Customer service manager Work, Jobs in Billingham, Dur (with Salaries)

General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
People & Service Team Leader
River Island —Stockton-on-Tees
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
E-commerce Service Desk Manager
Leader Online Ltd —Hartlepool
- £35,000 - £38,000 a year
- Full-time
- AI
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Deputy Manager Designate - Teesside Area
Home Bargains —Teesside
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
11d
VacancyTitle: Customer Team Leader - Meter Field Services
Northumbrian Water/Essex & Suffolk Water —Durham
- £36,085 - £43,300 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
4d
Client Services Account Manager
AGNE Ltd t/a AlphaGraphics —Stockton-on-Tees
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Life insurance
Quick apply
5d
Management Trainee
Schuh —Thornaby on Tees
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Operations Manager
Danby Castle Barn - Gilchrist Collection —Whitby
- £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
23h
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
Business Development Manager (BDM) - Stockton on Tees - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stockton-on-Tees
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
SPAR Hutton Rudby - Assistant Manager
James Hall & Co Ltd —Yarm
- Full-time
- Management
- Supervising experience
- Communication skills
- Employee discount
- Life insurance
Quick apply
Sales Team Lead (HF1341305)
Flourish —Hartlepool
- £35,000 a year
- Full-time
- Leadership
- Communication skills
Quick apply
Duty Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
2d
Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Leadership
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
12d
Senior Digital & E-Commerce Manager
The Danesmoor Group —Newton Aycliffe
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Manager (BDM) - Darlington - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Darlington
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales Manager
Aura Infection Control Ltd —Darlington
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
11d
Business Development Manager (BDM) - Hartlepool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Hartlepool
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Pub Manager
Samuel Smith Old Brewery (Tadcaster) —Middlesbrough
- £28,725 a year
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
10d
Shift Manager
The Sofa Delivery Company —Gateshead
- £17.59 an hour
- Team management
- Leadership
- Employee discount
Quick apply

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General Manager

Swim Sports Company Ltd -
Stockton-on-Tees

Quick apply

Job details

Full-time
£32,000 - £37,000 a year

Benefits

Employee discount

Qualifications

Sales
Customer service
Facilities management
Business development
Leadership

Full job description

Job Ref: SPO2734

Branch: swim! Teesside

Location: Swim @ Teesside, Stockton-on-Tees

Salary/Benefits: £32-37k with performance bonus potential

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 Days per week including evenings and weekends

Hours per week: 40

Posted date: 26/05/2026

Closing date: 09/07/2026

Our purpose-built, state-of-the-art venues are designed especially for families, safe, secure, and inspiring environments where children learn, grow, and have fun in the water.

We’re proud of our people and our product, and high standards should run through everything we do. From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

As a General Manager at swim!, you’ll lead your venue and team to deliver an exceptional customer experience every day. You’ll oversee operations, safety, and performance ensuring the centre runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service.

You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations. With your Assistant Manager and Team Leader by your side, you’ll create a welcoming, efficient, and energetic environment that families love returning to.

What You’ll Do

Lead the daily operations of your swim! venue, ensuring a safe, clean, and enjoyable environment for all customers.
Motivate, coach, and support your team including Assistant Manager, Team Leader, Teachers and Operations Assistants to deliver a premium experience every day.
Maintain the highest operational and safety standards, including responsibility for pool plant operations (training provided if required).
Manage staff rotas, schedules, and resources in line with the 3-week operating pattern and cost of sale budget.
Take ownership of local sales and membership growth, conducting follow-up calls with leads and enquiries and supporting parents through their swim! journey.
Deliver hyperlocal community engagement building relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
Retaining exist customers through high standards, quality lessons and customer service.
Monitor and analyse performance data and customer feedback to continuously improve service quality.
Lead on recruitment, onboarding, training, development and retention of new team members.
Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

About You

You’re an energetic, people-first leader who thrives in a fast-paced, customer-focused environment. You’re just as comfortable on the poolside as you are leading your team or chatting with local families. You take pride in high standards, enjoy building relationships, and love seeing your venue and team succeed.

Essential

Experience leading a team, ideally in a leisure, hospitality, or customer-facing environment.
Excellent leadership, able to coach, motivate, and inspire others.
Confident communicator, both in-person and over the phone, with strong customer service skills.
Passion for delivering premium experiences and building community connections.
Capacity to work a 3-week rota (including some evenings/weekends).

Desirable

Experience managing facilities, ideally leisure or pool operations.
Knowledge of health safety, safeguarding, or compliance frameworks.
Pool Plant Operator qualification desirable (training provided if not yet held).
Sales or business development experience, ideally in a customer-service environment.
Understanding of performance reporting.

Why Join swim!

Competitive salary with bonus potential.
Your birthday off, on us.
Instant earned wage access, save as you earn and discount vouchers
Fully funded training and ongoing professional development.
Bright, positive working environment in modern, purpose-built facilities.
Discounts on lessons for family and friends.
Recognition, rewards, and regular team events.
Career progression opportunities from venue leadership to regional and central opportunities.

Quick apply

Refine Your Search

customer service manager jobs in billingham, dur

General Manager

People & Service Team Leader

E-commerce Service Desk Manager

Deputy Manager Designate - Teesside Area

VacancyTitle: Customer Team Leader - Meter Field Services

Client Services Account Manager

Management Trainee

Operations Manager

Technical Support Manager (Hybrid)

Business Development Manager (BDM) - Stockton on Tees - Circa 41k Package - 53k OTE Uncapped

SPAR Hutton Rudby - Assistant Manager

Sales Team Lead (HF1341305)

Duty Manager

Sales Team Manager

Senior Digital & E-Commerce Manager

Business Development Manager (BDM) - Darlington - Circa 41k Package- 53k OTE Uncapped

Sales Manager

Business Development Manager (BDM) - Hartlepool - Circa 41k Package- 53k OTE Uncapped

Pub Manager

Shift Manager

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Why Join swim!

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