client manager Work, Jobs in binfield, brk (with Salaries)

Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Area Support Centre Manager
Southern Coop —Sandhurst
- £37,151.60 a year
- Full-time
- Team management
- Leadership
- Employee assistance programme
- Employee discount
10d
Business Development Manager
Smart Group —Bracknell
- £30,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Work from home
Quick apply
9d
Sudio & Client Relationship Manager
Petra Jewellery —Basingstoke
- £30,000 - £35,000 a year
- Full-time
- Project management
- In-person
- Leadership
- Free parking
Quick apply
13d
Sales Office Administrator
ERS Recruiting Ltd —Maidenhead
- £38,000 - £42,000 a year
4d
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Senior Client Engagement Manager
Microchip Technology —Wokingham
- Full-time
- Engineering
- Bachelor's degree
- Travel
Travel Assistant
BlckBx Ltd —Bracknell
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- English
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
Live Event Production Manager (Full Time)
Yes Events —Wokingham
- £35,292 - £48,786 a year
- Overtime
- English
- First Aid Certification
- Organisational skills
- Free parking
Quick apply
6d
Regional Operations Director - Places Leisure
Places for People —Camberley
- £80,000 - £90,000 a year
- Contracts
- Leadership
- Annual leave
- Employee discount
Key Account Manager
TrustFlight —Bracknell
- £30,000 - £40,000 a year
- Full-time
- Sales
Quick apply
Client Relationship Manager
BRE Group (Building Research Establishment) —Watford
- £32,000 - £36,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Business development
- Free parking
9d
Customer Success Manager
iomart —Cookham
- £37,000 - £50,000 a year
- Full-time
- CRM software
- Management
- Sales
6d
Estate Manager
MAPP —Maidenhead
- £50,000 - £55,000 a year
- Full-time
11d
Assistant Store Manager - Bracknell
Charles Tyrwhitt —Bracknell
- Customer service
- Microsoft Office
- Analysis skills
Client Operations Manager
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Senior Account Manager
Marketbridge —Marlow
- £42,000 - £50,000 a year
- Full-time
- Hybrid work
Account Manager
Building Materials Nationwide —Reading
- £30,000 - £40,000 a year
- Full-time
- Sales
- Salesforce
- No experience needed
- Free parking
- Employee assistance programme
Quick apply
Procurement Manager
Avis Budget Group —Bracknell Forest
- Bachelor's degree
- Leadership
- Communication skills
Quick apply
Quality Manager
M Group —Reading
- £50,000 - £60,000 a year
- Engineering
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for client manager in binfield, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Administrator UK (On Call, Full-Time)

Telemedicine Clinic -
Reading

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
English
IT

Full job description

Client Administrator UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.

The service delivered in Operations is divided into 4 areas:

Customer Management (customers and radiologists)
Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
Control of cases (control of volumes, language control, and management of cases throughout the workflow)
Implementations and Project management (implementing new clients or workflows)

Reporting:

The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and the Client Administrator Team Leads.

Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients. Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.
Informing CM/BU managers about client issues so that planning can be reviewed.
Recognizing and reporting inconsistencies, discrepancies, and errors.
Manage requests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
Basic training of radiologists in specific tasks related to Client Admin.
Controlling cases throughout the workflow to ensure we manage within set TAT. Handling personal and patient data according to guidelines.

What We’re Looking For

Used to team work
Ability to work with time constraints and to handle sensitive and difficult situations tactfully
Ability to work efficiently and accurately
Not afraid of taking calls/managing complaints from clients. Service-minded
Able to assist new employees in training
Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

Be fluent in the language required for the management of clients (English)
Ability to work full-time 44 hours a week, 11-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.

Apply Now

Refine Your Search

client manager jobs in binfield, brk

Client Administrator UK (On Call, Full-Time)

Area Support Centre Manager

Business Development Manager

Sudio & Client Relationship Manager

Sales Office Administrator

Key Account Manager

Senior Client Engagement Manager

Travel Assistant

Live Event Production Manager (Full Time)

Regional Operations Director - Places Leisure

Key Account Manager

Client Relationship Manager

Customer Success Manager

Estate Manager

Assistant Store Manager - Bracknell

Client Operations Manager

Senior Account Manager

Account Manager

Procurement Manager

Quality Manager

I want to receive the latest job alerts for client manager in binfield, brk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected