Retail customer service representative Work, Jobs in Beverley, Ery (with Salaries)

Customer Care Administrator
Sewell Group —Kingston upon Hull
- £25,500 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
9d
Customer Service Advisor
FMG Repair Services —Scunthorpe
- £27,552.36 a year
- Annual leave
- Employee discount
Quick apply
6d
Customer Service Advisor
Wren —Barton-upon-Humber
- £27,308 a year
- CRM software
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
Customer Service Advisor
Vizion Network Limited —Kingston upon Hull
- £26,234 a year
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Customer Service Team Leader
DFDS UK & Ireland —Immingham
- Travel
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Assistant
Shell Co Op Staxton —Scarborough
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Part-Time Retail Sales & Customer Service Assistant
Brians Diy Ltd —Brigg
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- POS
- Store discount
- Employee discount
Quick apply
One Stop - Customer Service Assistant
One Stop —Cleethorpes
- £12.81 an hour
- Part-time
1d
Customer Service Assistant
Atsaal LTD —Grimsby
- £12.71 an hour
- Overtime
- Customer service
- POS
- In-person
- Free parking
Quick apply
1d

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Customer Care Administrator

Sewell Group -
Kingston upon Hull

Quick apply

Job details

Full-time
£25,500 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee discount

Qualifications

Customer service call handling
Driving Licence
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Computer literacy
Administrative support experience
Microsoft Office Suite
VoIP
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills
Facilities maintenance
Planned maintenance
Rota coordination

Full job description

Location: Sewell Group Head Office, Geneva Way, Leads Road, Hull, HU7 0DG

Hours: 37.5 hours per week; Monday to Friday 8:30am – 5:00pm (8am-4.30pm on a rota)

Salary: £25,500-£27,000 FTE

Bonus: Up to 20% of annual salary per year, measurement based on personal and company performance

Role Overview

Reporting to the Customer Care Team Manager, the Customer Care Administrator will be part of the Customer Care Team at Sewell Facilities Management. The role is responsible for coordinating and managing reactive and planned maintenance tasks within our CAFM system, ensuring customers receive clear, timely updates on all maintenance activities across a diverse portfolio.

The team supports contracts in both the private and public sectors, including health, education and commercial facilities, spanning Yorkshire, Lincolnshire and the Northeast. A key focus of the role is supporting our customers and the wider Facilities Management team to ensure a seamless, high‑quality service experience.

The Customer Care Administrator will also provide general administrative support across the team, contributing to smooth and efficient day‑to‑day operations

To learn more about Sewell Group and Sewell Facilities Management, please follow the link below:

Home - Sewell Group (sewell-group.co.uk)

Facilities Management experts - Sewell FM (sewell-facilitiesmanagement.co.uk)

Key Responsibilities

Answer incoming customer calls to the Customer Care Team
Log new tasks and service requests accurately within the CAFM system
Respond promptly to urgent tasks, ensuring they are communicated to the appropriate teams
Process all web requests and emails from internal and external customers
Provide regular, proactive updates to clients and the wider FM team regarding ongoing tasks
Manage and coordinate reactive and planned works, liaising with our clients, the wider FM team and subcontractors as required
Monitor the completion of works, ensuring all relevant documentation is collated and uploaded to CAFM
Support asset management administration, including maintaining accurate records
Produce internal and external client reports
Ensure all reactive and project tasks are invoice‑ready and process them accordingly
Manage holiday records including arranging cover for the Mobile Maintenance Team
Develop and maintain technician on-call rotas and manage the VOIP telephone system to ensure call routing accurately reflects the current on-call technician.
Provide diary management support for the Maintenance Team
Deliver general administrative support to the wider Facilities Team as required
Provide holiday and sickness cover for the Customer Care Team.

Requirements

As well as exhibiting our company behaviours of being Positive, Professional, Customer Focused, a Team Player and Doing the Right Thing, the successful candidates will have the following:

Essential:

Previous experience working in a customer service role
Previous experience working within an administrative environment
A strong belief in delivering great customer service
A passion for working with people
An excellent telephone manner
A positive, approachable and professional attitude, appearance and demeanour
The ability to work within a fast-paced customer led environment, and manage regular interruptions smoothly
Excellent organisational and communication skills
Be computer literate (Microsoft Office)
Have the ability of work both as a team member, and alone in a busy working environment
Possess a positive approach to learning, development and progression
Have a flexible attitude towards hours worked and the interest in supporting the wider team during holiday and sickness periods

Desirable:

Previous experience working within a maintenance, construction or FM business
Previous experience working with key performance indicators (KPIs)
Experience working on bespoke computer systems
Full Driving Licence, valid in the UK

Sewell Group is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.

As a committed safe employer, an enhanced DBS (criminal record) check will be carried out for the successful candidate of this role.

Benefits

Competitive pay
Annual Bonus opportunity

25 days holiday (plus bank Holidays), rising with length of service to 30 days
Being a Co-Owner of Sewell Estates, learn more here: Employee Ownership - Sewell Group (sewell-group.co.uk)
Auto Enrolment pension
Staff discounts
High Street & Retail discount schemes
Bike 2 Work Scheme
Technology Scheme
Paid Parental Leave and Sickness Absence schemes

Click here to take a look at our flexible reward and benefits offer!

Quick apply

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retail customer service representative jobs in beverley, ery

Customer Care Administrator

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Team Leader

Customer Service Assistant

Part-Time Retail Sales & Customer Service Assistant

One Stop - Customer Service Assistant

Customer Service Assistant

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