customer care manager Work, Jobs in berkshire (with Salaries)

Customer Service Manager (CSM)
F CHURCH LTD —Abingdon
- £38,000 - £45,000 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
- Free parking
- Employee discount
Quick apply
9d
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
10d
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
5d
Senior Manager - Customer Vulnerability
Nationwide Building Society —Swindon
- From £75,000 a year
- Full-time
- Presentation skills
- Banking
2d
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Store Manager - BP
Moto —Thatcham
- £36,000 a year
- Full-time
- Restaurant
- Restaurant experience
- Employee discount
- Sick pay
Quick apply
3d
Head of Service & Customer Experience
Chris Lewis Group —Oxford
- Leadership
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
4d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Sudio & Client Relationship Manager
Petra Jewellery —Basingstoke
- £30,000 - £35,000 a year
- Full-time
- Project management
- In-person
- Leadership
- Free parking
Quick apply
13d
Customer Relationship Lead
Majesticare —Haddenham
- £43,000 - £47,000 a year
- Employee discount
Quick apply
6d
Order Manager
Neos Networks —Reading
- Up to £35,000 a year
- Full-time
- Hybrid work
Complaints Team Leader
Castle Trust Bank —Basingstoke
- Full-time
- IT
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Senior Customer Success Manager
eGain —Newbury
- Presentation skills
- AI
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Customer Relations Manager
Hamberley Care Homes —Oxford
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
11d
VodafoneThree - Continuous Improvement Manager
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Management
- IT
Quick apply
3d
Office Manager
GB Hydraulics Ltd —Thatcham
- £24,420.00 - £47,024.62 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
Customer Services Manager
Barco —Bracknell
- Management
- Engineering
- English
5d

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customer care manager jobs near berkshire

Customer Service Manager (CSM)

F CHURCH LTD
Abingdon

Quick apply

Job details

Permanent | Full-time
£38,000 - £45,000 a year
9 days ago

Benefits

Free parking
Casual dress
Employee discount
On-site parking

Qualifications

Customer service
Analysis skills
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Overview

long established plumbing and heating maintenance and install company.

We are seeking a dynamic and experienced Customer Service Manager (CSM) to lead our customer service team. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional customer satisfaction, and fostering a positive team environment.

strong management and communication skills, are essential for this role. The CSM will play a pivotal role in analysing customer feedback, implementing service improvements, and maintaining high standards of service delivery across multiple channels.

Responsibilities

Lead ,grow and maintain our large customer base ensure efficient and professional support is provided to clients.
Develop and implement customer service policies, procedures, and standards aligned with organisational goals.
Analyse customer feedback and data to identify trends, areas for improvement, and opportunities for enhancing the overall customer experience.
Manage escalations effectively, resolving complex issues promptly while maintaining positive relationships with clients
Foster a collaborative team environment that encourages continuous improvement and high performance.
Collaborate with other departments to ensure seamless service delivery and address any operational challenges.
Maintain comprehensive records of customer interactions, complaints, and resolutions to support ongoing analysis and reporting.

Requirements

Proven management or supervisory experience within a customer service environment.
Strong leadership skills with the ability to work under pressure
Excellent communication skills
Strong analysis skills to interpret customer data and feedback effectively.
Exceptional organisational skills with the ability to manage multiple priorities simultaneously.
Demonstrated ability to handle complex situations with professionalism and tact.
Experience in developing strategies that improve customer satisfaction metrics.
Ability to work collaboratively across departments to achieve organisational objectives. This role offers an exciting opportunity for a dedicated professional passionate about delivering outstanding customer service while leading a motivated team towards excellence.

Pay: £38,000.00-£45,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in berkshire

Customer Service Manager (CSM)

Zara Reading Customer Experience Deputy Manager

Call Centre Manager

Senior Manager - Customer Vulnerability

ZARA READING VISUAL/COMMERCIAL MANAGER

Store Manager - BP

Head of Service & Customer Experience

Head of Projects - Reading, UK

Regional Operations Director - Places Leisure

Sudio & Client Relationship Manager

Customer Relationship Lead

Order Manager

Complaints Team Leader

Customer Operational Delivery Manager

Senior Customer Success Manager

Director of Customer Operations and Engagement, EMEA

Customer Relations Manager

VodafoneThree - Continuous Improvement Manager

Office Manager

Customer Services Manager

I want to receive the latest job alerts for customer care manager in berkshire

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