Support associate Work, Jobs in Billingshurst, Wsx (with Salaries)

Call Handler- Contract until 31st October 2026
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Referral programme
Quick apply
Retail Associate
TK Maxx —Horsham
- Part-time
- Customer service
- No experience needed
- Employee discount
14d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
- Sales
Quick apply
Team Member
NEXT —Horsham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
Quality Systems Support Senior Associate (Hybrid)
Thermo Fisher Scientific —Horsham
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Flexible schedule
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
9d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Guildford
- £3,800 a month
- Full-time
Quick apply
Graduate Business Intelligence Analyst
Focus Group —Shoreham by Sea
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
7d
Client Services Associate Project Manager Packaging
Thermo Fisher Scientific —Horsham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
9d
Community Healthcare Assistant - SW Surrey
HCRG Care Group —Guildford
- From £27,674 a year
- Call to connect
- Hybrid work
- Experience working with children
- Training & development
- Communication skills
- Employee discount
Quick apply
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Crawley
- Full-time
- English
- Analysis skills
- Business
Sales Associate - Gatwick North (Full Time)
Hugo Boss —Gatwick Airport
- Full-time
- CRM software
- Communication skills
Trainee Surveyor
Survey Design Services & Associates Ltd —Chichester
- £24,000 - £28,000 a year
- Overtime
- AutoCAD
- CAD
- No experience needed
Quick apply
2d
Sales Associate
NEXT —Guildford
- Part-time
- Customer service
Travel Operations Associate
Sundowner Holidays —Shoreham by Sea
- £26,000 - £28,000 a year
- Full-time
- QuickBooks
- In-person
- Communication skills
- Annual leave
Quick apply
1d
PHP Developer
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Software development
- APIs
Quick apply
Team Member (Admin)
NEXT —Guildford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
2d
Quantity Surveyor
Rand Associates Consultancy Services Ltd —Reigate
- £28,000 - £50,500 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- English
- Annual leave
- Flexible schedule
Quick apply
11d
Admissions Lead
University of Chichester —Chichester
- £38,784 - £41,064 a year
- Full-time
- Management
- Data analysis skills
- Project management
- Employee assistance programme
- Employee discount

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Call Handler- Contract until 31st October 2026

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Case record updates
Numeracy
Continuous improvement
Data entry
Customer support
Customer interaction
Communication skills

Full job description

We’re Hiring – Call Handler- Contract until 31st October 2026

Salary – Up to £25,000

Location – Shoreham-by-Sea

(Internal Job Level Reference : Associate )

Key Benefits:

Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.

Key Responsibilities:

Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals.
Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution.
Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.
Ensure cases are escalated to the next support level with sufficient time remaining under the agreed Service Level Agreements (SLAs).
Adhere to and contribute towards the company’s quality systems and processes, ensuring they are consistently maintained. Actively promote best practices and continuous service improvement within the team.

Skills & Experience:

Strong customer service orientation with excellent telephone manner and communication skills.
Proven ability to follow processes and build trust with customers through clear and reassuring communication.
Ability to remain calm and composed during challenging situations, instilling confidence in customers while resolving their issues.
Quickly gather relevant information, analyse issues, and take timely action to resolve customer queries.
Goal-oriented, capable of managing multiple tasks and escalations while maintaining high standards of customer service. Accurate in numeracy, written communication, and data entry.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

support associate jobs in billingshurst, wsx

Call Handler- Contract until 31st October 2026

Retail Associate

JUNIOR SALES ADVISOR

Team Member

Quality Systems Support Senior Associate (Hybrid)

HR Business Partner

MSP 3rd Line Service Desk Technician

JUNIOR SALES CONSULTANT

Graduate Business Intelligence Analyst

Client Services Associate Project Manager Packaging

Community Healthcare Assistant - SW Surrey

Operations & Logistics Internship, Amazon Logistics

Sales Associate - Gatwick North (Full Time)

Trainee Surveyor

Sales Associate

Travel Operations Associate

PHP Developer

Team Member (Admin)

Quantity Surveyor

Admissions Lead

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