We’re looking for an experienced people leader to join our Sales team as a Team Leader.
You’ll have a proven track record of leading a team to achieve targets and objectives, while maintaining high levels of quality, compliance and customer service.
As a leader, you’ll be a true people person who brings out the best in your team. You will mentor and support colleagues to drive improved sales, retention and operational efficiency, providing regular coaching and development. You will also lead team meetings and feedback sessions to ensure performance, quality and engagement remain high.
Previous experience in people management is essential for this role. Experience within a call centre environment is desirable.
What can we offer you in return?
· Full training programme with ongoing training and coaching
· Opportunities for career progression
· 26 days annual leave with the option to purchase additional days
· Benefits portal
· Employee welfare packages
· Discounted rates on PIB products
Education / Qualifications
GCSE in English Language and Maths (or equivalent); Computer literate (Essential)
Experience and Knowledge
Experience of managing a team
Proven sales experience;
Experience of working to targets
Previous customer service experience;
Experience in a fast paced target driven environment
Experience of regulated products; Non‑advised/advised selling; Financial/insurance experience (Desirable)
Skills/Aptitude
Bubbly, engaging driven and motivated; Customer centric; Excellent communication skills; Influencing skills; Organisational skills; Strong people skills; Able to thrive under pressure in a fast‑paced, target‑driven environment (Essential)
Presentation skills (Desirable)
Attitude
Results orientated; Self‑motivated; A natural “go getter”; Positive and resilient; Team player (Essential)
Conduct Rules and Fitness & Propriety
All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture.
You must actively contribute to PIB Group’s commitment to:
- The delivery of good customer outcomes.
- The prevention of foreseeable customer harm.
- The adherence to all regulatory requirements for the role.
- Maintain your ‘fitness’ at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD.
- Maintain your ‘propriety’ at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety.
- Have undertaken or are undertaking all relevant training.
Pay: £30,900.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee assistance programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Do you have previous experience leading a team in a call centre environment?
Experience:
- Team leader: 1 year (required)
Work Location: In person
