Customer excellence trainer Work, Jobs in Bideford, Dev (with Salaries)

Customer Excellence Trainer
The Travel Chapter —Bideford
- £30,000 - £33,000 a year
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
1d
Store Manager
GOOUTDOORS —Barnstaple
- Full-time
- Training & development
- Retail management
- Leadership
- Employee discount
Quick apply
6d

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Customer Excellence Trainer
The Travel Chapter —Bideford
Creating and updating training materials and learning resources. Helping maintain consistent quality standards through feedback and calibration sessions.
£30,000 - £33,000 a year
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Customer Excellence Trainer

The Travel Chapter -
Bideford

Quick apply

Job details

Permanent
£30,000 - £33,000 a year
1 day ago

Qualifications

Stakeholder collaboration
Customer service
Coaching
Continuous improvement
Staff training
Organisational skills
Professional development mentoring
Training & development
Learning and development experience
Communication skills

Full job description

Customer Excellence Trainer

Location: Office-based
Employment Type: Permanent

Your next chapter

At Travel Chapter, we are proud to be the holiday home people. From our beginnings in North Devon to supporting thousands of holiday homes across the UK, our people are at the heart of everything we do.

We’re looking for a Customer Excellence Trainer to join our team and play a key role in developing our people and supporting performance across our Customer Service function.

This is a varied, hands-on role where you’ll be involved in training, onboarding, coaching and supporting quality standards across multiple teams. You’ll work closely with Team Managers and stakeholders to help our people build their skills, confidence and capability, ensuring we continue to deliver excellent service to our customers.

If you’re passionate about helping people learn and grow, enjoy building strong relationships and are always looking for ways to improve the customer experience, we’d love to hear from you.

What you’ll be doing

Delivering engaging onboarding and training for new starters
Supporting the ongoing development of Customer Service Advisors and Team Managers
Working alongside managers to support coaching and performance improvement
Helping maintain consistent quality standards through feedback and calibration sessions
Creating and updating training materials and learning resources
Supporting continuous improvement by identifying development opportunities
Working collaboratively across multiple teams and locations to support consistent customer service standards
Helping colleagues build the skills, knowledge and confidence needed to deliver excellent customer experiences

What we’re looking for

Experience in training, coaching or customer service development
A genuine passion for helping people learn, develop and grow
Strong communication and relationship-building skills, with the ability to engage people at all levels
A proactive mindset, with the confidence to identify opportunities for improvement
The ability to deliver engaging and effective training in a variety of formats
Comfortable working across multiple teams and locations
Strong organisational skills and the ability to manage competing priorities
A collaborative approach, with a focus on delivering consistently high standards

Who we are

We are Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners every step of the way.

We’re proud to be a people-first business and a certified B Corp, committed to doing the right thing for our customers, our communities and our colleagues.

This is a 100% office-based role, with travel to other office locations required.

Ready to start your next chapter?

If you’re passionate about developing people, delivering customer excellence and want to play a key role in shaping how our teams learn and grow, we’d love to hear from you.

Quick apply

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customer excellence trainer jobs in bideford, dev

Customer Excellence Trainer

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