Civil Enforcement Officer
Temporary Contract
Job Details
Thurrock Council
Service Area: Corporate Services / Investigation Enforcement and Community Safety / Parking Decriminalisation
Hours: 37 hours per week
Start Date: 13 July 2026
Duration: 52 weeks
Number of Roles: 2
Location
Work Base:
Civic Offices
New Road
Grays
Essex
RM17 6SL
Pay
PAY Rate: £17.38 per hour
Job Overview
Thurrock Council is seeking 2 Civil Enforcement Officers to support the Parking Decriminalisation service.
The role will involve carrying out parking enforcement duties, working in a public-facing environment, patrolling assigned areas, identifying parking contraventions, issuing Penalty Charge Notices where appropriate and supporting the Council’s enforcement and community protection function.
This role requires strong customer service skills, confidence working outdoors, good judgement, the ability to deal with members of the public professionally and the ability to follow parking enforcement procedures accurately.
Important – Please Read Carefully
This is a public-facing Civil Enforcement Officer / Parking Enforcement role.
Candidates must be comfortable working outdoors, patrolling on foot, dealing with the public, following enforcement procedures and handling potentially challenging conversations professionally.
Previous civil enforcement, parking enforcement, traffic enforcement, security, compliance, community safety or public-facing enforcement experience would be highly desirable.
Candidates must be able to attend an in-person interview at Civic Offices, New Road, Grays, RM17 6SL.
Key Responsibilities
- Carry out Civil Enforcement Officer duties within the Parking Decriminalisation service
- Patrol assigned streets, car parks and other parking areas
- Identify parking contraventions in line with Council policy and legislation
- Issue Penalty Charge Notices where appropriate
- Record evidence accurately and professionally
- Use handheld devices or enforcement systems where required
- Provide information and advice to members of the public
- Deal with public enquiries in a calm and professional manner
- Handle difficult or challenging conversations appropriately
- Work outdoors in different weather conditions
- Follow Council policies, procedures and enforcement guidance
- Maintain accurate records of enforcement activity
- Support the Council’s wider enforcement and community protection objectives
- Work safely and professionally while representing the Council
- Escalate issues, incidents or concerns to supervisors where required
- Maintain confidentiality and comply with data protection requirements
Essential Experience & Skills
- Experience in a public-facing customer service, enforcement, security, compliance or similar role
- Ability to deal professionally with members of the public
- Strong communication skills
- Ability to remain calm in difficult or confrontational situations
- Good attention to detail
- Ability to follow procedures accurately
- Ability to record information clearly and correctly
- Confidence working outdoors and patrolling on foot
- Ability to work independently
- Good judgement and decision-making skills
- Reliable and punctual approach
- Ability to use handheld devices, mobile technology or basic IT systems
- Understanding of confidentiality and data protection requirements
- Commitment to professional conduct and customer care
- Eligibility to work in the UK
Desirable
- Previous Civil Enforcement Officer experience
- Previous parking enforcement experience
- Experience issuing Penalty Charge Notices
- Knowledge of parking legislation or decriminalised parking enforcement
- Data Protection Level 1 training
- Previous local authority experience
- Experience working in community safety, traffic enforcement or on-street compliance
- Experience using handheld enforcement devices
Additional Information
Interviews will take place in person at:
Civic Offices
New Road
Grays
RM17 6SL
There will be one interview based around experience of the role and job-related questions.
Interviews will be conducted by Operational On Street Supervisors.
Candidate submission deadline is 07 July 2026.
Disclaimer
On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role.
I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto.
OR100735
Pay: £17.38 per hour
Application question(s):
- Do you have previous experience working as a Civil Enforcement Officer, Parking Enforcement Officer, traffic enforcement officer, security officer, compliance officer or in another public-facing enforcement role?
- Are you comfortable patrolling outdoors on foot, working in all weather conditions and dealing directly with members of the public throughout the day?
- Have you issued Penalty Charge Notices, recorded enforcement evidence, used handheld devices or followed formal enforcement procedures before?
- Can you remain calm, professional and assertive when dealing with challenging, confrontational or unhappy members of the public?
- Can you attend an in-person interview at Civic Offices, New Road, Grays, RM17 6SL and work from the Thurrock area for the full 52-week assignment?
Work Location: In person
