Band 4 (AFC) - £27,485 to £30,162 (2025/2026) Dependent on Experience
Speciality: Clinical Services, Head office
Hours: 37.5 / week (Flexible across services - cover between 8am – 6pm)
Employment Type: Permanent
Accountable to: Operations Manager Responsible to: Director of Operations
Responsible
for: Administration Support for Clinical Services
Location: On-site working - office location and various sites across Bexley
1.1 Job Summary
Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 20 Bexley Practices / 4 PCNs, Erith Hospital and Queen Mary’s Urgent Treatment Centre who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 260,000 patients.
The Assistant Coordinator will provide support, deputise, work alongside and report to the Operations Manager to ensure that the Clinical Services Operational area is seamless on matters including but not limited to:
Coordinating current and new services including rota management, stock ordering, liaising with patients, booking appointments, checking monthly timesheets/invoices and expenses. Carrying out patient feedback for all services alongside general Administrative duties.
This role requires a flexible, organised and experienced Coordinator, with excellent communications skills, who is IT literate and who works to a proficient level in excel.
Organisational Values / Objectives
The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.
Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
1.2 Key Working Relationships
Key relationships include but are not limited to:
Internal Relationships
Operations Manager
Clinical Services Operational Team (including Coordinator, Administration and Director of Operations)
BHNC Staff
Bexley Practice Managers and GPs
NHS commissioners
1.3 Key Responsibilities
General Administration · To work under the direction of Operations Manager to provide a highly professional, comprehensive administration support to Clinical Services. · To develop and enhance current reports / systems and processes. · Attributes of the successful candidate will include high levels of professionalism, discretion and confidentiality, calmness under pressure and a friendly approachable style. · They will be highly literate, with exceptional attention to detail, and will be able to effectively prioritise numerous tasks and work under pressure to achieve tight deadlines · Provide support to Operations Manager and Director of Operations · Attending meetings as required taking notes and actions. · Rota management, ensuring efficient coordination of appointments and managing calendars for various services · Publishing rotas and responding to requests from clinicians applying for work sessions. · Answering telephones and booking, rebooking, and cancelling patient appointments · Developing bespoke clinical templates and providing direction to practices · Understand the importance of providing excellent service to patients, addressing enquiries and concerns professionally, including call-handling skills · Enhance collaboration with healthcare professionals, administrators, and support staff to ensure smooth operations. · To support the wider team in day to day running of clinical services. · Accepting requests for work sessions via our platform Teamnet. · Responding to emails / enquiries from clinicians and patients
· To support service mobilisation plans as required for delivery of new services. · To liaise with the Director of Operations re services during the Operations Managers absence · To provide administrative support to the Operations manager · Provide support to wider administration team during times of high demand, this could be for back office or patient facing reception cover · Inbox management of specific service folders. · Dealing with enquiries face to face, via telephone, and email (internal and external). · Gathering information for the production of reports and presentations as required. · To support the start-up of new short-term projects when needed. · To support with multiple projects as required. · On occasion you may be required to deliver stock to EA sites in preparation for clinics, from the stock held at the office. · Ensure team are aware of any stock orders that need to be placed in a timely manner for future clinics.
Personal/
Professional
Development · Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development · Participate in any training programme implemented by the management team · Effectively manage own time, workload and resources · Assess own performance and development and take accountability for own actions, either directly or under supervision. · Maintain confidentiality at all times. · Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisation’s values and levels of expected professionalism at all times. · Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary. · Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure. · To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. · Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team. · Work within BHNC policies and procedures.
General · To review current ways of working to reduce / eliminate repetition. · Maintain confidentiality at all times. · Represent the organisation positively and professionally, behaving as an ambassador for the PCN by displaying the organisation’s values and levels of expected professionalism at all times. · Take responsibility for supporting own development learning and performance.
· Work within BHNC policies and procedures. · To work flexibly in line with business need. · This list is not exhaustive, and additional tasks may be required.
Pay: £27,485.00-£30,162.00 per year
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
