Director of customer service Work, Jobs in Bicester, Oxf (with Salaries)

Director - TISSL
ClearCourse —Milton Keynes
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Hotel
- Employee discount
Quick apply
Head of Marketing & Customer Growth
Wed2B UK and ROI —Milton Keynes
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Marketing
Quick apply
10d
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Head of Spa - Soho Farmhouse
Soho House & Co. —Bicester
- Hospitality
- Merchandising
- Leadership
- Employee discount
Quick apply
Head of F&B Strategy
TravelodgeHotels —Thame
- Up to £120,000 a year
- Hybrid work
- Bar
- Employee discount
Quick apply
Head of Hospitality Operations - Fixed Term Contract
Silverstone —Silverstone
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Sales
- Presentation skills
- Continuous improvement
- Employee assistance programme
- Employee discount
4d

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Director - TISSL

ClearCourse -
Milton Keynes

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Hospitality
Salesforce
Presentation skills
B2B
HubSpot
SaaS
Leadership

Full job description

Director - TISSLClarCourse | Milton Keynes | Hybrid

TISSL, ClearCourse Hospitality’s premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation.

To be considered for this role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed.

Key accountabilities:

Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin-level venues
Drive ClearAccept payment attach on every new deal, treating embedded payments as a commercial priority
Oversee Account Management to deliver NRR growth, proactive retention, and structured churn prevention across the TISSL estate
Own customer satisfaction performance, establishing feedback loops between customer-facing teams and Product to embed the voice of the customer into roadmap decisions
Define and evolve TISSL's go-to-market strategy, representing the business in group-level commercial and product forums
Lead team structure, performance, and development across BDM, Account Management, Product Management, and Implementation
Deliver accurate reporting across six KPIs to the MD and group leadership, with clear commercial narrative

Requirements

Required experience:

Proven leadership of a B2B SaaS or technology business unit, with P&L or revenue ownership across growth and retention metrics
Direct, hands-on experience with restaurant or hospitality POS systems. Candidates without this will not progress
Track record of leading mixed commercial teams spanning sales, account management, and operations
CRM-driven pipeline management and forecast discipline, using Pipedrive, Salesforce, HubSpot, or equivalent
Experience selling into or managing relationships with premium restaurant groups, hotel F&B, or branded hospitality venues
Comfortable using AI tools in day-to-day workflows and identifying where they add genuine output across sales and customer operations

Desired:

PE-backed or high-growth environment where ARR, NRR, and EBITDA are the operating language
Embedded payments or integrated card processing exposure
Working knowledge of Lightspeed, Toast, or equivalent competitive platforms

What We're Looking For:

Equally comfortable in a customer conversation and presenting to senior leadership
High ownership, data-led, and able to drive a commercial agenda without waiting for direction
Effective in a fast-moving, acquisition-driven business where priorities shift

Benefits

Benefits:

Competitive salary + bonus
25 days holiday + your birthday off
Private medical insurance (Bupa) & health cash plan
Life assurance & income protection
Enhanced parental leave & family wellbeing support
Perkbox discounts & perks
Generous pension contributions
Hybrid working model

If this sounds like your next move, apply now or send your CV and a brief note on your POS experience directly to [email protected]

Quick apply

Refine Your Search

director of customer service jobs in bicester, oxf

Director - TISSL

Head of Marketing & Customer Growth

Director of Customer Operations and Engagement, EMEA

Head of Spa - Soho Farmhouse

Head of F&B Strategy

Head of Hospitality Operations - Fixed Term Contract

Head of Professional Services

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