PROPERTY ADMINISTRATOR (SALES & LETTINGS) Sales & Lettings Angels (Est. 2014)
Company: Sales & Lettings Angels (Est. 2014) Location: Woodville Road, Cathays, Cardiff (100% Office-Based — 5-Min Walk from Cathays Station) Employment Type: Full-Time Working Pattern: Monday to Thursday: 8:00 AM – 6:00 PM | Saturday: 10:00 AM – 2:00 PM (Fixed Rest Days: Fridays & Sundays) Salary: £28,000 – £32,000 per annum (Depending on Experience) + Annual Salary Review Contact: Elen Williams, Branch Manager | [email protected]
1. ABOUT US
Established in 2014, Sales & Lettings Angels has been serving landlords, tenants, buyers, and sellers across Cardiff for over a decade. Operating from our vibrant office on Woodville Road in Cathays (just a 5-minute walk from Cathays train station), we pride ourselves on providing expert, transparent, and comprehensive property management and sales services. We take great pride in our workplace culture: we enjoy exceptionally low staff turnover, an energetic and fun office atmosphere, and a team that genuinely enjoys working together every day. * WORKPLACE ENVIRONMENT NOTE: We are a proudly dog-friendly office with up to 5 office dogs on-site daily. This role is ideal for dog lovers who thrive in a canine-friendly environment!
2. THE ROLE & CAREER PATH
We are seeking an organized, proactive "Admin Wizard" to serve as the operational backbone of our Woodville Road branch. Because this role involves managing physical key collections, welcoming walk-in clients, managing local agency software, and overseeing front-desk operations, this is a 100% office-based position with no remote or work-from-home availability.
* CAREER PATH NOTICE: This role is tailored specifically for an administrative specialist. It is not a trainee sales/negotiator position, but offers genuine long-term progression toward an OFFICE MANAGER role for an administrator who excels at system management, workflow coordination, and branch support.
KEY RESPONSIBILITIES: First Point of Contact & Office Coordination: Welcome walk-in clients, handle telephone calls, respond promptly to email enquiries, manage branch post/supplies, and maintain team calendars.
- Tenancy Renewals & Rent Reviews: Track upcoming fixed-term tenancy expirations, liaise with landlords and tenants to agree renewal terms, issue statutory notice paperwork, and update records. Tenant Swaps (Change of Sharer / Assignments): Process incoming/outgoing tenant requests—managing landlord consent, referencing replacement sharers, preparing assignment deeds, and ensuring deposit protection records remain compliant.
- Pre-Qualification & Viewings: Screen prospective buyers and tenants against objective criteria (budget, move-in timelines, chain status) and schedule viewing appointments for negotiators.
- Referencing & File Progression: Liaise directly with referencing providers, guarantors, and conveyancing solicitors to progress files efficiently from initial offer to completion/tenancy start.
- Move-Ins, Key Handovers & Compliance: Coordinate check-in schedules, maintain branch key logs, and verify all statutory compliance checks (Right to Rent, AML, Gas Safety, EPCs) are complete.
3. WHAT WE ARE LOOKING FOR ESSENTIAL CRITERIA:
- Proven administrative experience within a property, sales, or lettings environment.
- Strong working knowledge of tenancy administration (renewals, referencing, tenant swaps).
- Comfortable working in a dog-friendly office environment with pets present daily.
- Excellent organizational and multi-tasking skills with the ambition to grow into an Office Manager.
- Professional front-of-house presence with clear written and verbal communication skills.
- Proficiency using standard agency CRM software (e.g., Reapit, Alto, Jupix) and Microsoft Office.
- Full availability to work the required schedule (Mon–Thu 8–6, Sat 10–2) on-site on Woodville Road.
DESIRABLE CRITERIA:
- Industry qualifications or certifications (e.g., Rent Smart Wales license/training, ARLA/Propertymark).
- Familiarity with student and professional rental markets in Cardiff.
- Knowledge of the Tenant Fees Act regarding capped variation fees for change of sharer requests.
4. WHAT WE OFFER
- Starting Salary: £28,000 – £32,000 per annum (commensurate with experience).
- Annual Salary Review: Regular performance and wage reviews to reward contribution and growth.
- Prime Location: Conveniently situated just a 5-minute walk from Cathays train station.
- Great Culture & Retention: Exceptionally low staff turnover, fun office atmosphere, and office dogs!
- Team Perks & Social Events: Fully paid company events (races, formal balls, and team parties).
- Extended Festive Break: Guaranteed annual office closure from 18th December to 2nd January.
- Loyalty Annual Leave: Earn +1 additional day of paid holiday for every completed year of service.
- Career Growth: Clear progression path toward Office Management for high performers.
- Fixed Rest Days: Predictable 2-day rest period every week (Fridays & Sundays).
- Benefits: Paid annual leave allowance, workplace pension scheme, and professional development.
5. EQUAL OPPORTUNITY STATEMENT & HOW TO APPLY
Sales & Lettings Angels is an Equal Opportunity Employer. Selection decisions are based entirely on merit, competence, and business need. We do not discriminate on the basis of race, color, religion or belief, sex, sexual orientation, gender identity, age, disability, national origin, or marital status. Accessibility & Adjustments: If you require reasonable adjustments during the application process (including health or allergy considerations regarding the office environment), please notify Elen Williams. HOW TO APPLY: Please submit your CV along with a short covering note confirming your availability for the schedule, comfort working in a dog-friendly environment, and on-site Woodville Road location to: Contact: Elen Williams (Branch Manager) Email: [email protected] Office: Woodville Road, Cathays, Cardiff
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Employee mentoring programme
- Employee stock ownership plan
- Free flu jabs
- Transport links
Application question(s):
- Have you worked in a property related industry ?
Experience:
- Administrative: 1 year (required)
Work Location: In person
