** To read the full job description, please visit https://www.librariesunlimited.org.uk/jobs/ **
Customer Service Assistant – (Job ref: BDN001)
Fixed Term Contract until 31st December 2026
Salary: £9,112.64 (£24,521.29 FTE)
Hours: 13.75hrs per week (working pattern below)
Location: Bideford & Northam Libraries
Closing date: 9am on Friday 5th June 2026
Interview date: Thursday 11th June 2026 at Bideford Library
Week 1 (14hrs):Tuesday (BID): 9:30am – 4:30pm, 1hr unpaid break (6)
Wednesday (NOR): 10:00am – 2:00pm (4)
Saturday (BID): 9:30am – 1:30pm at Bideford (4)
Week 2 (13.5hrs):
Tuesday (BID): 9:30am – 4:30pm, 1hr unpaid break (6)
Wednesday (NOR): 10:00am – 2:00pm at Northam (4)
Saturday (NOR): 9:45am – 1:15pm at Bideford (3.5)
Total Weekly Average: 13.75 hours
We are looking for an enthusiastic people-focused person to join our customer service team at Bideford and Northam Libraries.
The successful candidate will deliver a friendly, proactive, and responsive frontline service, ensuring the best possible customer experience for all.
The successful candidate will take an active part in delivering a wide range of services, including children’s events and activities.
We are looking for someone with good digital skills, and a love of reading who will enjoy working with people of all ages.
*Pre screening Questions*
As part of your application for this role, you are required to answer these 4 questions. These are an important part of your application and will be used during the selection process to assess whether you meet the essential requirements for the role and whether you will be invited to take part in the next stage of the recruitment process.
When answering each question, make sure that you think carefully about your past experiences and use relevant examples of these when answering each question. You can use examples from a previous job, school/college/university, volunteering or from a hobby or other activities.
**For guidance and to read the full job description, please visit https://www.librariesunlimited.org.uk/jobs/**
Job Types: Part-time, Contract
Pay: £23,614.02 per year
Expected hours: 13.75 per week
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
Application question(s):
- What interests you about working as a Customer Service Assistant at Libraries Unlimited?
- Give an example of when you’ve received great customer service and explain why you felt that the service you received was so good.
- Our library teams are focused on enriching people’s lives and building thriving communities.
If you were able to do anything, what library-based event or activity would you like to organise and why?
TOP TIP: Think about something that fits with your personal interests and passions, experience, knowledge, and skills, as well as the needs of the community.
- As a Customer Service Assistant, you will work with your colleagues to organise and deliver events and activities that meet the needs of your local community.
How would you use your skills and previous experience to organise events and activities in this role?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 05/06/2026
Reference ID: BDN001
