Customer support & client services managers Work, Jobs in Biddulph, Sts (with Salaries)

Customer Success & Training Manager
Clearcare Solutions Ltd —Stafford
- £45,000 - £50,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Free parking
Quick apply
16h
Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
- £51,600 a year
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
Customer Services Manager
AJ Bell —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Gym membership
Quick apply
Customer Experience Team Manager
Beauty Works —Cheadle
- Overtime
- Management
- Customer service
- Hair styling
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Service Team Leader
THG Ingenuity —Northwich
- Full-time
- Leadership
Customer Services Manager
COLAS ROADS UK —Warrington
- £28,000 - £35,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee discount
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
5d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
Quick apply
10d
Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
18h
Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
15h
Service Team Leader
ISS Facility Services —Stoke-on-Trent
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Aftersales Team Leader
BCA —Manchester
- £15.11 an hour
- Monday to Friday
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Head of Client Account Management
Let Property —Salford
- From £55,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
4d
Service Manager
Freedom Fibre —Manchester
- Hybrid work
- Computer literacy
- Microsoft Office
- Communication skills

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Customer Success Team Leader - Mercedes Benz
LSH Auto —Stockport
Collaborate with sales, service, and other departments to provide a seamless customer experience. Knowledge of Mercedes Benz products and services is…
£51,600 a year
Quick apply
Customer Support Manager
Momentus —Birmingham
Manage Tier 1, Tier 2, and Tier 3 escalation flow; ensure tickets move efficiently across tiers with clean handoffs and consistent customer communication.
Quick apply

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customer support & client services managers jobs near biddulph, sts

Customer Success & Training Manager

Clearcare Solutions Ltd
Stafford

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
16 hours ago

Benefits

Free parking
On-site parking

Qualifications

Management
Analysis skills
Customer relationship management
Organisational skills
Customer support
HubSpot
SaaS
Communication skills

Full job description

We are seeking a proactive and customer-focused Customer Success & Training Manager to lead our Training and Customer Support teams, ensuring an exceptional experience throughout the customer journey.

This role is responsible for driving high standards across support delivery, team performance and customer engagement. You will proactively identify customer needs, resolve concerns before escalation, and ensure customers maximise the value of our platform through effective onboarding, training and ongoing support.

The successful candidate will be a hands-on leader with a strong focus on customer retention, continuous improvement and team development.

Key Responsibilities:
Leadership & Team Management

Lead, coach and develop the Training and Customer Support teams
Set clear performance expectations and objectives
Conduct regular one-to-ones, performance reviews and development planning
Foster a positive, high-performing and customer-focused culture
Ensure effective resource planning and team coverage

Customer Success & Experience

Take ownership of the customer journey from onboarding through ongoing engagement
Monitor customer engagement and identify opportunities to improve adoption and retention
Proactively engage with customers to ensure they are receiving maximum value from the platform
Identify customers who may require additional support or intervention

Support & Escalation Management

Ensure customer support tickets are managed efficiently and within agreed service levels
Monitor workloads and ensure timely responses across the support team
Intercept and manage customer concerns before escalation
Handle customer complaints and ensure successful resolution
Identify recurring issues and implement preventative measures

Training & Adoption

Oversee customer onboarding and training programmes
Ensure customers receive the knowledge and support required to use the platform effectively
Work with customers to increase utilisation of system functionality
Continually review and improve training materials and processes

Reporting & Continuous Improvement

Produce and analyse reporting on:
Customer satisfaction
Support performance
Escalations and complaints
Training effectiveness
Customer engagement and retention
Identify trends and recommend improvements to processes, systems and customer experience initiatives

Skills & Experience

Essential

Previous management experience within Customer Success, Customer Support or Training environments
Experience leading and developing teams
Strong customer relationship management skills
Experience handling escalations and customer complaints
Excellent communication and organisational skills
Strong analytical and problem-solving abilities

Desirable

Experience within a SaaS or software environment
Experience with CRM (Hubspot) and support platforms
Experience with onboarding and customer adoption strategies

The above role is office based, ST16 1BY
Salary Range £45,000 - £50,000 per annum dependent on experience

Pay: £45,000.00-£50,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in biddulph, sts

Customer Success & Training Manager

Customer Success Team Leader - Mercedes Benz

Customer Services Manager

Customer Experience Team Manager

Customer Service Team Leader

Customer Services Manager

Contact Centre Team Leader

Customer Service Team Leader - 12 Month Fixed Term Contract

Out of Hours Team Leader

Out of hours Contact Centre Supervisor

Out of hours Contact Centre Supervisor

Service Team Leader

Aftersales Team Leader

Head of Client Account Management

Service Manager

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