It service delivery manager Work, Jobs in Berkshire (with Salaries)

IT Service Delivery Manager
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Project management
- Mentoring
- IT
- Annual leave
- Employee assistance programme
Quick apply
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
IT Project Manager
University of Oxford —Oxford
- £39,424 - £51,983 a year
- Annual leave
9d
Service Delivery Manager
Ultra Electronics —Maidenhead
- Full-time
- Computer Science
- Customer service
- Engineering
- Flexible schedule
6d
Digital and AI Development Manager
NHS Thames Valley Integrated Care Board —Oxford
- £49,387 - £56,515 a year
- Full-time
4d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
12d
Data and Integrity Reporting Manager
NHS Thames Valley Integrated Care Board —Oxford
- £49,387 - £56,515 a year
- Full-time
4d
Systems Analyst/Programmer
Oxford University Hospitals NHS Foundation Trust —Oxford
- £39,959 - £48,117 a year
- Full-time
- SQL
- IT
3d
Delivery Manager
Elanco —Hook
- Full-time
- SharePoint
- Agile
- Leadership
Programme Manager
Thames Water Utilites —Reading
- £75,000 - £100,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- Bachelor's degree
- Annual leave
2d
Snr Mgr Dig Workplace Foundations
Vodafone —Newbury
- Full-time
- Microsoft Access
- IT
CyberArk Engineer
CGI —Reading
- Full-time
Quick apply
Senior M365 Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
VodafoneThree - Programme Manager - Infra & Decomm
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
9d
Data Quality Assistant
NHS Thames Valley Integrated Care Board —Oxford
- £28,392 - £31,157 a year
- Full-time
- SQL
4d
Product Manager
XPS Pensions Group —Reading
- Full-time
- Computer Science
- Business
- Employee discount
- Referral programme
5d
IT Administrator - 5 Months FTC
The Brain Tumour Charity —Fleet
- £29,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
5d
Application Developer
Thatcham Research —Thatcham
- £50,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Java
- SQL
- Free parking
Project Manager
Punter Southall Group —Reading
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- DevOps
- Gym membership

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IT Service Delivery Manager

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Technical support
Project management
ITIL
Mentoring
Project management methodology
IT
Root cause analysis
Leadership
Communication skills

Full job description

The opportunity

We are looking for an IT Service Delivery Manager to join us on the rewarding journey we’re taking here at Castle Trust Bank. As a fintech challenger bank, we provide specialist property mortgages, retail finance lending and savings accounts to a wide range of customers.

You will be responsible for delivering high-quality IT services across the organisation, managing internal Desktop and Application Support teams and overseeing third‑party IT suppliers. You will ensure services meet agreed SLAs, develop and maintain ITIL‑aligned processes, track performance through KPIs, and drive continuous service improvement.

Key responsibilities include:

Managing major incidents and root cause analysis,
Developing ITSM processes,
Effective management of the IT service desk and core systems teams,
Maintaining Service Improvement Plans, and;
Producing clear service performance metrics for the business.

Working arrangements

This role is offered on a hybrid basis, with a minimum of three days per week in our Basingstoke office and the remainder worked from home. If you prefer to work more days in the office, that’s equally fine.

What we are looking for in you…

Minimum requirements

Proven experience as an IT Service Delivery Manager;
Comprehensive understanding of ITiL (v3 minimum);
Proven leadership experience.

You will have proven experience in an IT Service Delivery Manager role, ideally from a technical background, with a strong understanding of Incident, Problem and Change Management (ITIL v4 Foundation desirable). You will have experience leading and mentoring technical support teams and managing third‑party suppliers, including service budgets.

Strong communication and stakeholder management skills are essential, along with a proactive, organised approach and the ability to manage changing priorities. Experience with project management methodologies is advantageous.

What’s in it for you…

As well as a competitive salary, we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to BHSF RISE EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

it service delivery manager jobs in berkshire

IT Service Delivery Manager

Technical Delivery Manager

Service Delivery Manager

IT Project Manager

Service Delivery Manager

Digital and AI Development Manager

Head of Projects - Reading, UK

Data and Integrity Reporting Manager

Systems Analyst/Programmer

Delivery Manager

Programme Manager

Snr Mgr Dig Workplace Foundations

CyberArk Engineer

Senior M365 Platform Engineer

VodafoneThree - Programme Manager - Infra & Decomm

Data Quality Assistant

Product Manager

IT Administrator - 5 Months FTC

Application Developer

Project Manager

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