Customer insights analyst Work, Jobs in Bilston, Wmd (with Salaries)

Business Analyst
Echo Managed Services —Walsall
- Full-time
- Analysis skills
- Communication skills
- Employee discount
Reporting and Data Analyst (Tableau)
Safran —Wolverhampton
- Full-time
- SQL
- Software development
Business Insights Analyst
Reachdesk Ltd —Birmingham
- Remote
- SQL
- Annual leave
Quick apply
HR Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Data Analyst
2 Sisters Food Group —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Bakery
- Annual leave
- Employee assistance programme
5d
Marcus by Goldman Sachs, Operations MI Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Employee assistance programme
FP&A Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
12d
Financial Reporting Analyst
Safran —Wolverhampton
- Full-time
- Microsoft Excel
Business Performance Analyst
QBE —Stafford
- Full-time
- Hybrid work
- Management
- Computer networking
- IT
Supply Chain Analyst
ZEISS Group —Birmingham
- Full-time
- Data analysis skills
- Analysis skills
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- DevOps
- Data analysis skills
- No degree
- Annual leave
Quick apply
Data Analyst
Smiths Group —Birmingham
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Mortgage Product Analyst
West Brom —West Bromwich
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
14d
Actuarial Analyst - Analytics
Beazley Management Limited —Birmingham
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
Campaign and Delivery Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
11d
Placement Year Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
Pricing Analyst
Utilita Energy Limited —Birmingham
- Up to £38,487 a year
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
- Employee assistance programme
8d
Associate Product Manager - Accounting, Taxation & Payments
Pinewood.AI —Solihull
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply

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Business Analyst

Echo Managed Services -
Walsall

Apply Now

Job details

Full-time

Benefits

On-site gym
Company pension
Employee discount

Qualifications

Business analysis
Analysis skills
Business requirements
SaaS
Communication skills

Full job description

Job Title Business Analyst

Location Walsall, West Midlands

Package Competitive

If you’re excited by the idea of blending commercial insight, customer understanding, and product innovation, this role puts you right at the centre of Echo’s growth engine. You won’t just gather requirements, you’ll help design solutions, improve customer journeys, and turn insight into action across Sales, Marketing, Product, and Operations. This is a chance to make a visible impact in a fast‑moving, customer‑focused tech environment.

The Role:

Echo’s Software Services Division has been delivering market‑leading utility billing solutions to water companies in the UK and internationally for over 25 years. As we continue to expand our Aptumo platform and strengthen our market position, we’re looking for a commercially minded Business Analyst to help shape the next phase of our growth.

This role goes beyond traditional BA work. You’ll partner with teams across the business to design customer‑centric solutions, streamline processes, and support the achievement of our revenue and growth targets. You’ll combine analytical thinking, design thinking, and commercial awareness to help us win new business and deliver exceptional value to clients.

Client & Prospect Delivery

Produce high‑quality requirements artefacts including user stories, BRDs, functional specifications, and test cases.
Work with prospects and existing clients to capture, interpret, prioritise, and refine business requirements.
Build a deep understanding of Echo’s products to confidently demonstrate features and support successful adoption.
Develop strong knowledge of the water billing market, customer needs, and regulatory drivers.
Collaborate closely with Product teams to influence the roadmap using market insights and client feedback.

What You’ll Need:

Experience as a Business Analyst, ideally within software, utilities, or a regulated environment.
Strong commercial awareness and the ability to connect customer needs with business outcomes.
Confidence working with clients, prospects, and cross‑functional teams.
Ability to produce clear, structured requirements documentation and user stories.
Strong analytical skills with the ability to translate complexity into simple, actionable insights.
Excellent communication skills, with the ability to present solutions and influence stakeholders.
A proactive, curious mindset with a passion for improving processes and customer journeys.
Familiarity with product‑led environments or SaaS solutions is a bonus.

What You’ll Get in Return:

A competitive salary
Pension scheme with employer contributions
25 days holiday + bank holidays
A supportive and collaborative work environment where your ideas and contributions are highly valued
Mentorship and guidance from experienced professionals
24/7 GP service.
Access to my premier benefits – store discounts.
Employee Well-being programme
Onsite Gym

Who we are:

Part of the South Staffordshire group, Echo Managed Services is a leading provider of billing software and outsourced customer service solutions. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

Apply Now

Refine Your Search

customer insights analyst jobs in bilston, wmd

Business Analyst

Reporting and Data Analyst (Tableau)

Business Insights Analyst

HR Analyst

Data Analyst

Marcus by Goldman Sachs, Operations MI Analyst, Birmingham

FP&A Analyst

Financial Reporting Analyst

Business Performance Analyst

Supply Chain Analyst

Graduate Technical Business Analyst, Birmingham

Technology Analyst - PMO (UK Remote)

Data Analyst

Mortgage Product Analyst

Actuarial Analyst - Analytics

Campaign and Delivery Analyst

Placement Year Technical Business Analyst, Birmingham

Senior FinOps / Cloud Optimisation Analyst

Pricing Analyst

Associate Product Manager - Accounting, Taxation & Payments

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