TDK is a supplier to some of the most diverse, technology based and original equipment manufacturers worldwide including global organisations within the Industrial, Medical and Test & Measurement markets.
A vacancy has arisen within our Technical Sales department for a Trainee Technical Support Coordinator working within the Technical Support Department. The scope of this role is to support our global customer base and international TDK-Lambda intercompany colleagues for both UK and TDK-Lambda group products.
The main duties and responsibilities of this role are as below and will be supported by 2 years of training:
- Respond to telephone, e-mail and website enquiries from both customers and TDK intercompany colleagues.
- Source and liaise with all TDK-Lambda support networks, providing product data and answers on request.
- Select suitable products and alternatives for Global customer base.
- Assist with the configuration of products and options available.
- Maintain and troubleshoot databases used to configure TDK-Lambda UK products.
- Accurately enter and manage TDK-Lambda UK product codes on LN.
- Liaise with R&D and marketing to ensure accurate product descriptions and codes.
- Liaise with all internal departments to find and answer TLU product enquiries.
- Generate Stops, Waivers and Product Change Notification’s as and when required.
- Enter data, maintain Non-standards database and attend NS meeting.
- Attend the annual TDK-Lambda EMEA Sales conference and represent TLU.
Skills, experience and qualifications required:
- This is a customer facing role, therefore, excellent communication skills and a confident telephone manner are all essential.
- The successful candidate should be computer literate, previous experience using TLU databases would be advantageous.
- Maths at Grade B or 6 and English at GCSE Grade C or 4/5 is essential and GCSE Physics would be desirable.
- Ideally, the successful candidate will have some basic Power Supply and electronics knowledge.
- The ability to work as part of a team, manage workload, prioritise tasks with an interest in problem solving.
The successful candidate must be prepared to study EAL L3 Diploma in Advanced Manufacturing Engineering (Electronics) through a day release at Petroc.
Working week: 37.5 hours per week - Mon to Thu 8.00 - 16.45 (30-minute lunchbreak)
Fri 8.00 – 12.30 – Flexitime would be applicable
Salary: Up to £28k per annum.
Please forward a letter of application and CV stating relevant experience to by Friday 12th June 2026.
Pay: Up to £28,000.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Flexitime
- Free parking
- On-site parking
- Sick pay
Work Location: In person
