Service desk analyst Work, Jobs in Bicester, Oxf (with Salaries)

Service Desk Analyst
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Customer service
- Analysis skills
- University
- Annual leave
13d
Junior Enterprise Applications Support Analyst
Synergy Flavors —High Wycombe
- Full-time
- Computer Science
- IT
- Communication skills
10d
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance

More jobs to discover

Find similar jobs that you might be interested in.

Junior Enterprise Applications Support Analyst
Synergy Flavors —High Wycombe
You will be the first point of contact for users across our global customer and product platforms - troubleshooting issues, managing user access, and making…
10d
Senior IT Business Analyst
Kohler —Quedgeley
As a Senior Business Analyst, you'll be instrumental in driving business change, partnering with stakeholders to identify opportunities, define requirements,…
5d

I want to receive the latest job alerts for service desk analyst in bicester, oxf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk analyst jobs near bicester, oxf

Service Desk Analyst

University of Oxford -
Oxford

Apply Now

Job details

Fixed term contract
£32,108 - £37,338 a year
13 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension

Qualifications

Operating systems
Customer service
Analysis skills
Mac OS
Customer support
Communication skills

Full job description

An exciting opportunity has arisen for a Service Desk Analyst to join us on a 6-month fixed term basis

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

38 days of annual leave to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.

One of the most generous maternity and adoption leave schemes in UK higher education, offering up to 26 weeks of full-pay leave, followed by additional statutory and unpaid leave options.

A commitment to hybrid and flexible working to suit your lifestyle.

An excellent contributory pension scheme.

Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.

Access to a vibrant community through our social, cultural, and sports clubs.

Responsibilities

Customer Advocacy: Act as customer champions by serving as role models for exceptional customer service, driving issues to resolution, and managing requests and exceptions promptly. Set clear customer expectations by building trust, gaining confidence, and fostering rapport.

Team Contribution: Make positive contributions to the team through active participation in meetings, demonstrating initiative, completing assigned tasks, and sharing ideas for improvement.

Customer Satisfaction: Maintain and enhance customer satisfaction throughout service desk interactions by acting respectfully, courteously, and positively at all times.

Collaboration and Development: Work collaboratively with colleagues to deliver and continually improve services while maintaining up-to-date knowledge and skills.

Customer Support: Provide accurate advice and support to customers via telephone or online, ensuring all interactions are thoroughly documented for future reference. Investigate IT issues, resolve incidents, and address complex questions in audience-appropriate language by researching and interpreting procedures.

Process Adherence and Improvement: Follow service desk processes and procedures, proactively

identifying inconsistencies or opportunities for improvement.

Knowledge Sharing: Contribute to user-facing and technical knowledge articles, meeting departmental expectations for clarity and utility.

Adaptability and Compliance: Stay informed about service changes and adhere to IT services protocols in a dynamic environment. Remain familiar with key ITSM practices, university standards, and regulations, escalating any infringements per organisational guidelines.

Selection criteria

Essential selection criteria

1. Technical Proficiency

a. Knowledge of operating systems (e.g., Windows, macOS) and common software applications.

b. Strong aptitude for quickly mastering new technologies

2. Customer Service Skills

a. Proven ability to provide exceptional customer service in a professional manner.

b. Skilled at building rapport and resolving complex issues for customers with diverse technical

expertise.

3. Problem-Solving Abilities

a. Strong analytical skills to diagnose and resolve complex issues effectively.

b. Ability to prioritise and manage multiple tasks in a fast-paced environment.

4. Communication

a. Clear and concise written and verbal communication, including documenting issues and solutions.

b. Ability to explain technical concepts in layman’s terms.

For full selection criteria please see attached job description

Application Process

To apply, please upload:

A covering letter/supporting statement

Your CV

The details of two referees

The closing date for applications is 12 noon on 06/07/2026

Interviews will take place on and will be held face to face from the w/c 13th of July

Apply Now

Refine Your Search

service desk analyst jobs in bicester, oxf

Service Desk Analyst

Junior Enterprise Applications Support Analyst

Application Support Analyst

More jobs to discover

I want to receive the latest job alerts for service desk analyst in bicester, oxf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected