

http://higheredpartners.peoplehr.net/Pages/JobBoard/Opening.aspx?v=950d8754-2fae-43c7-a366-215d08400d92

At Higher Ed Partners (HEP), we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.

This role is ideally suited to experienced leaders from Student Success, Customer Success, Retention, Contact Centre Operations, Customer Experience or Revenue Operations backgrounds. Applicants with a proven track record of leading high-volume retention or lifecycle functions and delivering measurable commercial outcomes are encouraged to apply.

This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.

We’re looking for someone with:

Proven hands-on experience in retention, lifecycle management, or customer success

A strong track record of improving retention and progression through data-led strategies Strong commercial acumen and analytical capability.

Experience leading high-performing teams and cross-functional initiatives.

Expertise in CRM systems, automation, and multi-channel engagement strategies.

Why join HEP?

✨ Salary: £65,000 – £70,000 DOE

✨ 25 days holiday + bank holidays

✨ Company pension

✨ Health & wellbeing programme

✨ Sick pay

✨ Free flu jabs

✨ Employee discounts

✨ Referral programme

✨ On-site parking

At HEP, our values drive everything we do:

Driven. Inclusive. Collaborative.

If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.

Apply now or reach out directly to learn more.

HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

Pay: £65,000.00-£70,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Sick pay

Application question(s):

Will you now or in the future require sponsorship?
Do you have a proven experience leading a retention, customer success, student success or contact centre operation.
Do you have experience owning retention, progression or customer lifecycle KPIs in a high-volume environment?
Do you have experience managing operational budgets, forecasting and resource planning?
Do you have proven ability to improve retention, revenue and customer lifetime value through data-led interventions?
Do you have strong commercial and analytical skills with experience using Salesforce or similar CRM platforms?
Experience leading large volume teams?
Are you able to reliably commute 3 days a week to either St Albans or Brighton sites?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in St Albans AL1 3TF

Quick apply

Refine Your Search

head of customer experience jobs in berkhamsted, hrt

Head of Retention

Early Years Quality Manager

Customer Support Agent

New Homes Sales Consultant

Head of Insights

Senior People & Culture Business Partner - Maternity Cover (12 Months)

Area Manager / Contracts Manager - Commercial Cleaning

Sales Support Specialist – Partner Alliance

Head Of Restart Programme

Business Account Manager - Discounters

Milton Keynes, Guest Service, Front of House, Brand Ambassador STARS

Visiting Property Manager

Manager, Technical Services

Service Colleague (Food Services)

Support Centre L&D - Senior Support Centre L&D Manager

Customer Account Advisor

Head of Retention

Head of Governance & Customer Disruption

Accounts Assistant - 12 Month FTC

Deputy Head of Campus Experience

I want to receive the latest job alerts for head of customer experience in berkhamsted, hrt

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