THE ROLE: Legal Account Manager
LOCATION: Grimsby
SALARY: Starting at £27,000.00 dependent on experience + benefits.
HOURS: 37.5 hours per week Monday – Friday
About Advantage Finance
Advantage Finance is one of the UK's leading providers of specialist motor finance. From our HQ in Grimsby, we’re proud to employ around 214 people who have been putting conversation before credit scores since 1999, helping all sorts of people get moving by listening to their stories and understanding their lives.
Our Core Values
Our business has always been about people, believing in our valued employees, and is built on our core values TRUST.
Teamwork – We work closely together to provide the best possible service.
Respect – We treat each other with total respect, and we treat our customers with equal respect.
Understanding – Understanding our customers, and each other, as human. Understanding our business and our responsibilities.
Supportive – We support each other, and we provide the best support to our customers.
Truthful – We are true to ourselves and true to each other. Honesty and integrity runs through everything that we do.
The Role
We are looking for a proactive, detail orientated and effective communicator to join our legal team. In this role, you’ll be required to draft court applications, communicate with and support customers to ensure positive outcomes through good communication and problem-solving.
Key Responsibilities:
- Issuing claims against dealerships or third parties who have outstanding sums due to us or who have our vehicle and progressing any defended claims in this regard
- Dealing with complex defended court claims from customers (collating evidence, drafting witness statements, preparing files for hearing)
- Handling court claims against the company (collating evidence, drafting witness statements, preparing files for hearing)
- Attending court hearings on behalf of the business
- Instructing and liaising with agents who attend hearings on our behalf
- Supporting customers in a professional and empathetic way, always aiming for excellent service and fair outcomes
- Managing vulnerable customer accounts, including handling sensitive conversations and identifying when pre-care or support pathways are appropriate (such as TEXAS protocol or carer support)
- Reviewing departmental emails and responding
- Investigating accounts to ensure customer information is accurate and up to date, including reviewing applications and carrying out employment checks
- Handling incoming departmental post
- Drafting court applications (N1, AOE, ROG, CO)
Person Specification
Essential:
Previous telephone or customer facing experience
Excellent telephone and written communication skills
Good IT Skills (Microsoft Word, Outlook, Excel & Adobe Acrobat PDF)
Team focused but self-motivated
High level of attention to detail
Problem solving attitude
Desirable:
Previous experience working within an office or regulated financial services environment.
The Benefits
Enhanced Holiday Leave
Bonus scheme
Sick Pay
Company pension (with the option to salary sacrifice)
Cycle to work scheme
Life insurance
On-site parking
Private medical insurance
Employee assistance programme
Company events & awards
Training & development
Inclusion and Diversity
We are committed to equality, diversity and inclusion. We are an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, sex, religion, sexual orientation, disability or any other protected characteristic. Our aim is to celebrate differences and encourage everyone to join us and be themselves at work.
Contact information:
For any informal discussion or for any further information please contact HR - 01472 239701 [email protected].
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Application question(s):
- Do you have telephone/customer facing experience?
- Do you have experience in a financial services regulated environment?
Work authorisation:
- United Kingdom (required)
Work Location: In person
