Planning lead Work, Jobs in Binfield, Brk (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
8d
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
9d
Clean Water System Planning Lead
Thames Water Utilites —Reading
- Up to £75,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
7d
Enterprise Planning Lead - 12 Month Fixed Term Contract
Diligenta —Basingstoke
- £76,930 - £96,160 a year
- Full-time
- Presentation skills
- Financial services
- Leadership
- Employee assistance programme
Quick apply
14d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
2d
Associate Director, Internal Communications and Engagement
CSL Seqirus —Maidenhead
- Full-time
- Bachelor's degree
- Travel
- Leadership
13d
Junior International Finance Manager Programme - UK - International
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- In-person
- Life insurance
- Referral programme
Quick apply
3d
Leadership Support Assistant
Harvey Water Softeners —Woking
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
Best Start in Life Programme Manager (12 month fixed term contract)
Bracknell Forest Council —Bracknell
- £55,224 - £60,728 a year
- Temporary
- Hybrid work
- Annual leave
- Work from home
6d
Business Development Manager Rapid Diagnostics - North West
Abbott Laboratories —Maidenhead
- Full-time
- Business
6d
Emergency Planning Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £39,959 - £48,117 a year
- Full-time
7d
Planning Lead
Mace —Reading
- Full-time
- Hybrid work
- Life insurance
Financial Planning & Analysis Lead
CloudFactory —Reading
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Communication skills
- Life insurance
Quick apply
13d
Lead Buyer OTC/Health and Beauty
Sigma Pharmaceuticals —Watford
- £50,000 - £60,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
Quick apply
Specialist, Brand Experience & Heritage
McLaren Racing —Woking
- Weekend availability
- Hybrid work
- Travel
- Mentoring
- Communication skills
- Life insurance
Quick apply
2d
System Planning Lead
Thames Water Utilites —Hampton
- Up to £75,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
7d
International Future Leadership Programme
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Life insurance
- Referral programme
Quick apply
3d
VodafoneThree - Strategic Portfolio & Value Realisation Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
8d
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

planning lead jobs in binfield, brk

Customer Service Manager

People Operations Manager - Events

Head of Projects - Reading, UK

Clean Water System Planning Lead

Enterprise Planning Lead - 12 Month Fixed Term Contract

Customer Support Team Lead

Associate Director, Internal Communications and Engagement

Junior International Finance Manager Programme - UK - International

Leadership Support Assistant

Best Start in Life Programme Manager (12 month fixed term contract)

Business Development Manager Rapid Diagnostics - North West

Emergency Planning Officer

Planning Lead

Financial Planning & Analysis Lead

Lead Buyer OTC/Health and Beauty

Specialist, Brand Experience & Heritage

System Planning Lead

International Future Leadership Programme

VodafoneThree - Strategic Portfolio & Value Realisation Lead

ZARA READING VISUAL/COMMERCIAL MANAGER

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