Auto4 is a market leader in supplying consumables, tooling, and equipment to the automotive sector. With a reputation for quality and reliability, we support garages, dealerships, and service centres across the UK. Our commitment to innovation and customer service has made us a trusted name in the industry.
We are seeking a proactive and detail-oriented After Sales Support Administrator to join our team.
The After Sales Support Administrator plays a key role in supporting day-to-day operational activities, with a strong focus on managing warranties and returns, coordinating logistics, processing orders, and providing administrative support to both the field sales and telesales teams. This role ensures a high level of service to customers and suppliers while maintaining accurate operational records.
Key Responsibilities
Operational & Order Processing
- Process customer orders via incoming calls to the sales line (cash and account customers).
- Manage urgent order dispatch requirements to meet customer deadlines.
- Provide holiday cover across operational functions as required.
- Process CE orders accurately and efficiently.
- Monitor UKTE web enquiries and respond or allocate incoming sales enquiries appropriately.
Warranty, Returns & Logistics
- Coordinate and oversee the end-to-end warranty and returns process, ensuring timely and accurate resolution.
- Liaise with customers and suppliers to ensure supplier responses are received promptly and customers are kept fully informed throughout the process.
- Organise and manage FedEx collections and deliveries for warranty and return shipments where required.
- Process FedEx claims for lost or damaged goods, ensuring all documentation is completed correctly and submitted within required timeframes.
- Review and approve warranties and returns for credit in collaboration with the Accounts team.
- Maintain accurate, detailed, and up-to-date records and notes for all warranties and returns to support reporting and data analysis.
Stock & Parts Coordination
- Liaise with technicians regarding parts ordering to ensure all required parts are available when needed.
- Coordinate stock replenishments for field sales representatives.
Administrative Support
- Provide general administrative support across the operations function.
- Support the field sales and telesales teams with day-to-day operational needs.
Skills and Experience
- Strong organisational and administrative skills with excellent attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Confident communicator with the ability to liaise effectively with customers, suppliers, and internal teams.
- Experience coordinating logistics and courier services (FedEx experience desirable).
- Familiarity with warranty, returns, claims processes, and order processing is an advantage.
- Competent IT skills, including the ability to maintain accurate records on internal systems.
Personal Attributes
- Proactive and solutions-focused approach to problem solving.
- Strong customer service mindset.
- Ability to work independently while also being a reliable team player.
- Professional, organised, and dependable.
The role is site based, working Monday - Friday - 40 hours per week (08.30am - 5.00pm)- flexibility available for the right candidate, from our Nottingham office.
Benefits:
- Onsite Parking
- Pension Scheme
- Annual Leave
- Benefits
- Competitive salary
- Supportive team environment
- Opportunities for development and learning
To Apply please send us your CV in the first instance.
Pay: £12.71 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
