Helpdesk administrator Work, Jobs in Binfield, Brk (with Salaries)

More jobs to discover

Find similar jobs that you might be interested in.

Technical Account Manager
Trainline —London
You will educate customers on product roadmaps, carrier processes and upcoming features, ensuring alignment with their own strategic plans.
£55,000 - £65,000 a year
Technical Account Manager
Aria Systems —London
Acts as a strategic trusted advisor to Aria customers and ensures a differentiated delivery of support. You will develop relationships with customers and…
Quick apply

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

helpdesk administrator jobs near binfield, brk

Helpdesk Administrator - Bracknell

The rewards

Hours

The role of Helpdesk Administrator:

Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
Handle incoming and outgoing calls efficiently and effectively
Complete administrative tasks on the CAFM (Computer Aided Facilities Management) system including assigning colleagues and sub-contractors to service tasks, generating purchase orders, and updating admin information
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting
Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, including assignment, prioritisation, and categorisation
Monitor and complete work orders for remedial actions, both in-house and contractor-related

The ideal Helpdesk Administrator:

Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail with the ability to work accurately
Self-motivated, enthusiastic, and professional
Able to work well under pressure and handle challenging situations
Strong decision-making skills with the ability to take ownership and resolve problems independently