Cost manager Work, Jobs in Biggin Hill, Sry (with Salaries)

Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
2d
Summer Intelligence Internships with MI5
Security Service (MI5) —London
- £4,849 a month
- Seasonal
- Internship
2d
Area Support Manager - 40 Hours
Bestway Group —Oxted
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Graduate Programme 2027: Strategy & Operations Manager
Revolut —London
- £11,600 a month
- Full-time
- Hybrid work
- Data analysis skills
- English
- Research
Operations Manager
Virgin Active —London
- Full-time
- Team management
- Annual leave
- Employee discount
Operations Manager
Natural Health Co —Royal Tunbridge Wells
- £34,000 - £38,000 a year
- Part-time
- Google Suite
- Writing skills
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
Assistant Project Manager - Washroom Fitout
Wealden Rehab Ltd —Walderslade
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Free parking
- Annual leave
Quick apply
Assessment Day (Entry-level)
Hachette —London
- Hybrid work
- Annual leave
- Employee discount
5d
Operations Manager
Safetykleen —Maidstone
- £60,000 - £72,000 a year
- 8 hour shift
- Customer service
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Operations Manager
Bombardier —Westerham
- Computer literacy
- Continuous improvement
- Organisational skills
14d
Chef Manager
CLEVERCHEFS CATERING —Biggin Hill
- £13.25 an hour
- Part-time
- Organisational skills
- Budgeting
- In-person
Quick apply
6d
Client Services Manager
THE·TEAM —Orpington
- Weekend availability
- Microsoft Word
- Travel
- Communication skills
12d
Museum & Culture Marketing Senior Officer
Maidstone Borough Council —Maidstone
- £36,234 - £39,307 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
International Examinations Officer – Spanish-speaking (Permanent)
ISTD —London
- £27,638 - £30,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Event Operations Manager
Founders Forum Group —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Organisational skills
- Annual leave
- Work from home
Quick apply
Station Planner
Red Handling UK —Gatwick Airport
- £38,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
7d
Final Mile Territory Manager
Evri —Gatwick Airport
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Branch Manager
AXA —Maidstone
- Up to £125,000 a year
- Business development
- Continuous improvement
- Leadership
5d
Clubhouse & Community Operations Manager
Uckfield Rugby Football Club —Uckfield
- £30,000 - £40,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
Quick apply
1d
Event Manager
William Reed Ltd —Gatwick Airport
- Full-time
- Hybrid work
- Project management
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

I want to receive the latest job alerts for cost manager in biggin hill, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

SAFEGUARD PEST CONTROL
Westerham and Crockham Hill

Quick apply

Job details

Permanent | Full-time
£40,000 a year
2 days ago

Qualifications

CRM software
Sales support
Stakeholder collaboration
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Rota coordination

Full job description

Customer Services Manager - Westerham

Salary - £40,000.00 (subject to proven experience) + Attractive Benefits Package

We are a well-established pest control provider, delivering effective and sustainable pest management services across the UK. Our reputation is built on reliability, customer focus, and a commitment to health and safety. As we continue to grow, we are looking for a proactive and organised Customer Service Officer to join our team and support both our operational and sales functions.

Role Overview:

The Customer Services Manager is responsible for leading Safeguard's Customer Services Department and is a key member of the senior management team. The role is accountable for the delivery of an exceptional customer experience from initial enquiry through contract mobilisation, service delivery, retention and ongoing account support. Reporting directly to the Managing Director, the Customer Services Manager provides strategic leadership for the Service Coordination, Sales Administration and Customer Retention functions, ensuring that operational support aligns with the Company's commercial objectives. The role works collaboratively with Operations, Sales, Finance, Compliance and Key Account Management to protect recurring revenue, improve customer satisfaction, increase operational efficiency and support sustainable business growth. The post holder is expected to drive continuous improvement, develop high-performing teams and ensure that every customer interaction reflects Safeguard's values of Anticipate. Prevent. Protect.

Key Responsibilities:

1. Leadership & People Management

· Provide strategic leadership to the Customer Services Department.

· Lead, coach and develop Service Coordinators, Sales Administrators, the Contract Administrator and Customer Retention Team.

· Recruit, induct, performance manage and develop team members.

· Create a culture of accountability, collaboration and customer excellence.

· Manage departmental resources, holidays, absence and succession planning.

2. Customer Experience

· Own the end-to-end customer journey and continuously improve customer satisfaction.

· Act as the senior escalation point for complex customer issues and complaints.

· Support Key Account Managers in delivering exceptional service to strategic customers.

3. Service Coordination & Scheduling

· Lead scheduling to maximise technician productivity and minimise travel time.

· Ensure planned, reactive and emergency work is delivered within agreed service levels.

· Work with Service Managers to balance operational capacity and customer demand.

· Monitor “Service On Schedule” (SOS) and scheduling efficiency.

4. Sales Administration

· Lead the Sales Administration function supporting the sales team.

· Ensure quotations, contract documentation and customer onboarding are completed accurately and promptly.

· Support contract mobilisation and improve quotation turnaround.

5. Customer Retention

· Lead Safeguard's customer retention programme.

· Ensure all termination requests receive proactive customer contact within agreed timescales.

· Analyse churn trends and implement retention initiatives.

· Coordinate actions with Operations and Sales to protect recurring revenue.

6. Operational Performance

· Monitor KPIs including SOS, technician utilisation, scheduling efficiency, complaints, response times, retention and customer satisfaction.

· Produce management information and recommend continuous improvements.

7. Business Process Improvement

· Review and improve customer service processes, CRM workflows, automation and operational support processes.

· Lead departmental improvement projects.

8. Systems & Information Management

· Ensure accurate and timely maintenance of customer information within the Company's CRM system.

· Maintain high standards of data quality, reporting and operational records.

9. Compliance & Governance

· Ensure compliance with Company policies, BPCA standards, CRRU requirements, GDPR, Health & Safety legislation and contractual obligations.

· Support audits and quality assurance activities.

10. Cross Functional Collaboration

· Work closely with Operations, Sales, Finance, Credit Control, Compliance, HR and Key Account Management.

· Support strategic business initiatives and provide regular reports directly to the Managing Director.

· Champion collaboration to improve customer outcomes and business performance.

· Financial & Decision-Making Responsibilities

· Responsible for departmental performance, operational efficiency and customer retention.

· Monitor overtime, scheduling costs and departmental resource utilisation.

· Recommend customer retention offers within agreed authority levels.

· Escalate commercial or operational risks directly to the Managing Director.

Objective of the Role:

The Customer Services Manager will be successful when the department consistently delivers excellent customer service, protects recurring revenue through effective retention, supports profitable business growth, improves operational efficiency, develops high-performing teams and is recognised as a strategic function that underpins Safeguard's commercial success.

Key Requirements:

· Management experience within customer service, operational support or service delivery.

· Experience leading scheduling and administration teams.

· Strong commercial awareness and customer relationship management skills.

· Experience using CRM and service management systems.

· Excellent communication, organisational and analytical skills.

· Previous experience in a service coordination, scheduling, or sales support role (ideally in a field service or trades-based environment).

· Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload.

· Confident and professional telephone manner with excellent customer service skills.

· Good communication skills, both written and verbal.

If you are interested in applying for this position, please send a covering letter explaining why you would be a great fit for this role.

Pay: £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

cost manager jobs in biggin hill, sry

Customer Service Manager

Summer Intelligence Internships with MI5

Area Support Manager - 40 Hours

Graduate Programme 2027: Strategy & Operations Manager

Operations Manager

Operations Manager

Assistant Project Manager - Washroom Fitout

Assessment Day (Entry-level)

Operations Manager

Operations Manager

Chef Manager

Client Services Manager

Museum & Culture Marketing Senior Officer

International Examinations Officer – Spanish-speaking (Permanent)

Event Operations Manager

Station Planner

Final Mile Territory Manager

Branch Manager

Clubhouse & Community Operations Manager

Event Manager

I want to receive the latest job alerts for cost manager in biggin hill, sry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected