Job description
Hours: 22:45 - 07:15 (40 hours per week)
Purpose of the role:
· To be accountable for delivering a fully accurate night audit
· To be an ambassador for the hotel ensuring the highest service standards are consistently delivered throughout the night shift
Duties and Key Responsibilities:
- · To help the night team in providing a warm and personal welcome for all guests arriving at night, contributing to guest satisfaction and providing a high standard of service
- · To create an excellent first and lasting impression for all our guests
- · To anticipate guests needs and to always exceed their expectations
- · To be fully versed with all fire evacuation procedures and operating the fire panel
- · To have an excellent knowledge of all hotel facilities
- · To have an excellent knowledge of all reception procedures
- · To oversee the night audit and cashing up of all outlets
- · To check all billing is correct and take any sales ledger payments in preparation for next morning’s checkouts
- · To deliver a fully accurate night audit
- · To ensure all payments balance prior to night audit
- · To report any issues to the Financial Controller
- · To carry out fire & security walks throughout the night
- · To oversee the preparation and delivery of room service orders
- · To assist other departments according to night business needs
- · To prepare the hotel for the next day’s business by ensuring that all public areas are immaculately presented, clean and set up for the following day
- · To ensure all billing is accurate and all revenue is captured
- Any other duties as reasonably required by the Duty Manager/ Night Manager
Key Requirements Proactive approach / Attention to detail / Demonstrate initiative/ Absolute professionalism at all times / Ability to be self-motivated/ Must be minimum 18 years of age (in order to serve alcohol)
Skills and Experience Previous hotel experience / strong IT skills
Company Benefits:
- 28 days paid holiday per annum, including bank holidays
- Pension scheme
- Career progression through training and development
- Staff car parking
- Free meal whilst on duty in our staff restaurant
- Friends and Family bedroom rate of £85 (including tax and breakfast) at Danesfield House Hotel and Spa
- Discount of 15% on products used in the Spa
- Discount of 50% on treatments taken in the Spa
- Discount of 30% off Food and Drink up to maximum of 4 people (all bookings require prior authorisation)
- Discount of 25% on products in the Gift Shop
Job Types: Full-time, Permanent
Pay: £26,853.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
