Delivery manager Work, Jobs in Bierley, Nl (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Catchment Delivery Manager
Lanes Group —Bradford
- £48,000 - £55,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
Senior Agile Delivery Manager
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Project management
- Agile
- In-person
- Employee discount
Intermediate Agile Delivery Manager
HippoDigital —Leeds
- £38,500 - £47,000 a year
- Hybrid work
- Project management
- Agile
- In-person
- Employee discount
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
12d
FM Development & Delivery Manager
First Response Group —Leeds
- £50,000 - £60,000 a year
- Business development
- Continuous improvement
- Contracts
Quick apply
Store Manager
Aldi —Bradford
- £52,910 - £69,000 a year
- Management
- Time management
Service Delivery Manager - Parts
Kone —Keighley
- Full-time
- Hybrid work
- Management
- Salesforce
- English
Assistant Branch Manager – Baildon – up to £40,000 | Fantastic Benefits | Training Available
Myers Group —Baildon
- Up to £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
5d
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
Senior Delivery Manager
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Contracts
- Gym membership
- Referral programme
Quick apply
Investment Delivery Manager
Incommunities —Shipley
- £62,609 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
1d
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
12d
Senior Account Manager
Hallmark —Tong
- Hybrid work
- Microsoft Excel
- Sales
- Travel
- Free parking
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
13d
Store Manager - Convenience - Wyke
Morrisons —Bradford
- Weekend availability
- Customer service
- Leadership
- School
- Annual leave
- Employee discount
Quick apply
Store Manager
Iceland —Shipley
- £36,000 - £40,000 a year
- Full-time
- Sales
- Leadership
- Employee discount
Team Leader - RRRM
FMG —Huddersfield
- £32,037 - £37,480 a year
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Customer Service Manager
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

delivery manager jobs in bierley, nl

Customer Resolution Team Leader

Catchment Delivery Manager

Senior Agile Delivery Manager

Intermediate Agile Delivery Manager

Customer Service & Planning Manager

Customer Services Team Leader

FM Development & Delivery Manager

Store Manager

Service Delivery Manager - Parts

Assistant Branch Manager – Baildon – up to £40,000 | Fantastic Benefits | Training Available

Assistant Manager

Senior Delivery Manager

Investment Delivery Manager

Service Delivery Manager

Senior Account Manager

Customer Services Team Leader

Store Manager - Convenience - Wyke

Store Manager

Team Leader - RRRM

Customer Service Manager

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