Internal Change Communications Adviser
£51000 per annum
Bedford
10-month FTC
Hybrid Working
Join us at the Money and Pensions Service (MaPS) as an Internal Change Communications Adviser. This role offers you the chance to make a significant impact by shaping and delivering clear, engaging communications that help colleagues understand, embrace, and navigate organisational change. You’ll play a key role in ensuring that change initiatives are communicated effectively, fostering transparency, trust, and alignment across the organisation.
You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
Role Overview
The Internal Change Communications Adviser will report directly to Head of Corporate Affairs. In this role, you will be responsible for:
Key Responsibilities:
- Internal Change Communications Development and Delivery
Drive the creation and delivery of clear, engaging communications that support organisational change initiatives.
- Content Creation and Storytelling
Collaborate across the organisation to proactively source, craft, and edit compelling content and stories that illustrate the organisation’s change journey, reinforce our vision and purpose, and spotlight staff contributions to key change programmes.
- Expert Guidance
Provide advice to colleagues on developing accessible and inclusive content that fosters a sense of community, shared purpose, and clearly articulates organisational values during periods of transition.
- Project Leadership
Lead and deliver projects aimed at enhancing internal communications by engaging diverse stakeholders and ensuring processes are in place to create up-to-date, relevant content that supports change initiatives.
- Cross-Team Collaboration
Partner with teams across the organisation, including People and Culture and Technology and Change, to strengthen two-way communications and collaboration, particularly supporting staff engagement and feedback in a hybrid working environment during change.
- Multi-Channel Communication
Create targeted content for internal audiences across multiple channels—including the intranet, virtual briefings, in-person events, leadership cascades, and the weekly e-bulletin—that explains change initiatives and highlights progress and impact.
- Monitoring and Evaluation
Monitor and evaluate the effectiveness of change-related communications by collecting feedback and impact data, using insights to continuously improve messaging and channel strategy
You will need to demonstrate the following skills and experience.
To excel in this role, you will need to demonstrate:
- Proven track record in internal change communications or a closely related role, with demonstrable experience in supporting organisational transformation initiatives.
- Outstanding written and verbal communication skills, with the ability to create high-quality, accessible content tailored for a variety of internal channels—including the intranet, internal newsletters, presentations, blogs, and event briefings—that clearly explain change programmes and their impacts.
- Experience in planning, organising, and delivering internal events and communications activities that drive engagement and understanding of change in a hybrid working environment.
- Strong ability to build and nurture collaborative relationships across teams to ensure the successful delivery of change-related communications and to foster a sense of shared purpose and community during periods of transition.
- In-depth understanding of a range of internal engagement and communication channels, with insight into the strengths and limitations of each in the context of communicating organisational change.
- Solid grasp of internal engagement and change communication theory and best practice, with experience in applying these principles to support staff through change and to reinforce organisational values.
Desirable:
- Video editing and design experience
About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- Caring
We care about our colleagues and the people whose lives we are here to transform.
- Connecting
We will transform lives through our ability to make positive connections.
- Transforming
We are committed to transforming lives and making a positive societal impact.
Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”
Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.
What We Offer
- Generous Annual Leave – 30 days plus Bank Holidays
- Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan for season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye tests & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [email protected]. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01180
Close Date: 01/07/26
