Customer support & client services managers Work, Jobs in Billingshurst, Wsx (with Salaries)

Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Global Customer Experience Manager
The GelBottle Inc. —Brighton
- Hybrid work
- Leadership
- Employee discount
Quick apply
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction
- Communication skills
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
4d
Client Service Manager
Vets for Pets —Crawley
- Full-time
- Customer service
- Care plans
- Retail management
- Employee discount
- Gym membership
9d
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Customer Fulfilment Team Manager
ESP Utilities Group —Leatherhead
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
Quick apply
Travel Contact Centre Team Manager
Saga —Crawley
- £28,000 - £30,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
CONTACT CENTRE OPERATIONAL PLANNER
Merlin Entertainments —Chessington
- Weekend availability
- Hybrid work
- Analysis skills
- Presentation skills
- IT
- Employee assistance programme
- Employee discount
Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
9d
Customer Relations Manager – Kinglea Court
Crystal Care Group —Court
- £40,000 a year
- Weekend availability
- Communication skills
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
4d
Manager - Sales & Service Team
NFU Mutual Agency —Godalming
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Annual leave
Technical Manager
Roche —Burgess Hill
- Full-time
- Google Suite
- Microsoft Office
- In-person
8d
Software Support Manager
Elekta —Crawley
- English
- Bachelor's degree
- In-person
- Annual leave
- Work from home
Client Service Delivery Operations Lead – Risk and Healthcare
Aon Corporation —Farnborough
- Management
- Organisational skills
- Communication skills
Contact Centre ASC Supervisor
Surrey County Council —Weybridge
- From £42,958 a year
- Management
- Customer service
- English
- Annual leave
- Work from home
SCUK Contact Centre Team Leader (12 Month FTC)
SCU Santander Consumer (UK) plc —Redhill
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
9d
Pensions Complaints Lead
WTW —Redhill
- Full-time
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
4d

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customer support & client services managers jobs near billingshurst, wsx

Client Services Manager

Eurofins UK Clinical Diagnostics
Guildford

Quick apply

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service
Computer literacy
Computer skills
Leadership
Communication skills

Full job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network.

Job Description

Unfortunately, we are unable to offer visa sponsorship for this role.

Working hours are Monday - Friday, 09:00 - 17:00

As Client Services Manager you will act as an interface for the customer and help to drive customer retention through superior service offering.

You will take responsibility for all customer quoting enquiries and lead team of customer service representatives to quickly, calmly and confidently address customer issues regarding service and delivery.

Job Responsibilities

Manage all customer contact touch-points (email, phone etc) and ensure single point of contact created for all customers.
To carry out regular client reviews, to monitor client utilisation including spend and payment performance.
Conduct regular 1-2-1s with direct reports.
Work closely with sales and marketing teams, providing customer feedback & trends to help determine future sales and marketing campaigns to support business growth.
To produce and monitor KPIs relating to customer service.
To prepare and update quotations for existing customers.
To assist with sales and identification of customers’ needs and recommendation of testing requirements
To manage all client services documentation and ensure they are up to date.
To participate in effective communication on quality issues, compliments and complaints in line with ISO 15189.
Help on-board customers and work with Laboratory Manager and IT team to achieve this.
Conduct pricing reviews and updating the pricing for customers.
Oversee all aspect of customer service experience to create and improve standard operating procedures (SOPs) to ensure quality customer service.
To follow up on sample status, reporting and interpretation of results.

Qualifications

Experience in managing team of client facing support staff.
Understanding of CRM and client management systems.
Proven experience managing people.
Computer literate.
Effective communication skills both written and oral
Excellent leadership and interpersonal skills
Problem Solving skills.
High level of attention to detail
To be able to communicate highly technical material to different levels within the business and to gain the confidence of the client.
Ability to delegate tasks to staff.
Accurate record keeper.

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Enhanced Annual Leave Entitlement
Company Pension Plan
Life Assurance Scheme (4 times annual salary)
Enhanced Maternity, Adoption and Paternity Schemes
Employee Assistance Programme – 24/7 confidential
Health Cash Plan
Health and Wellbeing Programmes
Free parking
Worldwide career opportunities
We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Quick apply

Refine Your Search

customer support & client services managers jobs in billingshurst, wsx

Client Services Manager

Customer Service Manager

Global Customer Experience Manager

Regional Customer Support Manager

Assistant Customer Service Manager

Client Service Manager

Manager, Support Operations

Customer Fulfilment Team Manager

Travel Contact Centre Team Manager

CONTACT CENTRE OPERATIONAL PLANNER

Head of Account Management

Customer Relations Manager – Kinglea Court

Call Centre Manager

Manager - Sales & Service Team

Technical Manager

Software Support Manager

Client Service Delivery Operations Lead – Risk and Healthcare

Contact Centre ASC Supervisor

SCUK Contact Centre Team Leader (12 Month FTC)

Pensions Complaints Lead

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