technical support specialist Work, Jobs in billingham, dur (with Salaries)

Technical Support Specialist (On-Site)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- In-person
19h
Company IT Support Specialist
Lindy Electronics Lts —Stockton-on-Tees
- £32,000 - £36,000 a year
- Microsoft Office
- SQL
- Project management
Quick apply
Technical Support Manager (On-Site)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- In-person
19h
Specification Specialist
Univar Europe Ltd. —Middlesbrough
- Organisational skills
- IT
Data Analyst
Dawsongroup —Stockton-on-Tees
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
12h
Application Specialist - Labman Products
Labman Automation —Stokesley
- £45,000 - £55,000 a year
- Full-time
- Up to 50% travel
- Travel
- IT
9d
Respiratory Physiologist
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £32,073 - £39,043 a year
- Full-time
- Patient care
7d
Lead Practitioner - Teaching, Learning & Assessment (2025/AG063)
EAST DURHAM COLLEGE —Peterlee
- £42,500 a year
- Presentation skills
- Mentoring
- Teaching
- Free parking
ICT Project Manager / Business Analyst
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £41,771 - £50,269 a year
- Analysis skills
- Project management
- Presentation skills
- Annual leave
- Employee assistance programme
Systems Specialist
Altrad —Middlesbrough
- System design
- Maintenance
- Construction
Quick apply
HubSpot & Revenue Operations Specialist
Renew and Sustain —Thornaby on Tees
- £38,000 - £52,000 a year
- Full-time
- Azure
- Sales
- SQL
Quick apply
2d
Legionella Risk Assessor
Mitie —Stockton-on-Tees
- Full-time
- Schematics
- IT
Customer Liaison Officer
Equans —Seaham
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Technical Officer
Rely on Fire Check Ltd —Stockton-on-Tees
- £55,000 a year
- Full-time
- CAD
- Maintenance
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Technician / Tester
Otis —Washington
- Full-time
Area Engineering Manager
KP Snacks —Billingham
- Full-time
- Project management
- Continuous improvement
- Employee discount
Quick apply
11d
Operations Manager (Financial Services)
Verve —Darlington
- Hybrid work
- Financial services
- Employee discount
Risk Assessor - Northumberland
HSL Compliance Limited —Durham
- £13.57 - £14.51 an hour
- Full-time
- Travel
- Communication skills
- Sick pay
Quick apply
Technical Order Processor
BM Bi Folding Doors Ltd —Middlesbrough
- From £12.71 an hour
- Full-time
- Customer service
- Windows
- Organisational skills
- Free parking
Quick apply
10d
Sub Agent
Balfour Beatty —Middlesbrough
- Hybrid work
- Annual leave
2d

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technical support specialist jobs near billingham, dur

Technical Support Specialist (On-Site)

CameraMatics -
Darlington

Apply Now

Job details

19 hours ago

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

What you'll get:

Health Insurance
Hybrid working: 4 days in the office and 1 day working remotely each week.
Opportunity to grow with the company as we expand across international markets
Work with a collaborative, ambitious team that moves fast and takes quality seriously

Apply Now

Refine Your Search

technical support specialist jobs in billingham, dur

Technical Support Specialist (On-Site)

Company IT Support Specialist

Technical Support Manager (On-Site)

Specification Specialist

Data Analyst

Application Specialist - Labman Products

Respiratory Physiologist

Lead Practitioner - Teaching, Learning & Assessment (2025/AG063)

ICT Project Manager / Business Analyst

Systems Specialist

HubSpot & Revenue Operations Specialist

Legionella Risk Assessor

Customer Liaison Officer

Technical Officer

Technician / Tester

Area Engineering Manager

Operations Manager (Financial Services)

Risk Assessor - Northumberland

Technical Order Processor

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