We are looking for a Sales Resources Coordinator to join our ACTIVA team in Milton Keynes to take responsibility for the management of outsourcing and implementation arrangements.
We offer:
- 33 days’ annual leave
- Flexible leave
- Generous employee discounts
- Private healthcare
- Workplace pension
- …and much more
Hours
Full time: Monday – Friday 8.30am – 5pm
About the role
The position of Sales Resources Coordinator is a key appointment and involves successfully implementing any new customer account, meeting timelines and budgetary requirements, coordinating and prioritising project tasks, maintaining project plans, establishing process, and communicating status to clients, project sponsors and senior management. Ultimately, it is to ensure each client’s account is established and implemented within contractual framework.
The ideal candidate for this role will be an individual who has experience of project management and who can professionally communicate effectively – both verbally and in writing. They must have the confidence to work closely with directors, senior managers and team members of clients, supply partners and the Activa team in a sensitive and consultative manner.
Day-to-day duties
- Provide support to the Sales team to meet the objectives.
- Gather and verify the integrity of all required implementation data from clients.
- Raise contractual documentation to match any requirement.
- Follow the robust internal processes and procedures to enable us to meet and exceed the client’s requirements.
- Adhering to disciplined updates on a systematic basis to ensure robust audit trail.
- Establish relevant and realistic key performance indicators (KPIs) where specifically required in conjunction with the Sales team.
- Ensure that the mechanisms to generate management reports for agreed KPIs are put in place and that these are systematically produced, monitored, and delivered, with any performance shortfalls being promptly and effectively addressed.
- Work with the Sales team to develop and continually enhance the policies, systems and procedures necessary to effectively plan, monitor and record the implementation process and the day-to-day running of an outsourced account.
- Liaise with staff in all departments to ensure that all necessary implementation action requirements are advised in good time together with respective completion timelines.
- Liaise with all third-party service providers to ensure that all necessary implementation action requirements are advised in good time together with respective completion timelines.
- Track progress of implementation action requirements and ensure that all timeline commitments are met. Report to management any delays promptly and efficiently and escalate any concerns that may jeopardise our service levels and targets.
- Identify opportunities for the continual enhancement of the outsource/implementation and account review process experience for our customers and collaborate with the relevant members of the management team to bring about the necessary change.
- Daily appreciation of marketing and resolution activities and assisting when required.
Essential skills
- IT literate, with recent and comprehensive experience of Excel and Word, along with the drive and ability to learn new product platform and software features
- The desire to undertake continuous professional development
- An enthusiastic team player with the ability to work independently
- A credible ambassador for the business
- Dedicated with a calm, balanced style
- Positive, enthusiastic, energetic, and flexible, with a can-do attitude
- Approachable, open, and honest
- Ability to adapt to changing situations
- Committed, conscientious and hard working
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
