Customer support & client services managers Work, Jobs in Betchworth, Sry (with Salaries)

Customer Support Lead
Legl —London
- Hybrid work
- AI
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
14d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Contact Centre Operations Manager
ArvatoConnect —Datchet
- £50,000 a year
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
12d
Customer Services Manager
Global Switch —London
12d
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
VP, Customer Experience & Services
ComplyAdvantage —London
- £225,000 - £290,000 a year
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
13d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
8h
Aftersales Manager
Marco Limited —Edenbridge
- £35,000 - £38,000 a year
- Full-time
- ERP systems
- Analysis skills
- Project management
- Free parking
- Annual leave
Quick apply
1d
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
Quality Control Representative
Flatpay —London
- CRM software
- Customer service
- English
Quick apply
2d
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Fulfilment Team Manager
ESP Utilities Group —Leatherhead
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
6d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
3d
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
4d

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customer support & client services managers jobs near betchworth, sry

Customer Support Lead

Legl
London

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Job details

Qualifications

Full job description

Hi We’re Legl.

Legl is building the operating system for modern legal services.
We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.

Legal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences

We’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.

We Work Best When

AI is the central-operating model: not a tool or a future plan - but assumed in the way we operate.
Decisions live with people: you're trusted to make calls and own them.
Think deeply, execute quickly: speed and rigour, not speed or rigour.

What You’ll Do

As a Support Lead at Legl, you'll:

Deliver frontline volume. In the queues across live chat, phone and email, resolving within SLAs
SLA delivery. Design & run the operation that delivers a minutes first response, hours time-to-close, and market-leading CSAT.
AI delivery. Own containment, deflection and AI resolution rates.
Own the knowledge base. Keep the help centre accurate and current against every product release, with a defined refresh cadence for new features, so it both reduces inbound volume and improves AI resolution.
Lead escalations with composure. When a top-tier customer is blocked and the query has been escalated, you'll be the deescalation point to handle the problem.
Close the product feedback loop. Surface recurring themes and insights to the product team so we reduce tickets per workflow over time, not simply resolve them faster.

This Role Is a Great Fit If…

You've led a support function before and turned ad-hoc firefighting into clear processes, ownership and routing.
You're genuinely metrics-driven - you can look at a declining CSAT line, diagnose why, and credibly commit to SLAs.
You're a player-coach who's happy in the inbox today and helping other members of the team You think deliberately about the human/AI mix and where AI should be deployed and not deployed
You're unflappable under pressure and instinctively protect the experience for accounts when something breaks.

This Role Is Not a Great Fit If…

You want to only respond to tickets and aren't interested in owning processes, routing or the underlying numbers.
You see AI as something for "later" or as a threat, rather than a core lever you'd actively own.
You need a large, settled team and mature tooling to be effective - this starts lean and scrappy, with plenty still to build.
You freeze when a top customer escalates loudly instead of stepping toward the problem.

Apply Now

Refine Your Search

customer support & client services managers jobs in betchworth, sry

Customer Support Lead

Head of Client Services

Client Services Manager

Customer Service Manager

Customer Support Team Lead

Contact Centre Operations Manager

Customer Services Manager

Guest Experience & Welcome Manager

VP, Customer Experience & Services

Customer Success and Support Lead

Operations / Service Director

Aftersales Manager

BPO Senior Manager

VRES Contact Centre Manager

Quality Control Representative

Client Services Manager

Customer Fulfilment Team Manager

Assistant Customer Service Manager

Customer Operations Manager

Global Head of Client Experience

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Hi We’re Legl.

What You’ll Do

This Role Is a Great Fit If…

This Role Is Not a Great Fit If…

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