We are seeking a new care coordinator to work alongside our existing office team.
The key function of a co-ordinator is to ensure that the company’s domiciliary service users have complete up to date care plans in place which are documented on the People Planner App, that the care they are receiving in suited to their needs and compliant with the requirements from the funding provider.
Under the supervision of Collinswood Care Limited’s Registered Manager/Directors assist in the safe and efficient delivery of personal, practical & social care to Collingswood Care Limited ‘s service users.
To always adhere to Collingswood Care Limited company policies & procedures.
To always adhere to the code of conduct for social care workers as published by the General Social Care Council – a copy of this document can be found online.
DUTIES & RESPONSIBILITES
· The Co-ordinator MUST visit a new service user in their home to complete an assessment within 72 hours, they MUST leave the company black folder complete with correct documentation.
· The Co-ordinator MUST then re visit the service user within SEVEN days to update the black folder with the care plan any further relevant paperwork, they must also check all is well with the client. Discuss and make any adjustments to care as required.
· The Co-ordinator must review all new clients after SIX WEEKS
· The Co-ordinator will need to complete the Quality Assurance review after SIX MONTHS.
· The Co-ordinator will then be expected to review each service user on a YEARLY basis.
· The Co-ordinator will be expected to assess any changes to the care plan as required.
· The Co-ordinator will ensure the care plan meets the service users’ needs at all times.
· The Co-ordinator will ensure that the service user is able to receive & re order all medication or medical supplies, medication & supplies are clearly documented & stored correctly. It is not always the responsibility of the client or their family to do this.
· The Co-ordinator must within SEVEN days of a hospital discharge review the service user care plan for any adjustments. This can be done in person or over the telephone. A review of a safe hospital discharge is also required.
· The Co-ordinator is expected to ensure all referrals are sent online to leading professionals, and that they are followed up.
· The Co-ordinator must be able to drive and have access to a vehicle.
· The Co-ordinator will ensure any concerns raised regarding the safety & wellbeing of the service user are reported correctly & fully investigated.
· The Co-ordinator will ensure that any significant changes to a service users health and emotional condition are reported correctly and are dealt with without delay.
· Ther Co-ordinator is expected to work the hours as set out in their contract which will include on call coverage over evenings & weekends.
· The Co-ordinator is expected to assist and support the roster as required.
· The Co-ordinator is expected to keep in touch with social workers, local council, district nurses & all other service professionals involved with a service user.
· The Co-ordinator will maintain contact with family members of a service user if it is the service users wishes to do so. Service user confidentiality must be maintained at all times.
· The Co-ordinator is expected to provide care for a service user when required to do so.
· The Co-ordinator is expected to respond to all communication & emails in a timely manner.
· The Co-ordinator is expected to arrange and attend meetings including MDM service user meetings.
· The Co -ordinator is expected to always maintain professional boundaries.
· The Co-ordinator is expected to attend all probation; supervisory & disciplinary meetings are required.
· The Co-ordinator is expected to always follow CQC guidelines and provide a weekly KPI as requested.
KEY PERSONAL RESPONSIBILITES
To carry out duties at all times in a manner consistent with the code of conduct issued by the General Social Care Council and which specifically protects and promotes the independence, dignity and respect of the service user.
Protecting the confidentiality of all information relating to care staff and service user, or service users’ family and not divulging such information to anyone who is not authorised to receive it.
Carry out duties at all times in a manner which has appropriate regard to the health, safety & welfare of both themselves & others & service users, report to Collingswood Care Limited’s manager any equipment that is, or is thought to be, not in good working order.
To be able to attend clients home addresses to undertake reviews.
To be able to work office based 8am to 5pm Monday to Friday with 30 minutes unpaid lunch break – some flexibility is accepted.
To be able to undertake on a rota basis on call cover from 5pm to 11pm weekdays and 6am to 11pm Saturday &/or Sunday depending on the rota.
To ensure that they maintain good record keeping and accurate information updated in a timely manner.
To ensure at all times their own personal appearance and hygiene is kept to the expected standard as detailed in Collingswood Care limited Policy’s.
Working with and communicating information about the condition (or change in conditions) and welfare of service users to carers, other agencies and professionals, such as district nurses, GP’s involved in the care process on a need to know basis, in a responsible, timely and appropriate manner.
Always respecting the beliefs and dignity of all staff the service user’s and their relatives.
Being conversant with all of Collingswood Care limited policies.
To always ensure their own safety while working in the office, within a service users home and at home.
Reporting any complaints, accidents, problems or occurrences to manager in the office.
Participating in all ongoing staff training.
Keeping Collingswood care limited informed at all times of any changes in circumstances which may impact on their employment, including any new offences (including motoring offences) for which they may have been cautioned, reprimanded or convicted.
Communication: Demonstrates good interpersonal skills with all whom they interact. All communications, verbal and written, should demonstrate a commitment to customer service and excellence. Effectively sends, receives, and responds to requests while maintaining a high level of confidentiality.
Customer Service: Demonstrates a commitment to courteous, sincere, and sensitive customer service. Presents a positive and caring attitude in all interactions. Is patient, tolerant, accepts diversity and presents a positive image of themselves in all personal and telephone interactions.
Quality Improvement: Demonstrates a commitment to quality and excellence.
Job Types: Full-time, Permanent
Pay: £13.84 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
