Technical support engineer Work, Jobs in Bicknacre, Ess (with Salaries)

Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
4d
Technical Support Engineer for Cybersecurity Startup
RoboShadow —Brentwood
- £26,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Travel
- IT
Quick apply
1d
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Technical Helpdesk Engineer
MSX International —Colchester
- Full-time
- Remote
- Customer service
- Computer literacy
- Project management
- Annual leave
- Employee discount
Quick apply
2nd Line Helpdesk Engineer - Basildon
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
2d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows

Discover related jobs

Based on your search for technical support engineer jobs.

IT Specialist
Saxton 4x4 —Chelmsford
Review, analyse, develop, and implement system change in a timely manner. Develop and maintain local networks, ensuring security and privacy of networks is set…
Up to £35,000 a year
Quick apply
Product Compliance Specialist
CARECO UK LTD —Braintree
Maintain, update and manage compliance-related documentation for all products, in particular the technical files for medical device products.
£40,000 a year
Quick apply

I want to receive the latest job alerts for technical support engineer in bicknacre, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near bicknacre, ess

Technical Support Engineer

Microtill Ltd
Chelmsford

Quick apply

Job details

Full-time
From £22,000 a year
4 days ago

Benefits

Free parking
Casual dress
Discounted or free food
Company pension
On-site parking

Qualifications

Software troubleshooting
Customer service
Computer networking
IT
Communication skills

Full job description

Microtill is looking for a Telephone Support Technician to join our support team.

This is an entry-level role suited to someone with a good telephone manner, strong common sense, and an interest in IT, EPOS, or technical support. Full training will be provided, but you must be confident speaking to customers, asking the right questions, and working through problems logically.

You will be the first point of contact for customers who need help with their EPOS system, tills, printers, card terminals, software, or general technical issues. The role is office-based and involves handling incoming support calls, logging issues, diagnosing faults, and escalating more complex problems to senior technicians where needed.

Key responsibilities:

- Answer incoming support calls in a professional and helpful manner

- Log customer issues accurately via our ticketing system

- Troubleshoot basic EPOS, hardware, software, and connectivity issues

- Talk customers through simple fixes over the phone

- Use remote access tools where required

- Escalate more complex issues to senior support staff or engineers

- Keep customers updated and manage expectations clearly

- Follow internal processes and support procedures

- Maintain a calm, patient approach, even when customers are under pressure

What we are looking for:

- Good telephone manner

- Clear communication skills

- Basic IT knowledge or a genuine interest in technology

- Ability to follow instructions and processes

- Good problem-solving skills

- Reliable, punctual, and willing to learn

- Comfortable working in a busy support environment

- Previous customer service or help-desk experience would be useful, but is not essential

Training provided

We will provide training on our EPOS software, support systems, troubleshooting process, and common customer issues. You do not need to know EPOS before starting, but you do need to be switched on, organised, and willing to learn.

About Microtill

Microtill provides EPOS and payment solutions to businesses across the UK. Our support team plays a key role in keeping our customers trading, so we need people who take ownership, stay calm under pressure, and care about getting the job done properly.

How to apply

Please send your CV and a short note explaining why you are interested in the role.

Pay: From £22,000.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in bicknacre, ess

Technical Support Engineer

Technical Support Engineer for Cybersecurity Startup

Technical Support Engineer II, Triage & Discovery

Technical Helpdesk Engineer

2nd Line Helpdesk Engineer - Basildon

1st Line Helpdesk Engineer - Basildon

Discover related jobs

I want to receive the latest job alerts for technical support engineer in bicknacre, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected