Head of operations Work, Jobs in Bigby (with Salaries)

Head of Customer Outcomes & Product
Beverley Building Society —Beverley
- Up to £67,000 a year
- Full-time
- Hybrid work
- Management
- Product management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Head of Strategic Planning
Siemens Energy —Lincoln
- Full-time
- Sales
- Master's degree
- Bachelor's degree
4d
Divisional Head of Parts
Motus Vehicle Solutions —Kingston upon Hull
- Data analysis skills
- Leadership
- Employee assistance programme
Quick apply
First Line IT Support Analyst
British Garden Centres —Brigg
- Weekend availability
- Windows
- Microsoft Office
- Computer networking
- Free parking
- Employee discount
Quick apply
10d
Business Improvement Lead - Lean Six Sigma Black Belt
Siemens Energy —Lincoln
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Head of Operational Function, Yorkshire and the Humber Probation Service, North and North East Lincolnshire, Full-Time
HM Prison & Probation Service —Grimsby
- £60,001 - £82,145 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
12d
Head of Quality & Business Excellence, SGT
Siemens Energy —Lincoln
- Full-time
- Engineering
- Bachelor's degree
- Business
- Annual leave
3d
Head of Gas Services - Procurement SGT
Siemens Energy —Lincoln
- Full-time
- Engineering
- Bachelor's degree
- Business
- Annual leave
Head of Sector Sales - Defence
ARCO Limited —Kingston upon Hull
- Remote
- Leadership
- Employee assistance programme
- Employee discount
Senior Stock Controller and Data Processor
John Greed Jewellery —Lincoln
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Scada/OT Control System Engineer
Orsted —Grimsby
- £72,000 - £108,000 a year
- Full-time
- Remote
- Engineering
- Communication skills
9d
Preventative Maintenance Coordinator – Welfare Fleet
Liberty Guard (UK) Ltd —Sandtoft
- £33,500 - £35,000 a year
- Full-time
- Maintenance
- Welding
- In-person
Quick apply
1d
Events & Marketing Manager
Wykeland Group (Flemingate Beverley) —Beverley
- £42,000 - £46,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8d
Head of AI & Enterprise Solutions (SGT)
Siemens Energy —Lincoln
- Full-time
- Continuous improvement
- AI
- Leadership
- Annual leave
3d
Project Manager
Strabag —Lincoln
- Civil engineering
- Project management
- Travel
3d
(Senior) Supply Chain Manager
Hyperion Robotics —Scunthorpe
- Full-time
- Hybrid work
- English
- Communication skills
- Annual leave
Quick apply
Senior Finance Business Partner
STEP —Retford
- £58,320 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
- Employee assistance programme
Quick apply
Engineer - Validation & Specification
Reckitt —Kingston upon Hull
- Communication skills
- Employee assistance programme
- Life insurance
Head of Sales Effectivness (FTC)
Croda —Goole
- Remote
- Sales
- Driving
- Travel
11d
Van Driver Multi Drop
AAH Pharmaceuticals —Kingston upon Hull
- £13.27 - £14.23 an hour
- Overtime
- Driving
- Employee assistance programme
- Sick pay

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Head of Customer Outcomes & Product

Beverley Building Society -
Beverley

Quick apply

Job details

Permanent | Full-time
Up to £67,000 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Work from home
Employee discount
On-site parking

Qualifications

Management
Financial analysis
Product management
Organisational skills
Financial services
Communication skills

Full job description

About the role

The Head of Customer Outcomes & Product Manager has end-to-end accountability for ensuring that good customer outcomes sit at the heart of strategy, product design, and operational delivery. The role acts as the primary link between strategic intent and day-to-day execution, ensuring that products, policies, and services consistently deliver fair value and positive experiences for members. Reporting into the CCO, the role owns the customer outcomes framework, product lifecycle management, and supporting policies, embedding Consumer Duty principles across the organisation. This includes product governance, outcome monitoring, and customer experience standards, ensuring regulatory compliance while supporting sustainable growth. The role provides clear leadership over operational functions — including arrears management, marketing, and branch operations — ensuring that arrears strategies, communications, and support pathways are aligned to fair treatment, vulnerability considerations, and sustainable member outcomes. By coordinating delivery across teams, the Head of Customer Outcomes & Product Manager ensures that decisions are customer-led, evidence-based, and outcomes-focused.

Responsibilities and experience required

Product Management

Own the end-to-end lifecycle of mortgage and savings products, from ideation to withdrawal. Looking in detail at vulnerability and Consumer Duty
Monitor product performance, member feedback, and market trends to inform product enhancements. Lead Weekly Trading meetings to support operational excellence across both Savings and Mortgages
Collaborate with internal stakeholders to ensure products meet member needs and strategic objectives.

Pricing Strategy

Collaboratively working with Finance to Develop and maintain pricing models for mortgage and savings products.
Conduct competitor benchmarking and market analysis to inform pricing decisions.
Work closely with Finance and Treasury to align pricing with funding and liquidity requirements.

Governance & Fair Value

Lead the Society’s approach to product governance, including regular product reviews and fair value assessments in line with Consumer Duty.
Maintain documentation and audit trails for product decisions and governance processes.
Ensure compliance with regulatory requirements and internal policies.
Supporting Operations delivery of T&C scheme and developing ongoing improvements to skills and capability

Outcomes and Arrears Team

Provide leadership and oversight of the customer outcomes and arrears functions, ensuring consistent delivery of fair value, good outcomes, and positive member experiences.
Set clear standards, policies, and operational controls for arrears management, aligning approaches to forbearance, vulnerability, and customer support pathways with Consumer Duty requirements.
Monitor key arrears and outcomes MI (e.g., roll rates, cure rates, complaints, contact success, and customer feedback) and use insight to identify trends, root causes, and improvement actions.
Ensure communications and customer journeys in arrears are clear, timely, and supportive, with appropriate signposting and options that help members reach sustainable solutions.
Develop team capability through coaching, training, and performance management, embedding a customer-led, evidence-based culture focused on resolution quality and long-term outcomes.

Stakeholder Engagement

Work cross-functionally with Compliance, Risk, Finance, Marketing, and Member Services to ensure product integrity and alignment.
Present product proposals, performance updates, and governance outcomes to senior management and relevant committees.

Marketing

Lead and develop our marketing journey supporting both website innovation and external marketing to support the Societies external Brand.
Lead the broker comms and end to end journey for new product delivery

Savings Operations (Branch and Online)

Lead oversight of savings operations across branch and online channels, ensuring consistent service standards, efficient processing, and good customer outcomes.
Drive savings growth by improving conversion and retention across the website and digital journeys, while maintaining a strong branch proposition and local presence.
Ensure branch teams are aligned to savings objectives through clear guidance, training and competency expectations, and consistent customer experience standards.
Maintain effective controls and governance for savings operations, including quality assurance, product communications, and adherence to relevant policies and regulatory requirements.

Essential

Proven experience in product management or pricing within financial services, ideally in a building society or mutual.
Strong understanding of mortgage and savings products.
Knowledge of regulatory frameworks including Consumer Duty and fair value principles.
Analytical mindset with experience in pricing models and financial analysis.
Excellent communication and stakeholder management skills.

Desirable

Experience in a small or community-focused financial institution.
Familiarity with governance frameworks and committee reporting.
Understanding of member-centric product design and delivery.

Personal Attributes

Member-focused with a commitment to delivering fair outcomes.
Collaborative and adaptable, with a proactive approach to problem-solving.
Detail-oriented with strong organisational skills.
Comfortable working in a small team with broad responsibilities.
Arrears knowledge
Online and Branch savings operations experience

Pay: Up to £67,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Work from home

Work Location: Hybrid remote in Beverley HU17 8AA

Quick apply

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Head of AI & Enterprise Solutions (SGT)

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