Staff engineer Work, Jobs in Bilston, Wmd (with Salaries)

IT Technical Support (1st Line)
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
5d
Assistant Professor in Robotics and Artificial Intelligence (Research and Education) - School of Mechanical Engineering - 107895 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- Management
- Doctoral degree
- Computer Science
5h
Experienced Software Engineer
Vectric Ltd —Alcester
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Java
- Profit sharing
- Work from home
Quick apply
DevOps Engineer
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- DevOps
- Presentation skills
- Agile
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
Enterprise Architect
Government Property Agency —Birmingham
- £58,478 - £64,743 a year
- Full-time
- Presentation skills
- Conflict management
- Software development
Generator Engineer – Technical Support and Projects
elix sourcing solutions —Birmingham
- £45,000 - £50,000 a year
- Overtime
- Training & development
10d
Principal Research Infrastructure Engineer & Team Lead - IT Services - 107907 - Grade 9
University of Birmingham —Birmingham
- £58,225 - £87,974 a year
- Full-time
- University
- Team management
- No degree
- Annual leave
- Sick pay
4d
Lead Platform Engineer
Driver and Vehicle Standards Agency —Birmingham
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
9d
Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
3d
Technical Assurance Manager
High Speed Two (HS2) —Birmingham
- From £54,878 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Quality control
13d
Senior Project Engineer
High Speed Two (HS2) —Birmingham
- £54,878 - £64,562 a year
- Full-time
- Writing skills
- Engineering
- Team management
11d
Graduate Technical Service Engineer
PPG —Birmingham
- Full-time
- Computer literacy
- Engineering
- English
Quick apply
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply
Field Service Mechanical Engineer - Midlands
PHS Group —Birmingham
- £41,500 - £45,000 a year
- Customer service
- Mechanical knowledge
- Employee discount
Senior Network Engineer
The Royal Wolverhampton NHS Trust —Wolverhampton
- £49,387 - £56,515 a year
- Full-time
Solution Design Engineer – Healthcare Solutions & Digital Design Delivery
Ascom —Lichfield
- AutoCAD
- Engineering
- Business development
Quick apply
10d
Quantity Surveyor
IWS M&E —Walsall
- Up to £50,000 a year
- Full-time
- Hybrid work
- Engineering
- Conflict management
- Contracts
Staff Engineer - Labyrinth Screening
Ripjar —Birmingham
- Remote
- Software development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Technical Pre Sales Engineer
Carrier —Telford
- £38,726 - £77,219 a year
- Full-time
- Hybrid work
- CRM software
- Hotel
- Continuous improvement
- Free parking
- Employee discount

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staff engineer jobs near bilston, wmd

IT Technical Support (1st Line)

Walsall Healthcare NHS Trust -
Walsall

Apply Now

Job details

Full-time
£28,392 - £31,157 a year
5 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Service restoration
Technical support incident logging
Customer support
Customer interaction
Fault diagnosis and repair
Help desk

Full job description

Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff.

The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology.

The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.

To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met.

Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff

PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS.

Providing responsive and effective hardware and software support in accordance with department service level agreements.

Ensure that individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently achieved.

Ensure high levels of customer care/satisfaction are achieved.

Ensuring the provision of the service; including Software and Hardware.

Scheduling the installation of equipment for users in accordance with Trust Standards and Service Levels. Ensuring there are relevant requirements such as desk space, power and network point provision.

Providing Line Manager and Team Lead with regular accurate information on the status of calls that have been escalated. Ensuring adherence to escalation procedures when dealing with complex system faults. Keeping the IT Support Manager informed of any outstanding issues on a daily basis.

To aid and provide technical support on a daily basis on the IT Service desk. Answering calls to the service desk, logging them within the service desk call logging system and ensuring that requests for assistance are responded to in a timely manner through to a satisfactory resolution.

Providing the users of the service with regular accurate information, ensuring adherence to escalation procedures when dealing with complaints and dealing with 2nd line technical support staff.

Offering fault diagnosis on all calls reported to the helpdesk achieving an 85% first-line fix target

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff.

The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users of information technology.

The role will ensure that an increased number of calls can be resolved over the telephone without an engineer visit being required.

To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met.

Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staff.

Respond and deal with all IT Faults, incidents, and requests that are raised to the team by telephone, email or via the DTS portal (Self Service Portal). Take ownership of calls taken or assigned by a team leader/manager.

To ensure that the systems that the clinical staff are reliant upon, for the provision of good patient care, are operational all of the time, and in the event of any failure resume operation as quickly as possible. This ensures that the care of the patients never suffers as a result of IT equipment or Systems failure.

The job reports to the IT Service desk manager, the post holder will be required to exercise good judgement in all situations. The post holder will also be expected to manage their own workload and take responsibility for the consequences of any action that may be taken

Apply Now

Refine Your Search

staff engineer jobs in bilston, wmd

IT Technical Support (1st Line)

Assistant Professor in Robotics and Artificial Intelligence (Research and Education) - School of Mechanical Engineering - 107895 - Grade 8

Experienced Software Engineer

DevOps Engineer

Second Line IT Engineer

Enterprise Architect

Generator Engineer – Technical Support and Projects

Principal Research Infrastructure Engineer & Team Lead - IT Services - 107907 - Grade 9

Lead Platform Engineer

Infrastructure Operations Engineer

Technical Assurance Manager

Senior Project Engineer

Graduate Technical Service Engineer

Product and Pricing Data Administrator

Field Service Mechanical Engineer - Midlands

Senior Network Engineer

Solution Design Engineer – Healthcare Solutions & Digital Design Delivery

Quantity Surveyor

Staff Engineer - Labyrinth Screening

Technical Pre Sales Engineer

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