Operational customer communications manager Work, Jobs in Bingley, Wyk (with Salaries)

Operational Customer Communications Manager
Skipton Building Society —Skipton
- £75,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
8d
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
9d
Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
2d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
2d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Supplier Relationship Manager
Yorkshire Water —Bradford
- £74,000 - £79,500 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
1d
Warehouse & Logistics Manager
Pukka Pads —Bingley
- £35,000 a year
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Free parking
Quick apply
5d
Supplier Performance Manager
Yorkshire Water —Bradford
- £74,000 - £79,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Contracts
- Annual leave
- Flexible schedule
1d
Environmental Enforcement Team Leader
3GS (UK) Limited —Leeds
- From £33,930 an hour
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
1d
Commissioning Operations Manager
Orchard Healthcare Group —Harrogate
- £60,000 - £65,000 a year
- Full-time
- Business development
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
Padel Club Manager
Padel8 —Dewsbury
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
Collections Manager
1ST LOCATE (UK) LIMITED —Temple Newsam
- £30,000 - £40,000 a year
- Full-time
- Leadership
- Communication skills
Quick apply
New Homes Officer
Anchor —Bradford
- £35,000 a year
- Remote
- Microsoft Office
- Travel
- Organisational skills
- Employee discount
16h
Business Solutions Manager
XperBridge Business Solutions Ltd —Bradford
- £56,000 - £83,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
- Language training provided
Quick apply
6d
Operational Assurance Manager - 12m FTC
evoke —Leeds
- Full-time
- Hybrid work
- Management
- Presentation skills
- Communication skills
- Annual leave
- Work from home
9d
Group SHEQ Manager | ISO Compliance | Manufacturing
The Valley Printing Group —Bingley
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Regional Resource Manager
Oxalis Logistics —Huddersfield
- Up to £42,000 a year
- Full-time
- Analysis skills
- Driving
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Driving
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Senior Technology Governance, Risk & Compliance (GRC) Specialist
Yorkshire Water —Bradford
- £51,563 - £64,474 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
11d

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operational customer communications manager jobs near bingley, wyk

Operational Customer Communications Manager

Skipton Building Society -
Skipton

Apply Now

Job details

Full-time
£75,000 a year
8 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Private medical insurance

Qualifications

Content management systems
Financial services
Leadership
Communication skills

Full job description

Hours:

35 hours per week, Monday to Friday, with a minimum of 3 days per week to be worked from Head Office

Salary:

£75,000 Per Annum

Closing Date:

Thu, 30 Jul 2026

The salary for this role is up to dependent on skills and experience

Ready to shape the way our members hear from us? As Senior Operational Communications Manager, you’ll lead the strategy and delivery of clear, consistent, and compliant communications. You’ll help make sure the messages we send support better member experiences, meet regulatory standards, and give teams the guidance they need to communicate with confidence.

You’ll be a leader who recognises that communications are not just outputs. You’ll enable teams to deliver clear, consistent and genuinely useful communications that support better member outcomes and strengthen regulatory confidence.

This is your chance to shape the standards, frameworks and improvements behind our communications, helping teams turn insight into action and making it easier to deliver great member outcomes. You’ll work closely with senior leaders across Homes and Money, using insight, technology and curiosity to remove friction, improve how we work and support better decisions. Most importantly, you’ll inspire your team to champion our members, creating a culture where curiosity, creativity and customer focus are part of everyday work.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So, whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

Owning a home is part of everyday conversation and at Skipton, we’re focused on helping more people make it happen. Join the Homes team and you’ll be part of work that champions first time buyers, removes barriers, and creates new ways for members to get onto and move up the property ladder.

Your key responsibilities will include:

Inspiring, motivating, and empowering the team to be curious, think differently and champion our members.
Developing and leading the operational communication strategy to ensure all member communications are clear, consistent, and aligned with regulatory requirements, brand and tone of voice
Maintaining standards and frameworks that support clear, consistent and compliant communications
Improving customer communications by exploring and using technology and innovative solutions to streamline processes and deliver quicker, more efficient change.
Overseeing the governance of operational communications, monitoring performance and risks – providing regular reports to senior stakeholders on effectiveness, volumes, compliance and member feedback

What You’ll Need

A curious, improvement-focused mindset, with the confidence to challenge how things are done, remove blockers and help teams find better ways to deliver for members.
Experience working within Financial Services, and an understanding of relevant regulatory requirements such as Consumer Duty, MCOB and Vulnerability and accessibility expectations.
Proven leadership experience within a customer-focused environment, where understanding, responding to, and improving the customer journey or experience is central to the team’s purpose.
A good understanding of customer communication channels and platforms
Comfortable working with senior stakeholders, building strong relationships, managing different priorities, removing blockers and influencing decisions in a collaborative way.
Effective communication skills, with the ability to share information clearly, adapt style for different audiences and translate complex regulatory requirements into clear, customer-focused communications and practical guidance for teams
Strong risk management and mitigation skills
Marketing experience would be beneficial, but is not essential.

It’d be great if you also had:

Experience within operational communications, delivering customer-focused and inclusive communications strategies
Familiarity with content management systems, workflow platforms and customer communication tools, such as Adobe

What’s In It For You

Your work matters.

And the way we reward you matters, too.

At Skipton, we offer pay and benefits that really do make life better, together with a genuine thank you for making a difference.

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days.
Matching employer pension contribution (up to 10% per annum)
Colleague Mortgages and access to Skipton products and services at discounted rates.
Flexible working to help balance your commitments.
Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA

We’re here to make life better for our members.
About Skipton.

Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too.

It all means that life at Skipton is more exciting than you imagine.

What it's like to work here
Life at Skipton

We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone.

At Skipton we value work life balance and are proud to support hybrid and flexible working. This opportunity is for 35 hours per week, Monday to Friday and you’ll spend a minimum of 3 days a week collaborating with colleagues at our Head Office in Skipton.

We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive, and welcoming.

It’s not just our members who are important to us.
You are, too.

Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it.

Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas.

What’s more, it’s helps you can use too - not just read about it.

Apply now.

Sounds like you? Then apply now.

You don't need to tick every box - we look for people who care about our members and who want to grow at the same time. The rest can follow.

Apply Now

Refine Your Search

operational customer communications manager jobs in bingley, wyk

Operational Customer Communications Manager

Continuous Improvement Manager

Customer Support Partnership Manager

Customer Support Team Manager

Customer Services Team Leader

Supplier Relationship Manager

Warehouse & Logistics Manager

Supplier Performance Manager

Environmental Enforcement Team Leader

Lead ER Specialist

Commissioning Operations Manager

Padel Club Manager

Collections Manager

New Homes Officer

Business Solutions Manager

Operational Assurance Manager - 12m FTC

Group SHEQ Manager | ISO Compliance | Manufacturing

Regional Resource Manager

Duty Manager - Leeds Bradford Airport

Senior Technology Governance, Risk & Compliance (GRC) Specialist

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